This customer service training document provides an overview of business writing best practices. It discusses the four C's of clear, concise, complete and correct writing. Specific challenges like word selection, inclusive language, and grammar usage are addressed. Solutions provided include examining sample letters, practicing writing tips, and effective email management. Exercises are included to improve business writing skills.

1. Customer Service Training
Training Overview Four C’s Language ChallengesWriting
1. Introduction
2. Personal Learning
Objectives
1. Common
writing
Challenges
2. Solutions
1. Right Word
Selection
2. Exclusive &
Inclusive terms
3. Right Grammar
Usage
1. Examine
Samples of
business
letters
2. Practice Tips
3. Email
Management
1. Clear
2. Concise
3. Complete
4. Correct
Business Writing
Exercises
Business Writing Training