This document discusses emotional intelligence and its importance. It defines emotional intelligence as the ability to recognize and understand emotions in yourself and others, and to use this awareness to manage behavior and relationships. It notes that emotional intelligence matters twice as much as technical knowledge or IQ for high performance. The document outlines the four parts of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. It provides examples of low and high emotional intelligence competencies and discusses how emotional intelligence can help with difficult situations, influence others, and keep you positive.

1. Emotional Intelligence
Steven Baue
President and Owner
sbaue@ERCincorp.com

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4. Development

5. Development
• Intellectual horsepower
• Ambition
• Interest in / understanding others
• Integrity
• Value-based Decision-Making
• Managerial Courage
• Success in diverse environments
• Success with multiple stakeholders
• Operate outside comfort zones
• Ability to successfully drive change
• Demonstrate successful problem-
resolution skills
• Self-Development
• Customer focus
• Development of Others
• Influence
• Drive & Manage Change
• Critical thinking skills
• Communication Skills
• Business acumen
• Priority / Goal setting
• Brings in External Influence

6. Its not just the what –
it’s the how

7. What is Emotional Intelligence?
• The ability to recognize and understand
emotions in yourself and others, and your
ability to use this awareness to manage your
behavior and relationships:
– Being aware of what’s going on within us
– Managing our response – in the moment
– Being aware of what might be going on within
others
– Managing our relationships toward the greatest
good

8. Why?
• Emotional Intelligence matters 2X as much as
Technical Knowledge or IQ for High
Performance

9. Low EQ Competencies
• Inability to hear critical feedback
• Blame others
• Victim statements “If only he would…”
• Passive, aggressive, or passive-aggressive
• Lack of listening – especially to diverse
opinions

10. High EQ Competencies
• Manage Difficult
Situations
• Gain Respect
• Motivate Yourself
• Influence Others
• Entice Others to Help
• Keep Cool
• Say the “Right” Things
• Effectively Negotiate
• Remain Positive
• Express Yourself Clearly

13. EQ Makes a Difference

14. Feelings…

15. Five Emotions

16. The 4 Parts of EQ

17. Emotional Management
*The Happiness Institute

20. We can’t always control what
happens to us
…but we can control how we respond

21. Happy

22. Social Awareness Competencies
• Being aware of what might be going on within
others
– Situational awareness: being attuned to customers
/ co-workers / others
– Empathy: understanding and expressing interest in
others emotions and perspectives

23. The 4 Parts of EQ

24. Relationship Management
• Be open and curious – ask questions
• Avoid giving mixed signals
• Ask and accept feedback
• Only get mad on purpose
• When you care, show it
• Tackle a tough conversation
• Apologize
• Assume good intent

25. Good Advice
• Before every meeting, spend a few minutes
asking yourself:
– Who is in this meeting?
– How do they tend to act and react?
– What is the impression I want to make?
– How do I want people to feel about my ideas AND
any action they need to take?
– How do I need to frame my message to reach that
objective?

26. I take action based
on my belief
I adopt beliefs
I draw conclusions
I add meanings
I select data
Observable data and
experiences
• Belief: complete trust, faith, or
confidence in something
• Conclusion: a judgment or decision is
reached
• Meaning: infer something that is not
directly expressed

27. • Develop a way of talking that is respectful,
kind, and fair
– Assume good intent
• Catch yourself in the act of negative
conversations
– Apologize for less than positive statements you
regret making
• Realize everyone is the hero in their own story
Steve’s HR Lessons:

28. Development

29. Thank You!
Steven Baue
President and Owner
sbaue@ERCincorp.com