Social Etiquette Corporate Etiquette Communication Etiquette Phone etiquette Do's and don'ts Eating Etiquette Dinning Etiquette Professionalism

1. Dr / Hany Atef
Dr/ Hany Atef1
Ch 1-P2

2.  Social Etiquette
 Corporate Etiquette
 Communication Etiquette
 Phone etiquette
 Do's and don'ts
 Eating Etiquette
 Dinning Etiquette
 Professionalism
Dr/ Hany Atef
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3.  Social etiquette
 Handshake
 Look the person in the eye/smile/use a firm grip
(not death grip) and a firm wrist (limp is pretty
awful) /hold for no more than 2 or 3 seconds
Dr/ Hany Atef
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4.  Seating in crowded places
 If seating is limited, and you are sitting, offer your
seat to a woman who is standing (older woman
takes precedence over a young woman)
 Note to self – if the young woman is wise, she will
offer her seat to the older woman and you may
offer your seat to her.
 Also appropriate is offering your seat to an older
gentleman (before offering it to a younger
woman)
Dr/ Hany Atef
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5.  Social etiquette
 Seating in restaurants and parties
 Stand until the host/hostess tells you where to sit
 Be sure to help the women in the party be
seated before you take your own seat
 Pull the chair out slightly so they may be seated
easily
 Help to slide the chair in gently to the table
Dr/ Hany Atef
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6.  Opening doors
 Open doors for ladies, elders, anyone loaded
down with packages
 Open car doors for a woman to get into the
car and out of the car (you may have to tell
the young lady that you will open her door so
she doesn’t catapult herself out of the car
before you can get around to her side)
Dr/ Hany Atef
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7.  Helping with jacket/coat
 When you see a lady putting on a coat or
jacket, gently hold the coat by the
collar/shoulder area and help her put it on (I
say gently because women hate their clothes
being bunched, scrunched or man-handled –
sigh, sad but true)
Dr/ Hany Atef
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8.  Offers of help
 When you see women doing anything, the
following questions are usually always welcome:
 May I help you with that?
 May I carry that for you?
 Coasters (filed under ‘Picky little stuff’)
 Before you set a glass/bottle/dish on a table or
desk, ask if your host would like you to use a
coaster if you don’t see any available
Dr/ Hany Atef
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9.  Types of Business Etiquette:
 Social Etiquette- Social etiquette is important for
an individual as it teaches him how to behave in
the society.
 Social etiquette in business refers to etiquette
used during professional socializing.
 For example, members of a company must
observe a number of rules of conduct when
taking a guest to dinner. For multinational
businesses, this social etiquette can be tricky, as
what is considered polite in one culture may not
be considered polite in another.
Dr/ Hany Atef
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10.  Corporate Etiquette- Corporate Etiquette refers
to how an individual should behave while he is
at work. Each one needs to maintain the
decorum of the organization. Don’t loiter
around unnecessary or peep into other’s
cubicles.
Dr/ Hany Atef
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11.  Meeting Etiquette- Meeting Etiquette refers to
styles one need to adopt when he is attending
any meeting, seminar, presentation and so on.
Listen to what the other person has to say.
Never enter meeting room without a notepad
and pen. It is important to jot down important
points for future reference.
Dr/ Hany Atef
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12.  Virtual meetings etiquette
 Look at the camera -- not your own face or
theirs -- so you seem like you’re making eye
contact.
 Shut the door and make sure you’re not
interrupted by your pets, children,
roommates, significant other, etc.
 Before your meeting, check the area in
camera range for inappropriate or overly
personal items.
Dr/ Hany Atef
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13.  Communication Etiquette
 A large majority of our relationships hinge on
good communication. Not sure what that
entails? Let’s break communication etiquette
down into four categories:
Dr/ Hany Atef
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14.  Phone etiquette
 Making Call
 Before initiating a call, be clear about the why
(purpose) and what (content) of the call, how to
begin the call, and what to do if the call is cut
off.
 How to Begin or receive a call
 Speak clearly. Taking the time to speak clearly,
slowly and in a cheerful, professional voice is very
important.
 Use your normal tone of voice when answering a
call. If you have a tendency to speak loud or
shout, avoid doing so on the telephone.
 Do not eat or drink while you are on telephone
duty. Only eat or drink during your coffee break
or lunch break.
Dr/ Hany Atef
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15.  How to Begin or receive a call
 Do not use slang words or Poor Language.
