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Increase your coaching capacity
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This presentation was delivered at Toronto Agile Community Conference in 2017
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Recommandé
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Recommandé
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Agility4All
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Dave Sharrock
Ipma scrum keynote
Ipma scrum keynote
Dhaval Panchal
Agile Transformation
Agile Transformation
Anthony Crabtree
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Webinar on Role of an Agile Coach
iZenBridge Consultancy Pvt. Ltd.
Business agility with Amanda Colpoys
Business agility with Amanda Colpoys
agileoutsideIT
Trish Uhl - Trigger Your Transformation
Trish Uhl - Trigger Your Transformation
Trish Uhl, PMP, CPLP
Epic Budgeting - how agile teams meet deadines
Epic Budgeting - how agile teams meet deadines
Dave Sharrock
Stop scaling... Start growing an Agile Organization!
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Andrea Tomasini
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Jeff Kosciejew
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Agile evolution lifecycle - From implementing Agile to being Agile
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Agile Transformation in Telco Guide
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Epic Budgeting - how agile teams meet deadines
Epic Budgeting - how agile teams meet deadines
Dave Sharrock
Stop scaling... Start growing an Agile Organization!
Stop scaling... Start growing an Agile Organization!
Andrea Tomasini
Capital One Canada - Agile & Lean Journey
Capital One Canada - Agile & Lean Journey
Jeff Kosciejew
Coaching stances
Coaching stances
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Agile Transformation Defined
Agile Transformation Defined
Christoph Mathis
How to Scale a Dojo’s Impact: Real Measures, Coaching Quality, and Team Pull
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Agile evolution lifecycle - From implementing Agile to being Agile
Michal Epstein
Agile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management explored
Gunther Verheyen
Agile Transformation in Telco Guide
Agile Transformation in Telco Guide
ACM
Scaled Agile Framework in 10 minutes (CAS2015)
Scaled Agile Framework in 10 minutes (CAS2015)
Unai Roldán
Illuminating scrum by comparing LEsS with safe - Rowan Bunning
Illuminating scrum by comparing LEsS with safe - Rowan Bunning
Scrum Australia Pty Ltd
ABCD of agile transformation Canvas
ABCD of agile transformation Canvas
Gaurav Rastogi
User Stories Suck - David Hawks, Agile 2018
User Stories Suck - David Hawks, Agile 2018
Agile Velocity
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agilemaine
Enterprise Agile Transformation by Scaling Agile
Enterprise Agile Transformation by Scaling Agile
Sandeep Yadav
Accredited SAFe Agile Practitioner (ASAP®) Handbook
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AgileCertifications
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How to scale an innovative SaaS product development
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The Secrets to Real World Business Agility
The Secrets to Real World Business Agility
Cprime
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IIT Academy: Team Design 202
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Capital One Canada - Agile & Lean Journey
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Agile Transformation Defined
Agile Transformation Defined
How to Scale a Dojo’s Impact: Real Measures, Coaching Quality, and Team Pull
How to Scale a Dojo’s Impact: Real Measures, Coaching Quality, and Team Pull
Agile evolution lifecycle - From implementing Agile to being Agile
Agile evolution lifecycle - From implementing Agile to being Agile
Agile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management explored
Agile Transformation in Telco Guide
Agile Transformation in Telco Guide
Scaled Agile Framework in 10 minutes (CAS2015)
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Illuminating scrum by comparing LEsS with safe - Rowan Bunning
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ABCD of agile transformation Canvas
ABCD of agile transformation Canvas
User Stories Suck - David Hawks, Agile 2018
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Successful Agile Transformation - Jim Grundner - Agile Maine
Successful Agile Transformation - Jim Grundner - Agile Maine
Enterprise Agile Transformation by Scaling Agile
Enterprise Agile Transformation by Scaling Agile
Accredited SAFe Agile Practitioner (ASAP®) Handbook
Accredited SAFe Agile Practitioner (ASAP®) Handbook
How to scale an innovative SaaS product development
How to scale an innovative SaaS product development
The Secrets to Real World Business Agility
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Gaetano Mazzanti
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Aurelien Domont, MBA
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Al Cini
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Operating Model & Organization Design Toolkit and Playbook
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Increase your coaching capacity
1.
