1 SchoolofComputer&InformationScie.docx

1
School of Computer & Information
Sciences
COURSE SYLLABUS
Course Name: ITS 630 – Organization Leadership
& Decision Making
Section – 04
SEMESTER – First BI-TERM – Online Course
Professor: Dr. Sherri Braxton
Contact Information: Office Hours: By
appointment
E-mail: [email protected]
Online Support (IT)
and I-Learn Policy:
All members of the University of the
Cumberlands’ community who use the University’s

computing,
information or communication resources must act
responsibly.
http://www.ucumberlands.edu/it/downloads/terms.pdf
Course Website: Access to the course website is
required via the iLearn portal on the
University of the Cumberlands website:
http://www.ucumberlands.edu/ilearn/
Course Description: One of the most important skills
a business leader needs to have concerning
technology involves effective
decision making and governance. This class will
consist of a case study approach presenting
different
scenarios that require decisions to be made on
technology issues that are relevant to today’s
business
environment. Students will develop the skills
for understanding the components and elements of
these
technology decisions, and assess associatedrisks.
This course will draw upon a crosssection of
technology,
finance, security, project management, leadership,
and otheraspects of effective decision making.
Course
Objectives/Learner
Outcomes:
Course Objectives/Learner Outcomes:
Upon completion of this course, the student
will:

• Develop IT strategy for business value
• Understand business metrics
• Understand how to communicate with business
managers
• Understand the management of IT-based risk
• Create and evolve a technology roadmap
Prerequisites: There are no prerequisites
for this course.
Books and
Resources:
Required Text
James D. McKeen, Heather A. Smith, IT
Strategy: Issues and Practices, Third
Edition. Pearson, 2015, ISBN-13
978-0-13-354424-4.
Recommended Reading:
• High, PeterA. Implementing World Class IT
Strategy. Jossey-Bass, 2014.
• Tiwana, Amrit. IT Strategy for Non-IT managers,
MIT Press, 2017 Aaron K. Olson, B. Keith
Simerson
Other articles and readings may be assigned by
course professor.
Course Expectations
Course Activities and
Experiences:
Students are expected to:
• Review any assigned reading material,

complementary materials, and weekly lectures and
prepare
responses to homework assigned.
• Actively participate in activities, assignments,
and discussions.
• Evaluate and react to each other’s work in a
supportive, constructive manner.
• Complete specific assignments and exams when
specified and in a professional manner.
• Utilize learned technologies for class assignments.
• Connect content knowledge from core courses to
practical training placement and activities.
Academic Integrity: At a Christian liberal arts
university committed to the pursuit of truth
and understanding, any act of academic
dishonesty is especially distressing and cannot be
tolerated. In general, academic dishonesty
involves the
abuse and misuse of information or people to
gain an undeserved academic advantage or
evaluation. The
2
common forms of academic dishonesty include:
• Cheating – using deception in the taking of
tests or the preparation of written work,
using unauthorized
materials, copying another person’s work with or without
consent, or assisting another in such activities.
• Lying – falsifying, fabricating, or forging

information in either written, spoken, or
video presentations.
• Plagiarism—using the published writings, data,
interpretations, or ideasof another without proper
documentation
Plagiarism includes copying and pasting material
from the internet into assignments without
properly
citing the source of the material.
Episodes of academic dishonesty are reported to
the Vice President for Academic Affairs. The
potential
penalty for academic dishonesty includes a failing
grade on a particular assignment, a failing
grade for the
entire course, or charges against the student
with the appropriate disciplinary body.
Attendance Policy: When any student
has exceeded 20% of the time prescribed for
any class, that student will be automatically
dropped from that particular class with the grade of
“F.” This grade is placed on the official
transcript of the
student and is treated as a failing grade in
calculating the grade pointaverage. The
definition of a class
absence is a student’s failure to attend class
for any reason. Instructors may count three
times tardyor
leaving earlyto be equal to one class absence.

