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Edinburgh Napier University
Edinburgh Napier University

This document discusses how social media can facilitate tacit knowledge sharing practices between employees in governmental bodies. It notes that tacit knowledge includes ideas, experiences, feelings and know-how that are easiest to share face-to-face. However, face-to-face sharing can be time consuming if employees work apart. It suggests that social media enable interactions between distant employees, and that collective tacit knowledge sharing through the right tools can enhance organizational learning and intelligence, though more evidence is needed on how well social media support such sharing.

Formation
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EASIER, BETTER, FASTER?How social media facilitate tacit knowledge sharing practices between employees within governmental bodies. Iris Buunk PhD Student Centre for Social Informatics School of Computing Institute for Informatics and Digital Innovation www.iidi.napier.ac.uk/i.buunk uk.linkedin.com/in/irisbuunk/en http://theknowledgeexplorer.org @irisbuunk
Who am I?
Source: Matthew Petroff, 2013
The issues - 1/4 Tacit knowledge Ideas, experiences, feelings, know-how, lessons learned, best practices
The issues – 2/4. Sharing tacit knowledge The easiest way to share tacit knowledge is when people are face-to-face. It can be time consuming, if employees work apart from each other. Source: Jack Morey_ https://freerangestock.com
The issues – 3/4. Using the right tools When tacit knowledge is shared collectively, it can enhance the intellectual capital for the organisation.  Without the appropriate tools, it is difficult to enable the creation of this new knowledge. Source: Geoffrey Whiteway_https://freerangestock.com
The issues – 4/4. Social media Social media enable social interactions between people wherever they are located.  There is a lack of evidence on how well they facilitate the sharing of tacit knowledge. Source: Jack Morey_ https://freerangestock.com
Knowledge sharing practices Source: Greg Williams_ www.flickr.com/photos/gperspective Informal talks Source: https://pixabay.com Video conferencing Story telling… Communities of Practice Source: Jack Morey_ https://freerangestock.com
Why sharing tacit knowledge?  Enhance working practices  Enable collective intelligence (if shared in group)  Facilitate problems solving  Contribute to the organisational learning process
Curious to know more?
List of sources • Slide 2: http://freewebpoint.com/switzerland-european-country, http://www.myswitzerland.com, http://www.nltimes.nl, Nfaragallah http://www.flickr.com • Slide 3: Matthew Petroff, https://mpetroff.net/2013/02/george-peabody-library • Slide 4: Iris Buunk (2014) • Slide 5: Jack Morey https://freerangestock.com • Slide 6: Geoffrey Whiteway https://freerangestock.com • Slide 7: Jack Morey https://freerangestock.com • Slide 8: Greg Williams www.flickr.com/photos/gperspective, Pixabay https://pixabay.com, Jack Morey https://freerangestock.com

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5 min madness

  • 1. EASIER, BETTER, FASTER?How social media facilitate tacit knowledge sharing practices between employees within governmental bodies. Iris Buunk PhD Student Centre for Social Informatics School of Computing Institute for Informatics and Digital Innovation www.iidi.napier.ac.uk/i.buunk uk.linkedin.com/in/irisbuunk/en http://theknowledgeexplorer.org @irisbuunk
  • 4. The issues - 1/4 Tacit knowledge Ideas, experiences, feelings, know-how, lessons learned, best practices
  • 5. The issues – 2/4. Sharing tacit knowledge The easiest way to share tacit knowledge is when people are face-to-face. It can be time consuming, if employees work apart from each other. Source: Jack Morey_ https://freerangestock.com
  • 6. The issues – 3/4. Using the right tools When tacit knowledge is shared collectively, it can enhance the intellectual capital for the organisation.  Without the appropriate tools, it is difficult to enable the creation of this new knowledge. Source: Geoffrey Whiteway_https://freerangestock.com
  • 7. The issues – 4/4. Social media Social media enable social interactions between people wherever they are located.  There is a lack of evidence on how well they facilitate the sharing of tacit knowledge. Source: Jack Morey_ https://freerangestock.com
  • 8. Knowledge sharing practices Source: Greg Williams_ www.flickr.com/photos/gperspective Informal talks Source: https://pixabay.com Video conferencing Story telling… Communities of Practice Source: Jack Morey_ https://freerangestock.com
  • 9. Why sharing tacit knowledge?  Enhance working practices  Enable collective intelligence (if shared in group)  Facilitate problems solving  Contribute to the organisational learning process
  • 11. List of sources • Slide 2: http://freewebpoint.com/switzerland-european-country, http://www.myswitzerland.com, http://www.nltimes.nl, Nfaragallah http://www.flickr.com • Slide 3: Matthew Petroff, https://mpetroff.net/2013/02/george-peabody-library • Slide 4: Iris Buunk (2014) • Slide 5: Jack Morey https://freerangestock.com • Slide 6: Geoffrey Whiteway https://freerangestock.com • Slide 7: Jack Morey https://freerangestock.com • Slide 8: Greg Williams www.flickr.com/photos/gperspective, Pixabay https://pixabay.com, Jack Morey https://freerangestock.com