Don’t Hire More
Coaches Increase your coaching capacity xodiacmaking every team thrive © 2017, Xodiac Inc. All rights reserved.cb NicolasBlouin.com - Sea of Red
2.
Who am I? •
Gino Marckx • Business Improvement Consultant, Coach, Team Builder, Developer • Passionate about “making every team thrive” © 2017, Xodiac Inc. All rights reserved.
3.
© 2017, Xodiac
Inc. All rights reserved.cab Lisa Vanovitch - Group Work “Geopolitical Aspects” PEOPLE AT WORK
4.
© 2017, Xodiac
Inc. All rights reserved. “ ”– Customer We need 30 coaches
5.
Challenges Good coaches are
hard to find © 2017, Xodiac Inc. All rights reserved.
6.
Challenges Good coaches are
hard to find Experienced coaches are expensive © 2017, Xodiac Inc. All rights reserved.
7.
Challenges Good coaches are
hard to find Experienced coaches are expensive Support for only the happy few © 2017, Xodiac Inc. All rights reserved.
8.
© 2017, Xodiac
Inc. All rights reserved. What is coaching?
9.
© 2017, Xodiac
Inc. All rights reserved.cb woodleywonderworks - heartfelt coaching
10.
Coaching objective © 2017,
Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Brainstorm ideal coaching outcomes. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
11.
Oxford Dictionary coach2 verb 1.
Train or instruct (a team or player) ‘he moved on to coach the England team’ 1.1. Give (someone) extra teaching. ‘she was coached for stardom by her mother’ 1.2. Teach (a subject or sport) as a coach. ‘he teaches history and coaches rugby’ 1.3. Give (someone) instructions as to what to say or do in a particular situation. ‘he had improperly coaches a witness to testify more credibly’ 1.4. Give (someone) professional advice on how to attain their goals. © 2017, Xodiac Inc. All rights reserved.Oxford Dictionary - https://en.oxforddictionaries.com/definition/coach
12.
Agile coaching 1. Build
independent capability to achieve the business objectives of the project/team/organization 2. Create a mindset of continuous improvement, continuously challenging the status quo © 2017, Xodiac Inc. All rights reserved.
13.
© 2017, Xodiac
Inc. All rights reserved. Redefining the problem
14.
© 2017, Xodiac
Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice + Few teams
15.
© 2017, Xodiac
Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice + Few teams Delivery capability Current Team Capability Coaching advice ? + + All teams
16.
• Assess and
analyze the environment (individual, team, results, …) • Identify important issues • … • Provide suggestions based on expertise • Challenge questionable actions or status quo • … • Create a supportive environment • Teach thought process • Build team • … 3 Make it stick Coaching activities © 2017, Xodiac Inc. All rights reserved. 1 Observe 2 Recommend
17.
Coaching context © 2017,
Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Brainstorm what challenges coaches face, what makes it difficult for coaches to reach their objective. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
18.
Common challenges • Resistance
to change • Disbelief • What’s in it for me? • Lack of context leads to impractical advice • Agile practices do not always fit • Capacity to learn something new • … © 2017, Xodiac Inc. All rights reserved.
19.
Mitigating challenges © 2017,
Xodiac Inc. All rights reserved.© 2017, Xodiac Inc. All rights reserved. • Work in small groups • 3 minute iteration(s) • Pick one of: observe, recommend, make it stick. Brainstorm what can reduce the impact of the challenges in that area. Be specific rather than generic, use examples if need be. cab Lisa Vanovitch - Group Work “Geopolitical Aspects”
20.
Some strategies • Demand
outcomes, not process • Pull-Based coaching • Coaches clinics • Open space coaching • Establishment of coaching career path and training • One question a day • … © 2017, Xodiac Inc. All rights reserved.
21.
© 2017, Xodiac
Inc. All rights reserved. Our approach
22.
1. Establish ‘Agile
Thinking’ • Establish common language • Introduce a framework for results oriented thinking • Independent from Scrum, Kanban, … • Increase (self) coach-ability • While identifying apprentice coaches and training Agile Thinking trainers © 2017, Xodiac Inc. All rights reserved.
23.