There are no excused absences, regardless of
the reason for
the class having been missed. However, faculty will
make reasonable provisions to allow
students to make up
work if the absence is due to a university-
sponsored function or a medical or family
emergency that is
documented in a timely manner. Allowance
for students to make up work for otherreasons
is at each
instructor’s discretion. A class absence does not
excuse the student from being responsible
for course work
missed; the student is responsible for contacting
the faculty member in order to make up
class assignments.
The Vice President for Academic Affairs is the
authorized agent to consider any exceptions
to the above
regulations. (Undergraduate Catalog)
ResidencyAttendance: Each student must be in
attendance for the entire duration of the
required residency
weekend. Late arrivals and/or earlydepartures
are not permitted. Punctuality is important as
each student
is required to have the documented in-seat time
per USCIS regulations. If a student is
not in attendance for
the full session, he/she will be counted absent
for the entire session, and receive an
automatic “F” and will
be required to pay the $300.00 make-up fee and
attend a residency make-up session.

Disability
Accommodations:
University of the Cumberlands accepts students
with certified disabilities and provides reasonable
accommodations for their certified needs in the
classroom, in housing, in food service or in
otherareas. For
accommodations to be awarded, a student must
submit a completedAccommodations Application
form and
provide documentation of the disability to the
Disability Services Coordinator (Mr. Jacob Ratliff,
Boswell
Campus Center, Student Services Office Suite,
[email protected]). When all paperwork is on
file, a meeting between the student and the
Coordinator will be arranged to discuss
possible
accommodations before accommodations are
formally approved. Students must then meet with the
Coordinator at the beginning of each semester before
any academic accommodations can be certified
for
that term. Certifications for otheraccommodations
are normally reviewed annually.
Student
Responsibilities:
• The only authorized electronic means of
academic, administrative, and co-curricular
communication

between University of the Cumberlands and its
students is through the UCumberlands email
system (i.e.
Webmail). Each student is responsible for
monitoring his/her University email account
frequently. This
is the primary email account used to correspond
with you directly by the University; imperative
program
information is sent to this email account
specifically from campus and program office.
• Students should check for e-mail and class
announcements using iLearn (primary) and
University of the
Cumberlands webmail (secondary).
• Students are expected to find out class assignments
for missed classes and make up missed
work.
• Students are expected to find out if any changes
have been made in the class or assignment
schedule.
• Written work must be presented in a professional
manner. Work that is not
submitted in a professional manner will not be
evaluated and will be returned as unacceptable.
o There is a craft to writing. Spelling,
grammar, punctuation and diction (word usage)
are all
tools of that craft. Writing at the collegiate
level will showcareful attention to these
elements of craft. Work that does not exhibit

care with regard to theseelements will be
considered as inadequate for college writing
and graded accordingly.
• Students are expected to take the examinations on
the designated dates. If you are unable
to take the
exam on the scheduled date and know in
advance, you are to make arrangements with
your professor
3
before the designated date. If you miss the
exam, you must have a legitimate reason as
determined by
your professor.
Deadlines and Dues
Dates:
Recognizing that a largepart of professional life is
meeting deadlines, it is necessary to develop
time
management and organizational skills. Failure to
meet the course deadlines may result in
penalties. Keepin
mind that all deadlines are set using Eastern
Standard Time(EST). Late assignments will NOT be
accepted.
Writing Expectations: Learning outcomes for candidates’
writing competencies include clarity of
thought, discernment in planning

and organization, and integration of evidence and
criteria.
• The instructor expects that students will have
knowledge of appropriate forms of
documentation
and use it where appropriate. APA format is
required and style of notation to credit all
sources
that are not your own.
• There is a craft to writing. Spelling,
grammar, punctuation and diction (word usage)
are all tools
of that craft. Writing at the collegiate level
will showcareful attention to theseelements of
craft.
Work that does not exhibit care with regard to
theseelements will be considered as inadequate
for college writing and graded accordingly.
• All assignments, unless otherwise instructed, should
be submitted in APA format.
Participation Policy: Study after study
has linked successfulacademic performance with
good class participation. Those who
assume positions of responsibility must “show up” in
order to be effective. Therefore,
students are expected
to actively participate in intelligentdiscussion of
assigned topics in all areas(Discussion Board
Activities,
Synchronous Sessions, Forums, Shared Papers, etc.) to

