Apply for the interactive Topgrading Master Business Course — and learn how to identify, hire & keep A-Players from the world’s #1 hiring expert Dr. Brad Smart >> growthinstitute.com/topgrading
4. WELCOME Dr. Brad Smart
Dr. Smart is an internationally renowned management
psychologist and consultant to many Global 500 companies, but
also hundreds of small, midsize, and growth companies. Brad is
frequently regarded as the world’s #1 expert on hiring and most
experienced executive interviewer and coach, having conducted
over 6,500 chronological Topgrading Interviews in over 200
companies. As a trusted advisor to CEOs of leading companies as
well as startups and fast growth companies, Brad has been
featured in a front-page Wall Street Journal profile, CNN, Fortune,
Inc., Chief Executive, and numerous other publications.
6. Learn The 4 Steps
To Identify,
Hire & Keep
High Performers
7. A Little Bit Of Math...
What percent of the people you’ve hired in recent
years have turned out to be the high performers
you didn’t just hope for but you expected and
you figured you paid for?
12. MEASURING
You’ll discover WHAT and HOW you should measure in your hiring process — and the real cost of
ignoring that data.
SEARCHING
You’ll learn how to save time by looking for top talent in the right places — and how to optimize this
process in the long term.
INTERVIEWING & REVIEWING
You’ll learn how to make sure you’re not being deceived by an overhyped resume and well-prepared
(but dishonest) interview answers.
ONBOARDING
You’ll uncover the #1 ingredient of an effective onboarding process that will help you retain your
A-Players and decrease the general turnover..
4 Major Hiring Challenges Stopping You From
Identifying, Hiring & Keeping High Performers
13. Measure
Number of management and individual performers
hired in 2017 20
Percentage that have turned out to be mis-hires,
falling short of the minimum quota 75%
(15)
Conservative estimate of the cost of mis-hiring
Note: Research shows 6x for sales representatives,
15x for managers, and 27x for executives
$150,000
Estimated average number of hours wasted by
managers and others, preventing and fixing problems
caused by the mis-hires
150 hours
This breaks down to:
15 mis-hires annually
×
$150k cost
=
$2.25M in cost
15 mis-hires annually
×
150 wasted hours
=
2,250 wasted hours
16. ● Use the Cost of Mis-Hires Form
● Threat of Reference Check (TORC)
Technique, “Truth serum”
● C-Players and Fakers drop out
● You interview better candidates
● Contacting former bosses is easy
● No legal issues
How To Hire
17. Questions
Starts with TORC Technique reminder.
Key Questions:
● School Years: high and low points; influencers (who, how)
● All jobs:
➢ success, failures
➢ likes, dislikes
➢ other key decisions (what, how made)
➢ other key relationships (who, why)
➢ appraise boss (like, disliked)
➢ guess how boss would rate your overall performance
➢ list strengths and weaker points
➢ reason(s) for leaving
● Plans for future (short and long-term)
18. Onboarding = Coaching
Coach New-Hires
● Coach regularly
● Start coaching 2 weeks after your new A-Player comes on board
● Create Individual Development Plan
● Coach daily as needed but formally on quarterly basis
● Allocate your time to coach A-Players and those with A-Potential (with
minimal coaching for B- and C-Players, those you are sure will never be
high performers)
44. “Nothing matters more in winning than getting the right
people on the field. All the clever strategies and advanced
technologies in the world are nowhere near as effective
without great people to put them to work. Brad developed
the methods to help us pick top producers.”
CEO (1981-2001) General Electric
45. “There’s nothing that has done more for our company than
Topgrading. It will be our culture as long as we have our
company.”
Chairman & CEO, MarineMax Inc.
46. “In a previous start-up I worked for, hiring was done
haphazardly. At Mint.com, I’ve had very rigorous hiring.
We use a technique called Topgrading, which reveals
patterns in behavior. In the history of Mint, I’ve only
fired two people and one left voluntarily.”
Aaron Patzer
Founder, Mint.com