1 Observe Make it
stick Recommend2 3 1. Establish ‘Agile Thinking’ • Establish common language • Introduce a framework for results oriented thinking • Independent from Scrum, Kanban, … • Increase (self) coach-ability • While identifying apprentice coaches and training Agile Thinking trainers © 2017, Xodiac Inc. All rights reserved.
24.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved.
25.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1
26.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2
27.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Seek Fast Feedback3
28.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Seek Fast Feedback3
29.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Iterate4 Seek Fast Feedback3
30.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Reduce Waste5 Iterate4 Seek Fast Feedback3
31.
Agile Thinking principles ©
2017, Xodiac Inc. All rights reserved. Know the Objective1 Understand the Context2 Reduce Waste5 Collaborate6Iterate4 Seek Fast Feedback3
32.
2. Elevate team
members • Identify influencing team members that demonstrate Agile Thinking • Design and implement a coaches training program focusing on observation and influencing skills • Short online sessions with breakouts for exercises • One topic, with time and guidance to practice on the job © 2017, Xodiac Inc. All rights reserved.
33.
1 Observe Make it
stick Recommend2 3 2. Elevate team members • Identify influencing team members that demonstrate Agile Thinking • Design and implement a coaches training program focusing on observation and influencing skills • Short online sessions with breakouts for exercises • One topic, with time and guidance to practice on the job © 2017, Xodiac Inc. All rights reserved.
34.
Example topics • Basics
of agile coaching: What is coaching? How is it different from consulting, mentoring, therapy? • Working with responsibility: Explore the concept of responsibility for individuals, teams, coaches. • Working with motivation: What is motivation really? How to create environments in which people are motivated to improve? • Observation: Techniques for improved observation and deep listening. • Theory of constraints: How to gradually improve a system while generating value along the way? • Modelling systems: Techniques for modelling observations and seeing the forest through the trees. • Personality models: Explore a variety of models that are helpful for understanding people interactions and general behaviours • Communication protocols: Techniques for improving team dynamics through communication techniques • Providing recommendations: How can we ensure the recommendations make sense for the people who need to do the work? • Coaching kata: Practice sessions with role playing. © 2017, Xodiac Inc. All rights reserved.
35.
3. Setup community •
Create global peer coaching support • Discuss challenges • Run coaching kata • Incentivize contributors with badges and opportunities © 2017, Xodiac Inc. All rights reserved.
36.
1 Observe Make it
stick Recommend2 3 3. Setup community • Create global peer coaching support • Discuss challenges • Run coaching kata • Incentivize contributors with badges and opportunities © 2017, Xodiac Inc. All rights reserved.
37.
Later… 1a. Define
metrics • Directly linked to business or process outcome • Answering relevant questions • Independent from process mechanics • As much as possible automated © 2017, Xodiac Inc. All rights reserved.
38.
1 Observe Later… 1a.
Define metrics • Directly linked to business or process outcome • Answering relevant questions • Independent from process mechanics • As much as possible automated © 2017, Xodiac Inc. All rights reserved.
39.
Example questions • How
long does it take to deliver a story/function/feature? • Is there enough budget/time in the schedule to deliver the remaining scope? • What will be the projected number of open bugs at the time of delivery? • How much of the team’s productive time is spent on fixing quality issues? • What is the confidence level of the customer? • How big is the risk that the project is currently exposed to? © 2017, Xodiac Inc. All rights reserved.
40.
© 2017, Xodiac
Inc. All rights reserved. Delivery capability Current Team Capability Coaching advice ? + + All teams
41.
© 2017, Xodiac
Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams
42.
© 2017, Xodiac
Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking
43.
© 2017, Xodiac
Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members
44.
© 2017, Xodiac
Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members Setup community
45.
© 2017, Xodiac
Inc. All rights reserved. ? Delivery capability Current Team Capability Coaching advice ? + + All teams Agile Thinking Elevate team members Define metrics Setup community
46.
© 2017, Xodiac
Inc. All rights reserved. A few things to remember…
47.
© 2017, Xodiac
Inc. All rights reserved. Ensure the problem is well defined and understood Build strategies around the real constraints Experiment and adjust 1 2 3
48.
Thank you! ! @ginomarckx "
ginomarckx # gino.marckx@xodiac.ca $ www.xodiac.ca xodiacmaking every team thrive © 2017, Xodiac Inc. All rights reserved.cb NicolasBlouin.com - Sea of Red