help process course material and/or to
demonstrate
understanding of course content. Point adjustments
will be taken for non-participation.
Academic Appeals: Both undergraduate and graduate
students have the right to challenge a grade. If
discussions with the course
instructor and department chairdo not lead to a
satisfactory conclusion, students may file a
formal written
appeal with the Vice President for Academic Affairs,
who will forward the appeal to the chairof
the
Academic Appeals Committee. This formal written
appeal must be filed by the end of the 4th
weekof classes
in the next regular term following the term in which
the course in question was taken. The
Academic Appeals
Committee then gathers information from the student,
the instructor, and any otherrelevant parties.
The
Committee will deliver its recommendation on
the complaint to the Vice President for Academic
Affairs.
After reviewing this recommendation and concurring
or amending it, the Vice President for Academic
Affairs
will inform the student and instructor of the
disposition of the complaint no later than the
last day of classes
of the term in which the complaint was filed.
Records of all actions regarding academic grade
appeals,
including their final disposition, are maintained by

the Vice President for Academic Affairs and the
Academic
Appeals Committee. (Undergraduate Catalog/Graduate
Catalog)
Links to Support: Orientation to I-Learn: Student
training course on I-Learn,
https://ucumberlands.blackboard.com/webapps/portal/frameset.j
sp
Book Store:
http://cumber.bncollege.com/webapp/wcs/stores/servlet/BNCBH
omePage?storeId=50059&catalogId=1000
1&langId=-1
Library: http://www.ucumberlands.edu/library/
Course Assignments and Evaluation
Evaluation Method: Graded work will receive
a numeric score reflecting the quality of
performance. Relative weights assigned to
graded work are as follows:
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Course Evaluation
Students will be evaluated on:
1. Exams - Each exam will consist of multiple
choice, multiple answer, matching, and True/False
questions.
Exam items derived primarily from lectures and
readings. Exams will be available through

iLearn and
completedindependently.
2. Homework Assignments, Discussion, & Quizzes –
Assignments, Discussion, & Quizzes will be
given
throughout the term. Each quiz will consist of
multiple choice/answer, shortanswer questions,
matching, and True/False questions. Quiz items
derived primarily from lectures and readings.
Quizzes
will be available through iLearn and completed
independently. Assignments and Discussions will
come
from the course lectures, materials, and required reading
assignments.
3. Practical Connection Assignment – Written
Assignment where students will reflect on
course concepts
and their practical connection to a working
environment.
4. Residency Project - Research project completed
during the residency weekend. Students will be
randomly grouped in iLearn. Each group will submit
their research project as a group. Students
need to
bring their laptops to conduct research, write
research paper (SafeAssign reviewed), create
PowerPoint
presentation, and present their project orally before
the class. Students must attend the residency
weekend to earn a grade, thereare no exceptions
to this rule. Students not attending will earn zero
points and a 0% as a grade. Please be

note that the totality of all residency activities
will constitute 60%
of the course grade. You will complete 3
assignments, one each day of the residency,that
make up this
percentage of your overall grade.
Grading Scale: Graded work will receive a
numeric score reflecting the quality of
performance as given above in evaluation
methods. The overall course grade will be
determined according to the following scale:
A= 900 – 1000 (90% - 100%)
B= 800 – 890 (80% - 89%)
C = 700 – 790 (70% - 79%)
F < 690 (Below 69%)
Syllabus Disclaimer:
This syllabus is intended as a set of guidelines
for this course and the professor reserves the
right to make modifications in content,
schedule, and
requirements as necessary to promote the best
education possible within conditions affecting
this course. Any changes to the syllabus
will be
discussed with the students.
Course Assignments and Evaluation Criteria
Grading will be based on accumulated points of each graded
requirement in the course
distributed as described in the table below:

Assignment Description Weight
Exams (2) Each exam will consist of
multiple choice, shortanswer questions,
discussion questions, and otherrelated questions. Exam
items will be
derived primarily from lectures and readings. Exams
will be available
through iLearn, but must be completedindependently.
See course
calendar for tentative due dates.
40%
Case Studies
& S
STP
Case studies will be assigned to supplement the
required readings.
Create a Strategic Technology Plan for online
course completion.
30%
Policies Acceptance of Course Policies 5%
Participation Discussion and Class Participations
25%
TOTAL 100%
Assignments may change at the discretion of the
professor and changes in the assignments will be
announced in

class. Students are responsible for noting
and completing any changes in assignments
Tentative Course Expectations (specific due datesare
listed in the course module)
5
Week Topic Assignments
1
1/6 – 1/12
Introduction to the Course
Chapter 1, “Developing and Delivering on the IT
Value Proposition”
Chapter 2, “Developing IT Strategy for Business
Value”
Chapter 3, “Linking IT to Business Metrics”
Welcome Discussion
Discussion
Acceptance of Course Policies
Hefty Hardware Case Study
*Failing to Participate in Week 1 may
result in being dropped from the
course.

