Develop an organizational climate for engagement to increase employee motivation and build a better, more productive place to work using survey guided development.

1. The LEAD Institute
Partners for Change & Transformation
World Class
Climate
Using Surveys and Survey Guided Development to Develop
Better, More Productive Organizations
Friday, March 12, 2010 1

2. The LEAD Institute
Partners for Change & Transformation
World Class Climate for
Engagement
• Overview of Climate
• Human Motivation & Climate
• Measuring Climate
• Survey Guided Development
Friday, March 12, 2010 2

3. The LEAD Institute
Partners for Change & Transformation
Next Steps
• Take the survey, no fee for the first report.
• Register for the Survey Guided Development
PLANNING WebCast- readiness assessment,
best practices & check lists.
• Register for the FEEDBACK, ACTION
GENERATION & DEPLOYMENT WebCast-
Instruction, tips, templates and forms for
facilitating a system of feedback & action.
• Contact me on how to get greater value from
your existing survey efforts.
Friday, March 12, 2010 3

4. The LEAD Institute
Partners for Change & Transformation
Climate Overview
Building Better & More
Productive Places toWork
Friday, March 12, 2010 4

5. The LEAD Institute
Partners for Change & Transformation
Climate & Performance
Linked to...
• Share Holder Value
• Customer Satisfaction & Loyalty
• Return on Investment
• Return on Assets
• Quality
• Safety
Friday, March 12, 2010 5

6. The LEAD Institute
Partners for Change & Transformation
Change:
Climate vs Culture
Climate Culture
Effort Lower Higher
Time Shorter Longer
Variables Fewer Many
Complexity Lower Higher
Success Rate Higher Lower
Friday, March 12, 2010 6

7. The LEAD Institute
Partners for Change & Transformation
Climate Clutter: What is it?
Emp Emp
Sati loye Com loye
sfac e mitm
e
t io n ent?
?
E mployee Behavior?
Employee M otivation?
e
ment?
a!
e
ng
y s?
e E
l o e
ye
plo
p d
m tu
E ti
t E m
A
Friday, March 12, 2010 7

8. The LEAD Institute
Partners for Change & Transformation
Climate Clutter
Is it:
Indirectly Observable Directly Observable
Characteristics Events
Satisfaction Commitment / Loyalty
Motives / Attitudes Behaviors
Being Doing
Engagement
Friday, March 12, 2010 8

9. The LEAD Institute
Partners for Change & Transformation
Human Motivation
Stimulating Motives at
Work
Friday, March 12, 2010 9

10. Healthy Climates Stimulate
The LEAD Institute
Partners for Change & Transformation
Motives at Work
ds
ee
/N
als
Go
al
on
rs
Pe
Organizational Goals / Needs
Friday, March 12, 2010 10

11. The LEAD Institute
Partners for Change & Transformation
Motives
Affiliation
Power / Influence
Achievement
Security
Friday, March 12, 2010 11

12. The LEAD Institute
Partners for Change & Transformation
Affiliation
Stimulated when there are opportunities to...
• Belong, be accepted, feel a part of...
• Establish & maintain healthy interpersonal relationships
• Find and relate in areas of common in interest
• Feel liked, valued and appreciated
• Give and receive Support
Friday, March 12, 2010 12

13. The LEAD Institute
Partners for Change & Transformation
Power / Influence
Stimulated when there are opportunities to...
• Be heard, listened to and feel relevant
• To make an impact
• Increase visibility, status, differentiate oneself from
others
• Exercise discretion & freedom
Friday, March 12, 2010 13

14. The LEAD Institute
Partners for Change & Transformation
Achievement
Stimulated when there are opportunities to...
• Accomplish, succeed, do well & improve
• Associate accomplishment with positive feelings
• Demonstrate and incrementally develop mastery / skills
• Make measurable progress
Friday, March 12, 2010 14

15. The LEAD Institute
Partners for Change & Transformation
Security
The need for & to...
• Foresee risk and minimize loss
• Predictability and routine
• Continuity
• Stability
Friday, March 12, 2010 15

16. The LEAD Institute
Partners for Change & Transformation
Measuring Climate
LEAD Climate Survey
Friday, March 12, 2010 16

17. The LEAD Institute
Partners for Change & Transformation
Survey Items and Motives
Power /
Affiliation Achievement Security
Influence
Commitment & Satisfaction
Recognition
Support
Organization
Performance Focus
Empowerment
Friday, March 12, 2010 17

18. The LEAD Institute
Partners for Change & Transformation
LEAD Climate Survey
Human
Resource
Utilization
Manager
Recognition
Quality
Engagement
Satisfaction &
Support Commitment Empowerment
Performance
Organization Focus
Friday, March 12, 2010 18

19. The LEAD Institute
Partners for Change & Transformation
LEAD Engagement Climate
Survey
Personal
Development
Alertness Human
Fairness
Resource
Receptivity Praise
Utilization
Skills
Manager
Recognition
Quality
Engagement Encouragement
Working Satisfaction & Freedom &
Relationships
Work
Support Commitment Empowerment Risk Taking
Facilitation
Teamwork
Performance
Organization Focus Performance
Factors
Structure
Responsibility Performance
Emphasis
Friday, March 12, 2010 19

20. The LEAD Institute
Partners for Change & Transformation
Survey Guided
Development
A Powerful Means for
Change
Friday, March 12, 2010 20

21. The LEAD Institute
Partners for Change & Transformation
Survey Guided
Transformation Process
Analysis & Feedback,& Follow-Up &
Admin & Feedback
Planning Collection Action
Design Monitoring
Generation
Friday, March 12, 2010 21

22. The LEAD Institute
Partners for Change & Transformation
Process Overview
1. Planning: Are you Ready; mangers & employees?
Who to survey? How to code data for feedback
purposes? How to introduce the process to the
organization? What form of follow-up, monitoring or
coaching is desired?
2. Administration & Collection.
3. Data Analysis & Feedback Session Design
4. Feedback, Action Generation &
Deployment
5. Follow-up & Monitoring
Friday, March 12, 2010 22

23. The LEAD Institute
Partners for Change & Transformation
Feedback, Action Generation
& Deployment
Climate Survey Feedback & Action
Deployment Model
Systemic Changes & Actions
Senior
Leadership
Team
Challenges
Work Work Work Work
Unit A Unit B Unit C Unit D
Local Changes Local Changes Local Changes Local Changes
& Actions & Actions & Actions & Actions
Friday, March 12, 2010 23

24. The LEAD Institute
Partners for Change & Transformation
Next Steps
• Take the survey, no fee for the first report.
• Participate in the Survey Guided
Development PLANNING WebCast-
readiness assessment, best practices & check
lists.
• Participate in the FEEDBACK, ACTION
GENERATION & DEPLOYMENT WebCast-
Instruction, tips, templates and forms.
• Contact me on how to get greater value from
your existing survey efforts.
Friday, March 12, 2010 24

25. 734•320•3521
email: ksprock@aol.com
blog: www.kellypetrock.com
Web: www.leadinstitute.com
Friday, March 12, 2010 25