Harald Henn

110 Abonné

9 SlideShares 2 Clipboards 110 Abonné 208 Suivis

Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined and built up PRISMA, Neu-Isenburg, to become the reckognized leader in call center consulting. Today Harald Henn, MarketingResultant located in Mainz, serves leading national and international corporations as acknowledged call center, lean management and crm expert. He regulary contributes articles to sales and marketing publications and is a frequent speaker on call center and crm conferences. Harald Henn is author of two books on call center mana...

customer service call centre call center customer experience omnichannel roadmap contact center marketing resultant omnichannel harald henn crm customer relationship management artificial intelligence ai digital marketing o kundenservice multichannel service strategy best practice audit benchmarking touchpoints social crm loyalitt customer loyalty customer satisfaction kundenbindung

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Harald Henn

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Kundenbindungs Konzept

Touchpoints im CRM aussen fächern.pptx

Call center audit marketing resultant

Multikanal Strategien für den digitalen Kundenservice

Omnichannel roadmap

Auswirkungen digitalisierung auf-den-kundenservice

Chatbots und AI im Customer Service

Omnichannel customer service

Ai im Call Center

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