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Iterate.
@ianlivingstone 
Engineering Lead, Service Cloud SOS
We’ve learned a lot!
THE IMPORTANCE OF 
iteration and 
shipping
Let’s talk about you
A bunch of assumptions
assumptions flow down 
PROBLEM 
PRODUCT 
IMPLEMENTATION
Test these assumptions
What if you don’t 
test the assumptions?
Model for everything you do: 
TEST 
HYPOTHESIS 
REFLECT
“Make something people want” 
PAUL GRAHAM, Y COMBINATOR
You need to iterate quickly.
Time isompopnoerytunity to lraeedafalrenpctt
TIME = 
capitalization / burn rate
Shorter iteration time = 
more opportunity to adapt
Iterating quickly has huge 
slohnogrt tteerrmm uuppssiiddeess
ITERATING CREATES 
Momentum
CONTINUED MOMENTUM LEADS TO 
Inertia
Big wins are few and far between
Focus on small wins
This creates a cadence
CADENCE = 
Heartbeat of your company
Iteration allows you to test your 
assumptions
Iterating quickly gives you more 
opportunity to find product market 
fit
Iterating provides small wins and 
allows you to build momentum
Questions?

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Iterate.

Notes de l'éditeur

  1. Joined directly after university as a web developer Early employee (joined shortly after TechCrunch) After acquisition, as we grew a gap formed with a need for an engineering lead Now Lead Engineer/VP Engineer, whatever you want to call it
  2. Three different products Acquired by Salesforce 4 Year time span (I’ve been with GoInstant for 3 of them)
  3. Now working on a product for Service Cloud called SOS Launched last week at Dreamforce, conference of 150k We’ve had an amazing reception
  4. Through out this we’ve learned a lot Going through 3 products teaches you a lot of things
  5. You have an idea You think you’ve found a problem to solve You *really* care about solving this problem You’re in the hustle stage, in search of product market fit and validation
  6. Assumptions about the problem you’re solving Is this actually a problem? why is this the problem? Is it the core problem? Assumptions about the product How it solves the problem If it provides enough value when solving the problem
  7. Your assumptions flow down through the product and into the implementation They affect what you consider to be important They affect how you make decisions They affect how your employees make decisions
  8. Test with customers Talk to them Provide them with beta/alpha/pre-release access Ask for feedback Prototype! Talk about the GoInstant Platform assumptions
  9. You could end up driving the wrong way By the time you realize you were driving the wrong way, it might be too late
  10. Shows people you can move quickly and get shit done GoInstant Fundraising example
  11. You continue to push forward because of past success Builds a culture of “shipping” Creates a compulsion to push forward Talk about how this impacted me
  12. GoInstant had onyl a few big wins Fund raising Acquisition SOS Product Launch
  13. Create opportunities for small wins Celebrate these wins with your team They become a rally cry to continue pushing your company forward How GoInstant celebrates small wins Daily -- Pull request merges Weekly -- All-hands meeting w/ beer and popcorn Team dinners
  14. Continuously pushing forward