2
1/13 – 1/19
Chapter 4, “Building a Strong Relationship with
the Business”
Chapter 5,” Communicating with Business
Managers”
Chapter 6, “Building Better IT Leaders from the
Bottom Up”
Chapter 7, “IT Shared Services”
Discussion
STP – Strategic Technology Plan
ModMeters Case Study
3
1/20 – 1/26
Chapter 8, “Delivering IT Functions: A
Decision
Framework”
Chapter 9, “The IT BudgetingProcess”
Chapter 10, “Managing IT-Based Risk”
Chapter 11, “Information Management: The
Nexus of Business and IT”
Discussion

RR Communications Case Study
Nationstate Insurance Case Study
4
1/27 – 2/2
Chapter 12, “Innovation with IT”
Chapter 13, “Big Data and Social Media”
Chapter 14, “Improving the Customer
Experience: An IT Perspective”
Midterm Exam
Discussion
Midterm Exam
5
2/3 – 2/9
Chapter 15, “Business Intelligence”
Chapter 16, “Enabling Collaboration with IT”
Discussion
International Foods Case Study
IFG Case Study

6
2/10 – 2/16
Chapter 17, “Application Portfolio
Management”
Chapter 18, “Microsoft Windows and the
Security Life Cycle”
Discussion
Minitrex Case Study
Datatronics Case Study
6
7
2/17 – 2/23
Chapter 19, “Best Practices for Microsoft
Windows and Application Security”
Chapter 20, “Enhancing Development
Productivity”
Discussion
MM Case Study
8
2/24 – 3/1

Chapter 21, “Information Delivery: IT’s Evolving
Role”
FinalEvaluations
*SHORT WEEK* All assignments must be
completedby the last day of the term by 5pm
EST.
Discussion
Genex Fuels Case Study
FinalExam
Discussion 1 :
In the current setting, technology and communication undergo
constant transformation considering the integration of the
internet and other social media platform. Information delivery
involves a process of presenting data to the audience target.
Therefore, satiating the needs of the recipients requires
effective alignment with the development of data delivery
(McKeen & Smith, 2015). Concerning this, the following
involves the expected information provision in the future. For
instance, this process will include the use of IoT (Internet-of-
Things), which is an integration of digital and mechanical
machines people or objects offered with a distinctive identifier.
Additionally, IoT transfers information over a given network or
internet without a physical initiation or interaction with the
computers. Currently, most of the organizations have started to
implement this strategy through their operations.
Additionally, Net-Centric operation includes taking part in the
section of a composite community involving devices, services
information, and people linked by a network of communication.

Consequently, this optimizes the management of resources to
offer better information to facilitate a decision. In addition, the
change in information brings about a system of self-
synchronization (McKeen & Smith, 2015). These automated
opportunities within Information Technology facilitates
deployment, development, testing, and provisioning process
within information delivery. Considering the trend in this
sector, professionals in this context will handle multifaceted
workloads within a short time with the involvement of the
system of self-synchronization.
The other future that awaits information delivery involves
feedback loops, which set to enhance efficiency through
communication. For instance, this technological process that
allows the customers to provide their perspectives concerning
the service and goods products received (McKeen & Smith,
2015). Through this process, an organization gets the feedbacks
from which they form the basis of their improvement and
modification. Consequently, these predictions of future data
delivery originate for analyzing the current trend along with the
organizational demands on making operation more manageable
and efficient.
Reference
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and
practices. Pearson Higher Ed.
Discussion 2 :
Information delivery in IT is an idea whose time has finally
come. IT practitioners and experts have been talking about it for
years, yet only recently has the business truly begun to
understand the power and the potential of information. New
technologies and channels now make it possible to access and
deliver information easily and cheaply. As a result, information
is now being used to drive many different types of value in
organizations, from business intelligence to streamlined
operations to lower administrative costs to new ways to reach
customers (McKeen & Smith 2015).
The Future of Information Delivery

