Our Incident Management services aim to mitigate our clients’ exposure to liabilities, damages, and losses by using an approach based on problem solving and proactive customer outreach. Our team of highly trained incident management specialists manages all incidents, complaints, and problematic situations from the moment they are reported until their resolution, effectively preventing potentially negative developments and claims from materializing. Our team works with industry leading technology when it comes to Incident Management. Using iViewSystems’ award-winning iTrak software platform for Incident Reporting and Risk Management, we automate and integrate our clients’ physical security data, to ensure that every step of the problem solving process is documented, guaranteeing appropriate incident follow-up and evidence of the actions taken. Moreover, the centralization of all of the incident-related data translates into efficient reporting capacities to keep our clients informed of the issues their business may be facing, a valuable asset for multi-location organizations. By outsourcing their incident management needs to us, our clients know that all disturbances and impediments to operations will be expertly taken care of, allowing them to focus on what really matters, developing their business.

1. Solutions, Innovations, and Logistics to
Stay Ahead of the Wave: A Multidimensional
80-20 Approach
“ENVISIONING the future, ENGAGING
change, and ENABLING you to THRIVE” -
Benoit Grenier, CEO Proactive Risk
Management Inc.

2. What is the overall capacity of your
organization to identify, analyze, and take
coordinated action in response to risk-
related events?

3. Proactive Risk Management Inc.
■ Proactive Risk Management Inc. (PARM) is a leading
multinational provider of risk management and security
services.
■ Founded by Benoit Grenier in 2006, PARM is based in Los
Angeles, California and Montreal, Canada - with operations in
the USA, Canada, and Central America
■ Our 80-20 mindset, inspired by the Pareto principle, ensures that
our actions are targeted and efficient, identifying and engaging
the 20% of risks that cause 80% of damages, all-the-while
protecting the most critical nodes of our clients’ organizations.

4. By taking a global and integrated approach to risk management and by
recruiting the security industry’s top talent, PARM has been able to
provide an unmatched level of services based on four interconnected
pillars:
The Four PARM Pillars

5. The Four PARM Pillars: Incident Management
■ 24/7 response capacity.
■ Evaluation of incident risk level,
escalation to appropriate level of
management or immediate resolution.
■ Compilation of all data in a centralized
database (compliant: NIST 800-53 Rev 4)
for analysis and reporting.
■ Carrying out thorough post-incident
follow-ups and root cause analysis
Overview

6. The Four PARM Pillars: Incident Management
■ Customer & Employee Injuries
■ Product Issues & Recalls
■ Property Damage
■ Compliance with Laws & Regulations
■ Customer Service (complaints, enquiries)
■ Coordination Between Insurers, Adjusters,
Attorneys
■ Media Exposure / Threats
■ ...
We specialize in:

7. The Four PARM Pillars: Incident Management
Our Process

8. The Four PARM Pillars: Incident Management
■ Reduce settlement costs / legal fees with
expertly conducted damage & liability
assessments
■ Outsource your liability by having it
delegated to us
■ Lower your insurance rates & premiums
by effectively managing your incidents
and reducing your claims
■ Better, thorough, reliable data compilation
to ensure a stronger legal
defense
Value Added:

9. The Four PARM Pillars: Incident Management
■ Sleep better by having a 24/7 dedicated
emergency response team
■ Avoid insurance cost increases by
leveraging self-insurance
■ Stop worrying about hiring, training,
managing an in-house team by having our
team of experts manage your incidents
according to your needs
■ Mitigate your exposure to media threats
and negative publicity by
efficiently managing your
customer relations
Value Added:

10. The Four PARM Pillars: Incident Management
■ Data Compilation & Analysis
Tools

11. Contact Us
www.parm8020.com
info@parm8020.com
+ 1-514-444-3218
+ 1-213-840-8856
24/7 Emergency: + 1-877-744-2637