2. Simply put, Xarios is in the business of making computers and
phones work together by reducing and or eliminating repetitive
tasks such as account look up, manual dialing, transferring calls,
trying to figure out what was said, where people are, and much
more. When that happens, you just get more stuff done by the
end of the day.
Our mission is simple; to positively impact an organizations
Revenue, Image, Productivity and Efficiency through the use of
software tools found in the Xarios Applications Suite.
At Xarios, the notion of “Less Is More” takes on a whole new
meaning. We like Simple, Easy, Familiar, Flexible and most of all,
Cost Effective. This is why we decided to add the Call Recorder to
the Applications Suite and packed it with easy to use productivity
tools right out of the box. Following up on that we added optional
time and money saving components such as:
- PCI Compliance - CRM Enhancements
- Speech Analytics - Seamless Integration
Xarios Call Recorder makes for an economical and easy to use
business communications component essential to User
Productivity, PCI Compliance and Peace of Mind.

3. Xarios® Call Recorder is a server based call recording solution
for a wide range of formats. With unlimited scalability and
multi-site options Xarios Call Recorder supports several different
connection types including primary rate, analog, digital and IP
connections. Using an intuitive web interface for playback and
searching users can quickly and easily find calls. As this is web
based, access can be made available from virtually anywhere.
Utilizing CTI connections, Phone System recordings can be
tagged with extra call information such as User ID, User Name,
Account number etc., in addition to the standard date and time,
caller ID (ANI/CLI) and dialed digits. Open CTI connections to
CRM’s such as Salesforcecrm and Microsoft CRM allow Xarios to
embed recording hyperlinks into call data records for faster
access.
With seamless integration using PhoneManager or our Web
service based API, options are available to aid PCI compliance
enabling call recording to be paused and resumed when
sensitive personal financial details are being processed. Calls can
also be played back or tagged with caller specific details which
can then be used as search criteria when looking for specific
transactions. The options are as flexible as they are numerous.
Additionally, one of the unique features available with the
Xarios Call Recorder is Advanced Speech Analytics. Speech
Analytics is a method of extracting useful information about the
speech content and allowing one to search using plain textual
words and phrases.
Speech Analytics provides an automated way of measuring
compliance, searching for specific components of conversations
and more. This means only a fraction of the time is now
required to find important information.

4. Authentication & Encryption
For businesses wishing to utilize call recording to resolve legal disputes, Call Recorder can provide
authentication for your recordings. Each recording has a unique encrypted digital signature which is used to
verify that the recording is genuine and has not been tampered with. Along with this the actual recording
file can be encrypted using approved industry standard AES based algorithms to protect the recordings from
unauthorized playback or modification.
Timeline of Events
When playing back a recording through the media player, the Call Recorder places automatic and custom
markers on the playback progress bar allowing the user to identify specific events during the call and jump
straight to them. Events such as hold, retrieve, transfer, pause/resume recording or entering of an account
code are automatically recorded. Additionally, custom markers can be added to a recording by the user at
any time during the playback of a call or during a call.
Notes & Favourites
Each call record can have specific notes attached to it for later reference; this is logged along with the user
who created the item. Calls can also be added to a users’ personal favorites list along with a comment as to
why they were added. For example they could add calls that show good communication skills and this could
then be used for training purposes later on.
Streaming
When playing back call recordings over a slow connection streaming can be enabled allowing playback to
start immediately without having to wait until the entire recording has been downloaded. This is useful in
situations where remote users are trying to playback recordings over a slow Internet connection.
Archiving
All recordings can be automatically written to DVD, or sent to local/network hard disks for archiving
purposes; necessary for organizations/businesses that must keep recordings for extended periods of time.
Archived calls are also stored locally on the recorder (space permitting) ensuring that as many calls as
possible can be found and replayed quickly, without having to search manually through archived DVD disks.
Exclusion/Inclusion List
Extensions, agent IDs, caller IDs, hunt groups and account codes can all be set individually to be excluded
from recordings. The inclusion list means that, for example, even though a particular extension is excluded
from recordings, if an important account code is entered on that extension then the call WILL be recorded.

5. Multiple User Profiles
User profiles on the recorder can be configured for each user that is required to access the search and
playback. They can each be given their own logon details and restricted as to which agents and/or extension
that they are allowed to playback and what actions they have access to. For example a user could be
restricted so they can only playback recordings and not save or email. Any actions that are performed are
also logged in the Audit trail so that a full history of activity relating to a call can be reviewed. This includes
actions of logging in, playback, email and saving recordings.
Call Scoring, Compliance and Quality Improvement
The tools to create customized score sheets with which to assess Users on each call they make are provided
as standard. The results of such scoring can then be made into a report viewable onscreen or via email to
interested parties.
Workflow
Workflow enables calls to be automatically assigned to a supervisor based on specific call information. For
example a supervisor could configure a workflow that retrieves a random 10% sample of their agents’ calls
that have duration of more than 30 seconds. This could then be set to run every day and any matching calls
are added to this workflow. When a supervisor logs in they can then process each call that is assigned to this
workflow, this removes the need for them to manually search for recordings and focus on reviewing the
actual calls. Security options allow you to restrict users to a workflow view preventing them from seeing
calls outside of their department or team. When used with Speech Analytics key phrases can be used to
identify calls. For example a workflow could be defined that retrieves all the calls for an agent where they
did not say the introduction welcome greeting.
Basic Speech Analytics
Speech Analytics provides a mechanism to be able to search for calls that contain specific phrases or
combination of phrases. The basic version is limited to the first 15 seconds of the call.
In-Progress Call Status and Monitoring
Call Recorder Enterprise has an enhanced recordings view which shows the status of calls in progress, and
provides the ability to silently monitor them in real-time.
Tagging Calls
Expanding upon the flagging feature, Enterprise lets you add up to 5 custom tags to each recording, ideal for
organizations that deal with a large volume of calls, tags enable faster and more accurate searches.

