"Circuits of Profits" Conference, Budapest, 4.6.2011

1. Organizational X-Ray
Two ONA case studies in the Italian Public
Sector
Budapest, 4.6.2011

2. Agenda
• Overview & Methodology
• Key findings
• Next steps
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 1)

3. Two case studies in the Italian Public Sector
Region: Lombardy Region: Emilia-Romagna
Unit: OPPSI (HR+IT+Procurement) Unit: Internal Communication
Size: 243 people Size: 157 people
Resp. rate: 66% Resp. rate: 69%
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 2)

4. The different levels of the organizational analysis
Network analysis
Business Process
Business process
mapping
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 3)

5. The different levels of the organizational analysis
1 Measuring knowledge,
capacity, attitude of the
individual
2 Interactions and knowledge
exchange between people
3 Organizational performance
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 4)

6. Project structure
Validation &
Design Survey Analysis
close-out
Project kick-off Communication
Data normalization Validation report
plan
ONA focus
definition Quantitative analysis
Survey launch
(demographics, Validation workshop
(+recalls)
metrics, ...)
Survey technical
setup
Survey completion
Sociographs Project close out
Survey pilot & fine- update
tuning
2-3 weeks 3 weeks 1-2 weeks 2-4 weeks
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 5)

7. Agenda
• Overview & Methodology
• Key findings
• Next steps
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 7)

8. Capabilities
Interaction
Benchmark of the structure of the Network Org. performance
Lombardy Emilia Romagna
Energy Company Health Agency Transport Operations Professional
Network
79 58
85
68
37 69
55 56 6
21
63
84
67
76 13 4
45
74
12 57
66 50
86 33
53
32 2 89
81
19
49
14
80
11 26
83
10 61
43
Water Government Transport IT Service
Utility Regulator Planning Provider
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 8)

9. Contractors are central in the daily interaction Capabilities
Interaction
and problem solving network Org. performance
Daily Problem
interaction solving
Lombardy
Density Ties Average Compactness Density (0-1) Ties Average Compactness
(0-1) distance distance
0.0993 3195 2.670 0.269 0.0326 974 4.132 0.104
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 9)

10. Capacbilities
Interaction
Structural holes in the Innovation Network Org. performance
Lombardy
Density Ties Average Compactness
(0-1) distance
0.0199 539 3.750 0.034
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 10)

11. Capabilities
Interaction
Tenure seems to be the critical factor in innovation Org. performance
More Time
Innovation
Lombardy
Problem solving
Interactions
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 11)

12. Exchange Analysis: identify potential Demand vs Supply gaps
“A” nominates “B”, who provides A with
critical information
A B
Demand Supply
“A” creates a demand for “B” supplies value to “A”
value on “B”
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 13)

13. Capabilities
Interaction
Supply/Demand – Problem Solving (internal) Org. performance
Lombardy
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 15)

14. Capabilities
Interaction
Share of Interactions – Problem Solving (internal) Org. performance
G-Gestione del Sistema Informativo Regionale
G-Organizzazione, Sviluppo e Formazione
<- This unit is supplying to
G-1 liv - Organizzazione Personale
G-Servizi alla persona e protocollo
G-1 liv - Sistemi informativi e ICT
G-Acquisti contratti e patrimonio
G-1 liv - Patrimonio e Acquisti
G-Sicurezza e servizi interni
G-Politiche del personale ...
G-1 liv - Staff Direttore
Lombardy
This unit is demanding to ->
G-1 liv - Organizzazione Personale 58% 1% 1% 2% 1% 4% 22% 5% 1% 6%
G-1 liv - Patrimonio e Acquisti 0% 41% 0% 8% 19% 5% 0% 0% 3% 24%
G-1 liv - Sistemi informativi e ICT 0% 0% 58% 13% 0% 15% 1% 1% 7% 3%
G-1 liv - Staff Direttore 14% 5% 14% 17% 4% 4% 19% 7% 5% 12%
G-Acquisti contratti e patrimonio 0% 16% 0% 0% 70% 8% 0% 0% 0% 5%
G-Gestione del Sistema Informativo Regionale 2% 0% 21% 0% 0% 39% 9% 4% 4% 23%
G-Organizzazione, Sviluppo e Formazione 17% 0% 2% 1% 0% 5% 69% 2% 2% 3%
G-Politiche del personale - Rapporti con il sistema8% 1% e contenzioso
- Disciplina 5% 1% 1% 1% 4% 76% 3% 0%
G-Servizi alla persona e protocollo 9% 0% 6% 1% 0% 5% 6% 8% 57% 8%
G-Sicurezza e servizi interni 5% 9% 3% 3% 4% 4% 5% 3% 5% 60%
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 16)

