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Similaire à HDI Capital Area Meeting Slides July 15, 2016
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HDI Capital Area Meeting Slides July 15, 2016
- 3. Thank You HDI Capital Area2016 Sponsors!!
- 4. Today’s Agenda Agenda 12:00 Noon to 12:30 PM – Lunch and Networking 12:30 PM to 1:50 PM – Program 1:50 PM to 2:00 PM – Survey, Prize Drawing 2:00 PM – Meeting Ends
- 5. Next Local Chapter Meeting Friday, August 19, 2016 12:00 to 2:00 PM ITSM From the Inside Out Speaker: Kirk Noren Marriott International (The Corporate Office) Two Washingtonian Center 9737 Washingtonian Blvd. Lower level conference room Gaithersburg, MD 20878 Marriott is located 4.5 miles ( about 8 minutes) away from the Shady Grove metro center. Parking is available in the garage.
- 6. New Capital Area Website Coming Soon!
- 7. SAVE UP to $400 HDI and itSMF USA Members – Save $200 Early Bird ends September 9 – Save $200 **Special for HDI Local Chapters** For every 5 “NEW” attendees registered the Chapter receives one free registration
- 8. Service Management Awards • HDI Service Improvement Award This award recognizes an organization that has successfully implemented or improved one or more service offerings. • HDI Knowledge-Centered Support Award This award recognizes an organization that has successfully implemented or improved upon its KCS initiative. Deadline to submit extended until July 18th
- 9. HDI Industry Awards Submissions and Nominations due October 31st
- 10. Analyst & Desktop Support Technician of the Year Nominations DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The only investment you make is time to send the information below and complete the application. Your return is truly a heartwarming event that has become a year end celebration for our teams. • I encourage members to nominate your outstanding Analysts and Technicians by emailing the following information to Sandy Seroskie, by Monday, October 24th 2016 at awards@hdicapitalarea.com: • Help Desk Analyst or Desktop Support Technician's Name • Company • A paragraph describing the individuals achievements (why you are nominating them) • Manager's name and contact information • The criteria and nomination form is sent to the Manager to complete. • We encourage you to send the information above early, so you have more time to complete the application. • The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award. The winner of the Regional Analyst of the Year and Desktop Support Technician Award will receive a free registration to the Annual Conference courtesy of Robert Half Technology.
- 11. • May 9-12, 2017 • Gaylord National | Washington, D.C. • The most comprehensive four- day event covering all aspects of the technical support industry • Call for Proposals Opens July 11!
- 12. HDI Membership: Now More Connected Than Ever Connect and collaborate with professionals who share your goals and challenges and gain exclusive access to the best industry resources—hand-picked by experts and practitioners. • News and articles • Industry research • Podcasts and webinars • Discussions • And much more Only at the new HDIConnect! Connect.ThinkHDI.com
- 13. What’s Hot at HDI Get Your Seat at the Next HDI Forum Roundtables Join us to learn about HDI Forum membership as you collaborate with your peers to share thoughts, discuss challenges, learn the latest best practices, and more. They’re FREE to attend: – August 16, 12:00 p.m. – 1:30 p.m. EST, Virtual Event – September 20, 12:00 p.m. – 1:30 p.m. EST, Virtual Event – Register today at ThinkHDI.com/Roundtables FUSION 16: Save $200 with the Early Bird Discount November 1-4, 2016 | MGM Grand | Las Vegas Register for the most important ITSM event of the year by September 9th and save $200 on your conference pass. HDI and itSMF USA member save an additional $200! Learn more at ServiceManagementFUSION.com. Now's the Time to get KCS-Certified Register for the KCS Foundation online certification training for only $195—it’s a savings of several hundred dollars and it ends on 8/31/16. Start now at ThinkHDI.com/KCSF. NEW! HDI Team Certified Award: Pinnacle of Excellence Get 100% of your team HDI certified and cement your status among the support center elite with the new HDI Team Certified Pinnacle of Excellence Award.
- 14. You Spoke, We Listened: Introducing Your HDI New Membership Model Features Improved Benefits, Lower Price Based on feedback from those in the tech support industry, HDI has overhauled and simplified its membership model! No more unnecessary member levels, no more confusing pricing structure, and no more unclear benefits. We now have one membership level available for the new low price of $295 with a streamlined and improved set of benefits. Check it out at ThinkHDI.com/Membership.