6. CTI Integration
The call recorder can be integrated with Xarios’ own desktop CTI application – Phone Manager or accessed
using the browser interface. Users of Phone Manager are able to play back their own their own calls
through via the call history screen, either through their PC speakers or the telephone handset. Phone
Manager can also be used to tag recordings with specific customer/call information. Order numbers,
customer numbers, fault numbers etc. can all be attached to the recording, allowing for enhanced search
and playback. When used with the Phone Manager API (.Net/ActiveX control) search and playback
functionality can be embedded directly into a third party application such as a CRM package like Sales Force
or Microsoft Dynamics.
Scalability
A completely scalable product, using a central Microsoft® SQL server and multiple slave recorders, call
recording capacity can be increased (24,000 hours as standard) simply by adding additional recorders as
required. All calls can be searched for and played back through a single interface, while each Call Recorder
server is responsible for its own recording and archiving.
Advanced Speech Analysis Module
The Advanced Speech Analysis Module provides full call speech analysis that can be used in workflows and
also phrase searching for a specific call from the main playback window.
Supported Interfaces
The Call Recorder supports a variety of different media formats.
1. PRI T-1
2. Analog POTS Lines
3. SIP Trunks
4. Digital Extensions
5. IP Extensions
How It Works
LAN

7. These tools can be licensed to provide additional required
functionality in the enterprise. The following tools are available:
Workforce Mobility
Solutions
Allows users to work from any Mitel endpoint anytime,
anywhere and retain their DID, CLI, Class Of Service, Personal
Speed Dials, Extension Description and Voicemail. Hot Desking
is deal for today’s mobile workplace.
Manipulate outbound caller ID based on location for ease of
Campaign management.
CRM Telephony
A campaign dialing application designed to improve Automation Made Easy
productivity by automating the dialing process and collecting
call outcomes through the keyset or desktop computer. The
Campaign Manager automates the calling process, eliminates
errors and interacts with CRM’s all the while maintaining the
live interaction between both parties.
A desk top software client allowing its user complete control
over all telephone related activities. Phone Manger provides for
intuitive operation, detailed call history, Chat, Call Recorder and Desktop Telephony
Automatic Call Look-Up integrations as well as centralized Automation At Your
personal directories. Finger Tips
SEAMLESS

8. Extension based console YES YES YES
Speed dials - system & personal YES YES YES
Agent based console YES YES YES
Caller ID/Area Code Mapping YES* YES* YES*
Secure Chat YES YES YES
Hunt Group Based Console - - YES
Global ACD, DND & Forward Control - - YES
Silent Monitor - - YES
Item Limit 50 100 250
SMS Messaging - YES YES
Call Banner YES YES YES
Quick Dial Directory YES YES YES
Application Hot Keys - YES YES
Call History (inc. missed calls & directory) YES YES YES
Quick Dial Hot Key YES YES YES
Do Not Disturb Control YES YES YES
Forward State Control YES YES YES
Personal ACD Status - YES YES
ACD State Indication in System Tray - YES YES
Auto ACD login/logout on startup/shutdown - YES YES
TAPI Interface - YES YES
Application Integration * * *
Macro Support - YES YES
Button Toolbar - YES YES
Button Limit - 50 100
Development Controls (.NET / VB) - YES YES
Xarios Call Recorder Integration - YES YES
Xarios Progressive Dialer Integration - YES YES
Xarios Web Callback Integration - YES YES
* The list above is a Summary of the hundreds of features available with the Xarios
Phone Manager Tool. If there is a particular feature of interest to you which is not
listed, feel free to Call us or email for further information.

9. Windows® Address Book 2000, XP, Vista YES - - -
Microsoft® Office Outlook® XP, 2000, '02, '03, '07' YES YES YES -
Microsoft® Outlook Express 6 YES - - -
Microsoft® Live Communications Server 2005 - - - YES
Microsoft® Office Communications Server 2005 - - - YES
Microsoft® Internet Explorer 6 (SP2), 7,8 YES - - -
Microsoft® Office Access XP, 2000, '02, '03, '07 YES - - -
Microsoft® Dynamics® CRM 3, 4 YES - YES -
Sage Act! 8, 9, 10,12 YES YES -
5 - 6.5 (BDE), 6.7, 7, 8
Goldmine (SQL) YES YES YES -
Maximizer 9, 10 (via TAPI) YES - YES -
Salesforce.com N/A YES - - -
Microsoft Dynamics Nav 4.0 SP2 YES - - -
Goldvision 2007 YES - YES -
Sage CRM MME 6 - - -
Sage SalesLogix 7.0 - 7.2 YES YES YES -
Soft Talk - Office Talk Enterprise - - - -
Tigerpaw CRM+ 9, 10,11 YES YES YES -
* If your CRM does not appear on this list, feel free to Call or email for further information

10. ComSource Contact Information
Mitel ComSource Phone – 480.858.9600 X 19765
Mitel ComSource E-mail – comsource_group@mitel.com
Pre & Post Sale Support
Tel: 888.927.4671 – Xarios Engineering
E-mail: ussales@xarios.com
Url: www.xarios.com
Client PC Requirements
MS Windows XP/Vista/7 Professional Versions. MS .NET 3.5 or
Some features require specific AXXESS/5000/HX/MCD series higher & Windows Installer
versions: please check compatibility list or consult pre-sales.
Future product releases and applications are subject to Mitel System Requirements
rd
availability and cost. Specifications are subject to change System OAI & 3 Party Call Control. CT Gateway required in Multi-
without notice. Some features may require additional Node environments
hardware and/or software