Personal Information
Entreprise/Lieu de travail
Frankfurt Am Main Area, Germany Germany
Profession
Digital Customer Service and Contact Center consultant
Secteur d’activité
Apparel / Fashion
Site Web
www.marketing-resultant.de
À propos
Harald Henn possesses more than 15 years of marketing and sales experience in various management positions in the IT-industry. From 1988 to 1992 he was responsible for the successful market launch of Dell Computer in Germany. In 1992 he joined and built up PRISMA, Neu-Isenburg, to become the reckognized leader in call center consulting. Today Harald Henn, MarketingResultant located in Mainz, serves leading national and international corporations as acknowledged call center, lean management and crm expert. He regulary contributes articles to sales and marketing publications and is a frequent speaker on call center and crm conferences. Harald Henn is author of two books on call center mana...
Mots-clés
customer service
call centre
call center
customer experience
omnichannel roadmap
contact center
marketing resultant
omnichannel
harald henn
crm
customer relationship management
artificial intelligence
ai
digital marketing
o
kundenservice
multichannel
service strategy
best practice
audit
benchmarking
touchpoints
social crm
loyalitt
customer loyalty
customer satisfaction
kundenbindung
Tout plus
- Présentations
- Documents
- Infographies