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WHY REPUTATION
MATTERS FOR CEOs
Christophe Ginisty
Friday 12 May, 2017
ME, MYSELF AND I…
- FOUNDER OF AGOREP (SOCIAL MEDIA INTELLIGENCE
CONSULTANCY)
- CREATOR OF THE REPUTATIONTIMECYCLEOF CONFERENCES
- HEAD OF DIGITAL FOR THE BENELUX @KETCHUM
- HEAD OF DIGITAL AT FTI CONSULTINGEU
- FORMER IPRA PRESIDENT
- EDELMAN’SEUROPEAN DIGITAL EVANGELIST (2011 – 2012)
- FOUNDER OF INTERNETSANS FRONTIERES
- CREATOR & MDRUMEUR PUBLIQUE
- TV CONSULTANT
- BLOGGER SINCE2004
- VISITING PROFESSOR
What are CEOs’ specific reputation challenges?
Distrust
Credibility
Accountability
Empathy
WHAT IS REPUTATION?
RATIONAL IRRATIONAL
Reputation is the
sum of images
that people have
of a leader
nurtured by the
following critical
components:
performance,
history, behavior,
as well as
communications.
You work on your image,
You earn your reputation
But here is what most CEO are
understanding about reputation
challenges…
Social media users, journalists…
7 GOLDEN RULES TO SURVIVE
§ In control
§ Public
§ Inspirational
§ Clear
§ Accessible
§ Convinced
§ Accountable
BE
BE IN CONTROL SHOULD YOU WANT IT OR NOT, PEOPLE ARE TALKING ABOUT YOU
–DON’T LET PEOPLE SPEAK ON YOUR BEHALF
–DON’T LET PEOPLE INTERPRET YOUR SILENCE
–MANAGE THE AGENDA
–SELECT WHAT YOU WANT TO SHARE
–SET THE TONE
–BECOME THE MAIN CHARACTER OF YOUR OWN STORY
BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER
–COMMUNICATE
–EXPRESS YOUR VALUES
–SHARE YOUR PURPOSE
–SET YOUR GOALS
–BE SPECIFIC
BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER
–COMMUNICATE
–EXPRESS YOUR VALUES
–SHARE YOUR PURPOSE
–SET YOUR GOALS
–BE SPECIFIC
BE INSPIRATIONAL IN THE SOCIAL MEDIA ERA, REAL LEADERS ARE EASY TO FOLLOW
–COMMUNICATE WHERE YOUR TARGET AUDIENCE IS
–THINK “IMPACT”
–TELL STORIES THAT MOVE PEOPLE
–EXPRESS DOUBTS AND ASK QUESTIONS
–SHOW YOU CARE
BE CLEAR PEOPLE DON’T HAVE TIME TO DEAL WITH CONFUSION
- BE STRAIGHTFORWARD
- BE BRIEF
- BE SINCERE
- BE CONSISTENT ON THE LONG TERM
- BE FOCUSED
- DON’T SPEAK TOO MUCH
BE ACCESSIBLE SOCIAL NETWORKS HAVE CONTRIBUTED TO BUILD BRIDGES
BETWEEN PEOPLE
–BE CONNECTED
–BE LIVE (SOMETIMES)
–BE YOUR OWN AUTHOR
–BE AS TRANSPARENT AS POSSIBLE
–BE HUMAN
BE CONVINCED AS THE CEO, YOU ARE THE ONE WHO DECIDES AND SET THE
AGENDA FOR THE ORGANISATION
–DON’T BE SHY TO EXPRESS DECISIONS
–DON’T BE SCARED TO BE PUBLICLY CRITICIZED
–DON’T BE VISIBLY MOVED BY HOSTILITY
–BECOME THE MESSAGE
–FREQUENTLY REMIND THE KEY MESSAGES
–UPDATE ON PROGRESS
BE ACCOUNTABLE AS THE LEADER, YOU ARE RESPONSIBLE FOR THE ENTIRE
ORGANISATION
–ALWAYS SHOW YOU CARE
–CONDEMN ANY UNACCEPTABLE ATTITUDE
– APOLOGIZE WHEN APPROPRIATE
–FIX THE PROBLEMS
–TURN ISSUES INTO OPPORTUNITIES
One	more	thing…
One	more	thing…	
BE FAST!
One	{final} more	thing…
HAVE YOUR TRIBE BELIEVE IN YOU
IS YOUR CEO
IN CONTROL
PUBLIC
INSPIRATIONAL
CLEAR
ACCESSIBLE
CONVINCED
ACCOUNTABLE
AND FAST
AND SUPPORTED
?
§ In control
§ Public
§ Inspirational
§ Clear
§ Accessible
§ Convinced
§ Accountable
§ Fast
§ Supported
BE
WHERE TO START?
YOU
WHAT	
DO	YOU	
DO?	
HOW	
DO	YOU	
DO	IT?
WHY	
DO	YOU	
DO	IT?	
These are the 3
building blocks on
anybody’s
reputation. And this
is what people want
to know about you.