New technologies are beginning widespread implementation that
will have as big an impact on information delivery as the
Internet has had over the past decade. These technologies will
not only change what is possible to do with information, but
they will also change how we view the world of information
delivery and how organizations and individuals behave with
respect to information. Some of the most important future
directions for information delivery include the following:
The Internet of things- Wireless communications and radio
frequency identification (RFID) product tags will soon enable
organizations and industries to track individual physical objects
as they move through the supply chain (McKeen & Smith 2015).
As these technologies become more sophisticated, organizations
will be able to track and remotely monitor the status of
everything. Even though this technology is almost ready for
prime time, most organizations are nowhere near ready to cope
with making sense of such a large influx of information. This
will be one of the biggest challenges of the future.
Network centric operations- The growth of standardized
communication protocols, network devices, and high-speed data
access will soon make it possible to collect, create, distribute,
and exploit information across an extremely heterogeneous
global computing environment in the near future. Value will be
derived from the content, quality, and timeliness of the
information moving across the network.
Three critical elements must be in place to achieve this goal:
1. Sensor grids.
2. High-quality visual information.
3. Value-added command and control processes.
Self-synchronizing systems- Traditionally, leaders have worked
from the top down to achieve synchronization of effort. When
decisions are made in this way, each iteration of the observe
orient decide act (OODA) loop takes time to complete with the
front line passing information up the hierarchy until enough is
accumulated to make a decision, which is then passed back
down the organizational levels to the front line to take action.

In contrast, we know that complex processes organize best from
the bottom-up and they are efficient and can allocate resources
without high overheads (McKeen & Smith 2015).
Feedback loops- A central feature of self-synchronization is the
creation of closed feedback loops that enable individuals and
groups to adjust their behavior dynamically. Researchers have
already demonstrated the power of feedback to change behavior.
Informal information management. Finally, organizations have
a significant unmined resource in the informal information kept
by knowledge workers in them own personal files. Information-
delivery mechanisms of the future will look for opportunities to
organize and leverage this information in a variety of ways.
References
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and
practices, 3rd ed. Pearson.
Discussion 3 :
While we come to the end of week eight of this course, there are
various areas of research that we have become able to text
covers. What we have been using is mostly on IT strategy,
which covers the issues and practices that includes the
department. While that has been very helpful, other areas could
become convenient when it comes to the research of IT. After
the conclusion of this course, I would like to expand my
research zone to the real business world. That means that I
would like the honor of meeting up with individuals who have
worked in the IT department for a substantial amount of time.
That would be a perfect platform for understanding the positive
and negative side of this technology. The course has only had
the class covering the information that has been written by one
author (Graham, 2009). Therefore, I believe that it would
become beneficial to elevate this information from our class
with the experience of IT employees.
The other area of research that I would like to indulge upon
after the end of our course is other various books of IT. I think

that it would be an excellent experience to cover multiple texts
and articles that have become written by different authors. The
experience of doing that will enable me to compare notes on the
different experiences that can come up within the IT world. The
books and texts that I would like to cover will be from different
times within the business grounds. That will become an
opportunity where I will learn about the various changes that
have affected the IT world. That would show me the growth
based on whether or not the results of it are positive or negative
(McKeen et al., 2008). This experience is a sure way of
allowing me to grow through my studies while also exposing me
to the real-life experiences that take part daily in the IT
business platforms.
References
Graham, J. W. (2009). Missing data analysis: Making it work in
the real world. Annual review of psychology, 60, 549-576.
McKeen, J. D., & Smith, H. (2008). IT strategy in action.
Prentice Hall Press.
Discussion 4 :
This class has provided a detailed learning opportunity for
Information Technology (IT) applications, importance, and
management for a successful business model. This class has
explained in detail about the IT values and the subjective
assessment of the business to realize specific goals. IT values
can be achieved in terms of ROI and KPIs. This class has
explained the essential principles of delivering IT values,
develop strategies for successful business values. IT and the
business relationship is a crucial aspect of creating a successful
business. Focusing on a common goal for business and IT is
necessary to realize IT values. I was able to gain knowledge
about the importance of budgeting and resource management for
IT. The IT leadership qualities and steps to create a successful
leader in IT provided insight into management in IT. This class
has also provided knowledge on the customers and employee
satisfaction to develop profitable business with IT.

The case studies in this class have provided a realistic
experience of common IT problems in current organizations.
The solutions to these problems and case study questions helped
to brainstorm the problem and apply my knowledge gained
during this class to answer the questions. The discussion
assignments and peer reviews provided critical thinking
opportunities to develop the IT knowledge for the development
and success of business models.
Below topics, I found challenging during the class, and it took
detailed research and reading to understand them.
· Innovation with IT
· Application portfolio management.

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