- 15. Current Forum Groups Healthcare Providers Forum § 3 – live mee)ngs annually (2.5 days each) § Do NOT a=end the HDI Conference Execu@ve Forum § 3 – live mee)ngs annually (1.5 days each) § 1- HDI Execu)ve Connec)ons conference pass Higher Educa@on Forum § 2 – live mee)ngs annually (2.5 days each) § 1 – HDI annual conference pass (plus 1 day preconference workshop) Retail Forum § 2 – live mee)ngs annually (2.5 days each) § 1- HDI annual conference pass (plus 1 day preconference workshop) Desktop Support Forum § 2 – live mee)ngs annually (2.5 days each) § 1- HDI annual conference pass (plus 1 day preconference workshop) Support Center Leadership Forum § 2 – live mee)ngs annually (2.5 days each) § 1- HDI annual conference pass (plus 1 day preconference workshop) All Forum membership packages include: HDI membership, Local Chapter membership, HDIConnect access, HDIConnect Forum group access
- 17. What Forum Members Are Saying “The reason I sign up for the Forums every year is to have access to a group of peers who are always up for sharing their real-life experiences. By simply sending an email, I can gather )ps and tricks on any IT topics pertaining to support. Feeling like you are not alone, understanding that others have successfully implemented a similar ini)a)ve and knowing that your fellow forum members will drop everything they’re doing to lend a helping hand is comfor)ng. The support I get from the HDI Forums is what keep me coming back”. Manager, IT Customer Service -Farm Credit Canada ___________________________________________________________________ ____ “I was fortunate enough to have been able to test-drive the HDI Forum this past year. While I was skep)cal about what added value it might have for me along with many other mee)ngs, classes and conferences with which I was involved, I was thrilled by my first Forum mee)ng. Not only was it well organized but it had the added benefit of a specialized or more focused agenda which had much more immediate impact on my performance and organiza)on of my job than many other mee)ngs I’ve a=ended with other organiza)ons. It was topical, )mely and a lot of fun as well”. Director, Client Services -Pomona College
- 19. Today’s Speaker Windows 10: Overview of Information Protection Features Tim McAliley Microsoft Account Technology Strategist
- 20. WINDOWS 10 OVERVIEW: INFORMATION PROTECTION Timothy P. McAliley CISA, CISM, CISSP, ITIL V3, MCSA, MCSE, MCT, PMP Microsoft Account Technology Strategist
- 30. REVOLUTION TODAY, YOU ARE EXPERIENCING A OF CYBER-THREATS
- 31. Wall Street Journal, JP Morgan, White House, Bushehr nuclear reacto RSA, Microsoft, Google Apple, Facebook, Sony Target, Heartland ,EBay Heartland ICANN Home struggling
- 32. “An employee of the department had inadvertently disclosed the passport numbers, visa details and other personal identifiers of the world leaders attending the G20 summit in Brisbane after an email was mistakenly sent to an organizer of the Asian Cup football tournament because of an autocomplete function” Personal details of world leaders accidentally revealed by G20 organizers PAUL FARRELL Guardian March 30, 2015 Source: 2015's biggest data breaches: CVS, Anthem, IRS, and worse, Zack Whittaker, ZDNet, October 2, 2015 AUSTRALIAN IMMIGRATION DEPT. DATA LEAK
- 33. saying "Windows 10 marks a new era for Windows and the PC focused on the experience rather than the technology” It is quite likely that Windows 10 will beat Windows 7's adoption in the first year Gartner “Windows 10 brings the best of Windows 7 and 8 together, but security is the driving force behind our rapid transition to the new platform. Thuan Nguyen, CIO, Kent School District “Windows 10 promises to provide us with the tools that we need to respond to today’s new security threats – right out of the box.” - Dorothy Stephenson, Director, ITS Kimberly Clark “Windows 10 provides the security and management we need in a highly regulated environment.” - Jim Jenson, VP Information Services SkyWest Airlines Using hardware-based virtualization to extend whitelisting and protecting credentials was a “brilliant move” by Microsoft, Chester Wisniewski, Senior Security Strategist, Sophos
- 36. 2HIPPA Secure Now, “A look at the cost of healthcare data breaches,” Art Gross, March 30, 2012 Have accidentally sent sensitive information to the wrong person1 58% …of senior managers admit to regularly uploading work files to a personal email or cloud account1 87% Average per record cost of a data breach across all industries2 $240 PER RECORD 1Stroz Friedberg, “On The Pulse: Information Security In American Business,” 2013
- 37. ???% ? …focus on data leak prevention for personal devices, but ignore the issue on corporate owned devices where the risks are the same or worse. ?? ? ? ?