15. Capabilities
Interaction
Key roles identification (top 30) Org. performance
Leader
Follower
Broker
Bridge
Who keeps things going? Where the action is Who affects activity flow? Who affects activity flow?
Daily
interaction
Emilia Romagna
Go-to people Problem spotters Who affects knowledge flow?
Who affects knowledge flow?
Problem
solving
Innovators Explorers Who could affect innovation flow? Who could affect innovation flow?
Innovation
District’s ”most wanted” Who needs more info? Who could affect activity flow? Who could affect activity flow?
Collaboration
potential
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 17)

16. Capabilities
Interaction
Searching for outliers... Org. performance
0 5 15 25 35 0 5 10 15 20
50
INTERACTION
0.85 0.76 0.75
30
0 10
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PROBLEM.SOLVING
0.74 0.84
15
Lombardy
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Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 18)

17. Capabilities
Interaction
An overview of the 4 networks Org. performance
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Lombardy
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Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 19)

18. Capabilities
Interaction
Innovative problem solvers...do they exist? Org. performance
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Lombardy
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Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 20)

19. Capabilities
Interaction
Bottlenecks, bottlenecks, bottlenecks!! Org. performance
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Lombardy
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Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 21)

20. Capabilities
Interaction
Benchmark – HR Manager first line managers Org. performance
&$"
LO PRESTI
ALFONSI
Nomination Interaction
%!"
MORSETTI BUONGIORNO
ALBANI
PELLICCIOTTA ANGELINI
#$"
PIANTONI
CAIANIELLO
GASPARRI
Emilia Romagna
!"
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Nomination Problem Solving
&'" &'"
ALBANI
ALBANI
ALFONSI
ALFONSI
LO PRESTI LO PRESTI
Nomination More Time
$%"
Nomination More Time
$%"
BUONGIORNO
BUONGIORNO
PIANTONI PIANTONI
#" CAIANIELLO MORSETTI #" CAIANIELLO MORSETTI
ANGELINI
ANGELINI
GASPARRI PELLICCIOTTA PELLICCIOTTA
GASPARRI
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Nomination Problem Solving Nomination Interaction
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 22)

21. Capabilities
Interaction
To what degree is IT supporting business operations? Org. performance
“Known” interactions
supported by IT
applications
Emilia Romagna
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 23)

22. Capabilities
Interaction
To what degree is IT supporting business operations? Org. performance
“Known” interactions TO-BE IT
supported by some IT support
applications
Emilia Romagna
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 24)

23. Agenda
• Overview & Methodology
• Key findings
• Next steps
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 25)

24. Next steps & conclusions
Lombardy Emilia Romagna
• Specific change management • Detection of the “Daily Interaction”
activities, based on real network and the “Problem Solving”
collaboration dynamics (particularly network
on the interaction with external • Identification of emerging opinion
units) leaders and distinguished junior
• Talent management and emerging • Highlighted improvement areas:
opinion leaders weak integration among some
• Replacement/retirement simulation departments
of key-resorces • IT roadmap for new applications
• Bottleneck analysis: identification of that will support current “informal”
individuals/units with low processes
accessibility / exceeding workload
• Evaluation on how innovative ideas
are born and propagate through an
organization
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 26)

25. Open Knowledge
Our mission
Bringing the enterprise 2.0 paradigm and
technologies inside the organization to accelerate
performance
Improving the business potential by nurturing
employee participation, customer engagement, open
innovation
Open Knowledge srl – Organizational X-Ray: two ONA case studies 06/2011 (p. 27)