Geert Martens

customer experience geert martens loyalty 4c consulting strategy management management consulting marketing research improve consultants touchpoints brand social media beyond philosophy branding customer centricity crm nps belgium cem custexp 4c consulting engagement customer engagement emotions advocacy moments of truth campaign management analytics data-driven madonna innovation mobile digital lady gaga cem benchmark churn smart solutions nice to know you sas sas institute #ntky2012 #ddmc2012 stima social promoters iir belgacom vision channel b2b telecom proximus consulting cross-channel @geert_martens recruitment emotional intelligence customer satisfaction références vacature candidate experience sas enterprise miner data modeling sas base steven raekelboom humo customer intelligence churn prediction direct marketing sanoma magazines lean six sigma lead-to-sales customer experience management