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System Wide Technology Approaches

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George Steele
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System Wide Technology Approaches: Case Study - Customer Relationship Management Systems (CRM) and other System Approaches George Steele [email_address] University of Southern Maine May, 2009
 
Comparisons ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Off the leash and out of the yard ,[object Object],Generation I Generation III Generation IV Wikis Blogs IM Ning Images Enterprise Systems Web 2.0 http://www.wcet.info/services/studentservices/ctss.asp WCET CENTSS Categories of Institutions Web based -services
Recruit new students CRM: Integrated Communications Retain current students Communicate with alumni and internal and external constituencies
CRM: Integrated Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Tools Commonly found in CRMs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to consider ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of CRM Vendors ,[object Object],[object Object],[object Object],[object Object]
Other examples of System Solutions ,[object Object],http://www.starfishsolutions.com/index.html
Goals, Planning = Success (GPS) ,[object Object],[object Object],[object Object],http://www.gpslifeplan.org/
Issues and Resources ,[object Object]

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System Wide Technology Approaches

  • 1. System Wide Technology Approaches: Case Study - Customer Relationship Management Systems (CRM) and other System Approaches George Steele [email_address] University of Southern Maine May, 2009
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  • 5. Recruit new students CRM: Integrated Communications Retain current students Communicate with alumni and internal and external constituencies
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