THEM
WHAT
THEY	
KNOW
WHAT
THEY	
ASSUME
WHAT	
THEY	CARE
ABOUT
WHAT	
THEY	GET	
FROM	
YOU
How can you
influence this?
Thank you.

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Why reputation matters for CEOs workshop

  • 1. WHY REPUTATION MATTERS FOR CEOs Christophe Ginisty Friday 12 May, 2017
  • 2. ME, MYSELF AND I… - FOUNDER OF AGOREP (SOCIAL MEDIA INTELLIGENCE CONSULTANCY) - CREATOR OF THE REPUTATIONTIMECYCLEOF CONFERENCES - HEAD OF DIGITAL FOR THE BENELUX @KETCHUM - HEAD OF DIGITAL AT FTI CONSULTINGEU - FORMER IPRA PRESIDENT - EDELMAN’SEUROPEAN DIGITAL EVANGELIST (2011 – 2012) - FOUNDER OF INTERNETSANS FRONTIERES - CREATOR & MDRUMEUR PUBLIQUE - TV CONSULTANT - BLOGGER SINCE2004 - VISITING PROFESSOR
  • 3. What are CEOs’ specific reputation challenges?
  • 5.
  • 7.
  • 9.
  • 11.
  • 14. Reputation is the sum of images that people have of a leader nurtured by the following critical components: performance, history, behavior, as well as communications.
  • 15. You work on your image, You earn your reputation
  • 16. But here is what most CEO are understanding about reputation challenges…
  • 17. Social media users, journalists…
  • 18. 7 GOLDEN RULES TO SURVIVE
  • 19. § In control § Public § Inspirational § Clear § Accessible § Convinced § Accountable BE
  • 20. BE IN CONTROL SHOULD YOU WANT IT OR NOT, PEOPLE ARE TALKING ABOUT YOU –DON’T LET PEOPLE SPEAK ON YOUR BEHALF –DON’T LET PEOPLE INTERPRET YOUR SILENCE –MANAGE THE AGENDA –SELECT WHAT YOU WANT TO SHARE –SET THE TONE –BECOME THE MAIN CHARACTER OF YOUR OWN STORY
  • 21. BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER –COMMUNICATE –EXPRESS YOUR VALUES –SHARE YOUR PURPOSE –SET YOUR GOALS –BE SPECIFIC
  • 22. BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER –COMMUNICATE –EXPRESS YOUR VALUES –SHARE YOUR PURPOSE –SET YOUR GOALS –BE SPECIFIC
  • 23. BE INSPIRATIONAL IN THE SOCIAL MEDIA ERA, REAL LEADERS ARE EASY TO FOLLOW –COMMUNICATE WHERE YOUR TARGET AUDIENCE IS –THINK “IMPACT” –TELL STORIES THAT MOVE PEOPLE –EXPRESS DOUBTS AND ASK QUESTIONS –SHOW YOU CARE
  • 24. BE CLEAR PEOPLE DON’T HAVE TIME TO DEAL WITH CONFUSION - BE STRAIGHTFORWARD - BE BRIEF - BE SINCERE - BE CONSISTENT ON THE LONG TERM - BE FOCUSED - DON’T SPEAK TOO MUCH
  • 25. BE ACCESSIBLE SOCIAL NETWORKS HAVE CONTRIBUTED TO BUILD BRIDGES BETWEEN PEOPLE –BE CONNECTED –BE LIVE (SOMETIMES) –BE YOUR OWN AUTHOR –BE AS TRANSPARENT AS POSSIBLE –BE HUMAN
  • 26. BE CONVINCED AS THE CEO, YOU ARE THE ONE WHO DECIDES AND SET THE AGENDA FOR THE ORGANISATION –DON’T BE SHY TO EXPRESS DECISIONS –DON’T BE SCARED TO BE PUBLICLY CRITICIZED –DON’T BE VISIBLY MOVED BY HOSTILITY –BECOME THE MESSAGE –FREQUENTLY REMIND THE KEY MESSAGES –UPDATE ON PROGRESS
  • 27. BE ACCOUNTABLE AS THE LEADER, YOU ARE RESPONSIBLE FOR THE ENTIRE ORGANISATION –ALWAYS SHOW YOU CARE –CONDEMN ANY UNACCEPTABLE ATTITUDE – APOLOGIZE WHEN APPROPRIATE –FIX THE PROBLEMS –TURN ISSUES INTO OPPORTUNITIES
  • 31. HAVE YOUR TRIBE BELIEVE IN YOU
  • 32. IS YOUR CEO IN CONTROL PUBLIC INSPIRATIONAL CLEAR ACCESSIBLE CONVINCED ACCOUNTABLE AND FAST AND SUPPORTED ?
  • 33. § In control § Public § Inspirational § Clear § Accessible § Convinced § Accountable § Fast § Supported BE
  • 35. YOU WHAT DO YOU DO? HOW DO YOU DO IT? WHY DO YOU DO IT? These are the 3 building blocks on anybody’s reputation. And this is what people want to know about you.
  • 36.