So, where did CRM come from? READ SLIDE CRM came from reaching the conclusion that we, the humans in the cockpit, now represent the weak link in aviation safety. CRM is a way to help address that weakness.
Crew Resource Management is a lot of things. CLICK The items in the left column represent good characteristics of CRM. CLICK While the items on the right represent the opposite of effective CRM. CLICK CRM is a tool. A tool for Error & Risk Management.
CRM Skills closely mirror those of effective Leadership, and also incorporate Situational Awareness, Decision Making skills, and Communication Skills. READ SLIDE
CRM can be defined as effectively using all available resources in the decision making process. CRM is not limited to multi-pilot crews NEXT SLIDE
A more complicated definition is READ SLIDE Ask if there are any other elements of situational awareness…
READ SLIDE Can you name any other Risk Factors in the Flight Environment?
We all know that certain phases of flight are riskier than others. This list contains some of the riskier phases and factors commonly associated with flight.
There are many things that contribute to effective communication. READ and DISCUSS SLIDE
It is surprising that only a small fraction of communication is verbal…less than 10%!!! Our actions usually say much more than our words! All four elements of communication must be present for the path to be complete.
When you are communicating, remember that your audience or receiver, does not necessarily know exactly what you know, and you may not know what they know. Finally, neither of you may know what you need to know. Sheesh…was that a mouthful, or what? Remember to place yourself in the other party’s shoes, and remember that calm, rationale communication is the most effective way to resolve differences and problems. The last bullet is one that I have to constantly remind myself to do!
The FAA has identified some hazardously personality styles for us.. READ SLIDE
The FAA has also prescribed some ideas on how to deal with these hazardous attitudes… READ SLIDE More information on these hazardous personalities can be found in the FAA CFI Handbook.
In addition to personality, each one of us has behavioral styles. Sometimes our styles change with circumstance. Each style has strengths and weaknesses, too. NEXT SLIDE
Bottom line…when you are serving as a crew member… READ SLIDE Remember, Assertive Behavior can be constructive if done properly.
Once a problem has been identified, humans tend to solve it using three different ways or a combination thereof… READ SLIDE
READ SLIDE CLICK Remember, one bad decision can literally end a lifetime…a sobering thought…
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