The document discusses why reputation matters for CEOs. It outlines several reputation challenges CEOs face, such as distrust, credibility, accountability, and empathy. The document defines reputation as the sum of images people have of a leader, shaped by performance, history, behavior, and communications. It then provides seven golden rules for CEOs to survive reputation challenges: be in control, be public, be inspirational, be clear, be accessible, be convinced, and be accountable. The rules advise CEOs to manage their image proactively through social media, communicate their values and goals clearly, and take responsibility. The document emphasizes that as the leader, a CEO's reputation is critical to their organization's success.
2. ME, MYSELF AND I…
- FOUNDER OF AGOREP (SOCIAL MEDIA INTELLIGENCE
CONSULTANCY)
- CREATOR OF THE REPUTATIONTIMECYCLEOF CONFERENCES
- HEAD OF DIGITAL FOR THE BENELUX @KETCHUM
- HEAD OF DIGITAL AT FTI CONSULTINGEU
- FORMER IPRA PRESIDENT
- EDELMAN’SEUROPEAN DIGITAL EVANGELIST (2011 – 2012)
- FOUNDER OF INTERNETSANS FRONTIERES
- CREATOR & MDRUMEUR PUBLIQUE
- TV CONSULTANT
- BLOGGER SINCE2004
- VISITING PROFESSOR
14. Reputation is the
sum of images
that people have
of a leader
nurtured by the
following critical
components:
performance,
history, behavior,
as well as
communications.
15. You work on your image,
You earn your reputation
16. But here is what most CEO are
understanding about reputation
challenges…
19. § In control
§ Public
§ Inspirational
§ Clear
§ Accessible
§ Convinced
§ Accountable
BE
20. BE IN CONTROL SHOULD YOU WANT IT OR NOT, PEOPLE ARE TALKING ABOUT YOU
–DON’T LET PEOPLE SPEAK ON YOUR BEHALF
–DON’T LET PEOPLE INTERPRET YOUR SILENCE
–MANAGE THE AGENDA
–SELECT WHAT YOU WANT TO SHARE
–SET THE TONE
–BECOME THE MAIN CHARACTER OF YOUR OWN STORY
21. BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER
–COMMUNICATE
–EXPRESS YOUR VALUES
–SHARE YOUR PURPOSE
–SET YOUR GOALS
–BE SPECIFIC
22. BE PUBLIC STAND OUT BY PROACTIVELY BECOMING AN IDEA STARTER
–COMMUNICATE
–EXPRESS YOUR VALUES
–SHARE YOUR PURPOSE
–SET YOUR GOALS
–BE SPECIFIC
23. BE INSPIRATIONAL IN THE SOCIAL MEDIA ERA, REAL LEADERS ARE EASY TO FOLLOW
–COMMUNICATE WHERE YOUR TARGET AUDIENCE IS
–THINK “IMPACT”
–TELL STORIES THAT MOVE PEOPLE
–EXPRESS DOUBTS AND ASK QUESTIONS
–SHOW YOU CARE
24. BE CLEAR PEOPLE DON’T HAVE TIME TO DEAL WITH CONFUSION
- BE STRAIGHTFORWARD
- BE BRIEF
- BE SINCERE
- BE CONSISTENT ON THE LONG TERM
- BE FOCUSED
- DON’T SPEAK TOO MUCH
25. BE ACCESSIBLE SOCIAL NETWORKS HAVE CONTRIBUTED TO BUILD BRIDGES
BETWEEN PEOPLE
–BE CONNECTED
–BE LIVE (SOMETIMES)
–BE YOUR OWN AUTHOR
–BE AS TRANSPARENT AS POSSIBLE
–BE HUMAN
26. BE CONVINCED AS THE CEO, YOU ARE THE ONE WHO DECIDES AND SET THE
AGENDA FOR THE ORGANISATION
–DON’T BE SHY TO EXPRESS DECISIONS
–DON’T BE SCARED TO BE PUBLICLY CRITICIZED
–DON’T BE VISIBLY MOVED BY HOSTILITY
–BECOME THE MESSAGE
–FREQUENTLY REMIND THE KEY MESSAGES
–UPDATE ON PROGRESS
27. BE ACCOUNTABLE AS THE LEADER, YOU ARE RESPONSIBLE FOR THE ENTIRE
ORGANISATION
–ALWAYS SHOW YOU CARE
–CONDEMN ANY UNACCEPTABLE ATTITUDE
– APOLOGIZE WHEN APPROPRIATE
–FIX THE PROBLEMS
–TURN ISSUES INTO OPPORTUNITIES