LKIN17: Can you see the bottleneck-

2. What is TOC?
Theory of Constraints

3. 3rd Party
Head office
Training
Enterprises are
complex
Information Technology
Sales and Marketing
Logistics

4. Our new products are always
late!!!
How to improve?
Where to improve?

6. Value Stream Mapping
New product
backlog
Design Construct Ready to be
deployed
Training Customer
Launch

7. New product
backlog
Design Construct Ready to be
deployed
Training Customer
Launch
Are the queues
visible?
Information Technology
Vendors
Marketing
Training
- New Credit card
- New Loan scheme
- New XYZ

8. 1. Looks like training is
always falling behind
2. Training department-
Why they have to run
after people all the
time?
3. IT: can they help them
with designing the
training material?
4. Should we add a
person who specializes
in delivering trainings
on the web- to all our
branches in one go?
5. The bottleneck has
most likely shifted…go
back to step.1

9. CHAOS AHEAD!
NEVER GO TO STEP 4
BEFORE STEP 2 AND 3

10. Managing flow...
Does it require a
mindset change?

11. Kanban for teams.
It is more than a visualization
tool.
It is your focusing tool- to get
things done!
5 FS is part of the deal!

12. We got started!
Illustration source: Henrik Kniberg

13. Blocked! Why WIP Limits?!
Illustration source:
Henrik Kniberg

14. Exploit! (which actually means
treat them well!)
Illustration source: Henrik Kniberg

15. It’s not about more helping hand!
(Step 4 comes later)
Illustration source: Henrik Kniberg

16. We have a nice flow!
Illustration source: Henrik Kniberg

17. Thanks!