Hilario Fiandeiro
8 SlideShares 15 Abonné 33 Suivis
Personal Information
Entreprise/Lieu de travail
Johannesburg Area, South Africa South Africa
Profession
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Secteur d’activité
Consulting / Advisory
Site Web
www.contactcentresmart.com
À propos
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Coordonnées
Mots-clés
contact centres call centres call centers customer experience customer service productivity operations counting what counts #vendorselection #technologyselection #callcentre #contactcenter #technologyinsight #technology # customer relationship management service level customer access quality monitoring
Tout plus

Présentations

(7)
Tout voir

Counting what counts in contact centres: Perspectives on Business QA - Mar 2014

il y a 10 ans • 486 Vues

Counting What Counts in Contact Centers - Call Quality Monitoring

il y a 9 ans • 2469 Vues

Counting what Counts in Contact Centres - A Course Introduction

il y a 9 ans • 736 Vues

Counting What Counts in Contact Centers - Service Level

il y a 9 ans • 2185 Vues

Why Contact Centres are Costing More than They Should & How to Fix This!

il y a 6 ans • 117 Vues

7 concrete ways to cut costs without cutting quality in your contact centre

il y a 6 ans • 408 Vues

Biggest mistakes in selecting technology

il y a 3 ans • 126 Vues

Documents

(1)

Workshop: Why Contact Centres Cost More Than They Should & How to Fix This!

il y a 5 ans • 290 Vues

J’aime

(3)

Counting What Counts in Contact Centers - Service Level

Hilario Fiandeiro • il y a 9 ans

Culture Code: Creating A Lovable Company

HubSpot • il y a 11 ans

Writing Effective Emails

Ashit Jain • il y a 14 ans
Personal Information
Entreprise/Lieu de travail
Johannesburg Area, South Africa South Africa
Profession
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Secteur d’activité
Consulting / Advisory
Site Web
www.contactcentresmart.com
À propos
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Mots-clés
contact centres call centres call centers customer experience customer service productivity operations counting what counts #vendorselection #technologyselection #callcentre #contactcenter #technologyinsight #technology # customer relationship management service level customer access quality monitoring
Tout plus