Respond clearly with “yes” or “no” when
speaking. Never use swears words.
 Address the Caller Properly by his or her title.
(i.e. Good morning Mr. Brown, Good
afternoon Ms. Sanders). Never address an
unfamiliar caller by his or her first name.
Dr/ Hany Atef
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16.  How to Begin or receive a call
 Be patient and helpful. If a caller is irate or
upset, listen to what they have to say and
then refer them to the appropriate resource.
Never snap back or act rude to the caller.
 Always focus on the call. Try not to get
distracted by people around you. If
someone tries to interrupt you while you are
on a call, politely remind them that you are
on a customer call and that you will be with
them as soon as you are finished.
Dr/ Hany Atef
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17.  Do's and don'ts
 Don't type or shuffle papers while you're on the
phone - it suggests that you're not listening to
the caller.
 If you have to put the phone down, do it gently
to spare your caller's ear.
 Rid your mouth of food, gum, cough drops, or
candy before talking on the phone - the
receiver amplifies your noshing.
 If you have to sneeze or cough, turn your head
and cover your mouth - and the receiver.
 Speak directly into the receiver - don't bury it in
your shoulder or neck.
Dr/ Hany Atef
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18.  If you dial the wrong number, explain
yourself and verify the phone number so you
don't repeat the call. Don't hang up; that's
just rude.
 Cut down on the background noise when
taking or making a call. Radios, televisions,
and even computer bings and bleeps can
be distracting over the phone
Dr/ Hany Atef
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19.  Eating Etiquette
 Individuals must follow certain decorum while
eating in public. Don’t make noise while
eating. One should not leave the table unless
and until everyone has finished eating.
Dr/ Hany Atef
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20.  Dinning Etiquette
 Be punctual, being late is bad manners
 Make sure you introduce yourself to everyone
present. Shake hands; extend your right hand,
firm not strong hand shake, never soft or with
fingers alone, your whole palm
 Host should arrive before guests
Dr/ Hany Atef
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21.  Dinning Etiquette
 When the number of guests is an odd number
a round table is called for, the etiquette is to
avoid having an empty space next to one of
the guests. The seat on the right side of the
host is for the most important guest (CEO,
president, senior client, client from another
country…). The seat on the left side of the host
is for the second most important guest. The
third most important guest will sit to the right of
the most important guest.
Dr/ Hany Atef
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22.  Dinning Etiquette
 While waiting for guests at the table the host
will not order food or drinks and Hosts stands
when guests arrive.
 When ordering; always follow host, if host has
not ordered first ask host for what they suggest,
never order more than the rest of the group.
Dr/ Hany Atef
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23.  Dinning Etiquette
 Do not delay the dinner by asking the waiter
too many question, have an idea of what to
order beforehand, never order the most
expensive or least expensive item on the menu
 Never leave before the meeting dinner is over,
No phone calls at the table.
 The host is in charge of the bill
Dr/ Hany Atef
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24.  Dinning Etiquette
 Always thank the host and shake their hand
before leaving Put your napkin in your lap
when you sit down
 Don’t start eating until everyone has received
their food
 Pass condiments and dishes from left to right
rather than reaching across the table
 Chew with your mouth closed
 After the meal is over, partially fold your napkin
and put it to the left of your plate
Dr/ Hany Atef
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25.  Professionalism
 Being professional means contributing to a
pleasant, productive, and inclusive work
environment. Professionalism includes an entire
range of behaviors; however, here are the most
standard:
Dr/ Hany Atef
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26.  Professionalism
 Keeping your word: When you make a
commitment -- whether it’s big or small -- keep it.
If you know that will be impossible, give the other
person as much notice as possible.
 Being punctual: Show up on time (or early).
 Remaining calm: Even in heated situations, do
your best to stay cool.
Dr/ Hany Atef
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27.  Professionalism
 Acting flexible: Sometimes you’ll have to stay
late, show up early, change plans, move
meetings, and more to make things work. Unless
this is happening all the time, accommodate
these changes without raising a stink.
Dr/ Hany Atef
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28.  Professionalism
 Using diplomacy: There will be people you don’t
like -- prospects, coworkers, or both. Be kind and
amiable anyway.
 Accepting constructive criticism: Throughout
your career, others will offer feedback. If you’re
closed off to it, you’ll not only harm your
professional rapport, you’ll also lose valuable
opportunities to improve.
Dr/ Hany Atef
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