- 38. DEVICE PROTECTION DATA SEPARATION LEAK PROTECTION SHARING PROTECTION DEVICE PROTECTION BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption Protect system and data when device is lost or stolen Containment Data separation DATA SEPARATION Prevent unauthorized users and apps from accessing and leaking data LEAK PROTECTION Protect data when shared with others, or shared outside of organizational devices and control SHARING PROTECTION
- 39. DEVICE PROTECTION DATA SEPARATION LEAK PROTECTION SHARING PROTECTION DEVICE PROTECTION BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption DATA SEPARATION LEAK PROTECTION SHARING PROTECTION
- 40. The threat of lost or stolen devices DATA-AT-REST PROTECTION
- 47. DEVICE PROTECTION DATA SEPARATION LEAK PROTECTION SHARING PROTECTION DEVICE PROTECTION BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption Protect system and data when device is lost or stolen Containment Data separation DATA SEPARATION Prevent unauthorized apps from accessing data LEAK PROTECTION
- 48. HOW OTHERS ARE FILLING THE GAP: PAIN POINTS
- 50. OUR VISION
- 51. DATA PROTECTON IN A CLOUD & MOBILE WORLD Protection everywhere (at rest, in transit, across devices, storage location...everywhere) Enable wipe and other management fundamentals Supported by all the apps you use, fully integrated experience REQUIRES
- 53. INTRODUCING Enterprise Data Protection ADIFFERENT APPROACH Corporate vs personal data identifiable wherever it rests on the device Protects data at rest where it rests on the device Seamless integration into the platform, No mode switching and use any app Prevents unauthorized apps from accessing business data IT has fully control of keys and data and can remote wipe data on demand Common experience across all Windows devices with cross platform support
- 54. INTRODUCING Enterprise Data Protection Extra Security with Data Protection Under Lock Blocks read when screen is locked Optional screen lock security policy System tosses decryption key on lock Can encrypt new files and data Logon, unlock restores keys and access Helps mitigates system level attacks
- 55. Enterprise Data Protection 1 User 2 PROVISIONING : KEYS AND POLICIES
- 56. Skype for Business Mail and Calendar Facebook OneDrive for Business Contacts WhatsApp Dynamics PDF Reader OneDrive LOB Photos Weather Business Apps & Data (Managed) Personal Apps & Data (Unmanaged) Data exchange is blocked or audited Business Apps & Data (Managed)
- 59. Enterprise Data Protection User DATA EGRESS (from app to disk)
- 60. Enterprise Data Protection User DATA EGRESS (Inter-app, or over network)
- 62. Enterprise Data Protection User REVOKE (On demand or unenroll)
- 64. DEVICE PROTECTION DATA SEPARATION LEAK PROTECTION SHARING PROTECTION Containment BYOD separation DATA SEPARATION Prevent unauthorized apps from accessing data LEAK PROTECTION Protect data when shared with others, or shared outside of organizational devices and control SHARING PROTECTION
- 65. SHARING PROTECTION Rights Management Services Adding persistent and non- removable protection to data Support for all commonly used devices and systems – Windows, OSX, iOS, Android Protect all file types, everywhere they go, cloud, email, BYOD, … Support for B2B and B2B via Azure AD Support for on premise and cloud based scenarios (e.g.: Office 365) Seamless easy to provision and support for FIPS 140-2 regulation and compliance Significant improvements over Windows 7
- 67. HARDWARE ROOTED TRUST TWO-FACTOR FOR EVERYONE DATA LOSS PREVENTION ACTIVE THEAT PROTECTION SECURE DEVICES SECURED IDENTITIES INFORMATION PROTECTION THREAT RESISTANCE