Hilario Fiandeiro
8 SlideShares 15 Abonné 33 Suivis
Personal Information
Entreprise/Lieu de travail
Johannesburg Area, South Africa South Africa
Profession
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Secteur d’activité
Consulting / Advisory
Site Web
www.contactcentresmart.com
À propos
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond. I help clients deliver great customer service experiences more cost-effectively.
Coordonnées
Mots-clés
contact centres call centres call centers customer experience customer service productivity operations counting what counts #vendorselection #technologyselection #callcentre #contactcenter #technologyinsight #technology # customer relationship management service level customer access quality monitoring
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