Kano

Kano Model Erica Lynn Farmer CMQ/OE, CSSBB, MBB

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Origins of the Kano Model ,[object Object],[object Object],[object Object],[object Object]

Origins of the Kano Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

When to use the Kano Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kano Model Process Analyze & Brainstorm Research Plot & Diagram Strategize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Research ,[object Object],[object Object],[object Object]

Analyze & Brainstorm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example: Requirements Questionnaire

Functional vs. Dysfunctional Comparison

Evaluation Customer Requirements Customer Requirement is: A: Attractive R: Reverse Q: Questionable Result E: Expected O: One Dimensional I: Indifferent C.R. A E O R Q I Total Grade 1 3 6 14 23 O 2 5 6 11 1 23 O 3 6 1 4 1 11 23 I 4 13 10 23 E 5 11 1 2 9 23 A

Strategize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Application ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Debrief ,[object Object],[object Object]

Summary of Kano Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

References ,[object Object],[object Object],[object Object],[object Object],[object Object]

Kano

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Kano