General Performance of Captive Centers All figures only illustrative To the CFO, Vendor Vs Captive Cost benefit has been blurring $1.5 $ $ 6 Captive Cost of Management NPM Establishment costs (Legal,Entity formation) 0.75 Cost of Attrition Cost of facilities Wt avg cost of resources across different locations $ 5 Cost of Labor Reasons Vendor
The New “Captive” Business Model Employees will be rotated on a min 2 year period. No more than 15% of rotation in one year Facilities No control Data and data centre Bulk of the staff Small Percentage People Vendor OEM