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itSMF Thailand Seminar 2012                                           Security intelligence




           “Get updated on ITIL Version 2011”
                 p

                                    Date:27 March 2012
                               Time: 18:30 pm – 20:00 pm
                         IBM Building G floor - Education Room 2 3
                             Building,                         2-3
itSMF Thailand Seminar 2012                                                                                 Security intelligence




   What’s New in ITIL v3 Version 2011




                              © Copyright, ACIS Professional Center Company Limited, All rights reserved                        2
itSMF Thailand Seminar 2012                              Security intelligence




                                           500 Pages
                               276 Pages




Increase more pages for each book

                              346 Pages     458 Pages




                                                                             3
itSMF Thailand Seminar 2012                                                                                            Security intelligence




                                                                                                          364 Pages
                               274 Pages
                                     g




Increase more pages for each book
                                                                                                        386 Pages
                              276 Pages




                                      © Copyright, ACIS Professional Center Company Limited, All rights reserved                           4
itSMF Thailand Seminar 2012                                                                                           Security intelligence




                                                                                                         262 Pages
                              233 P
                                  Pages




Increase more pages for each book




                                     © Copyright, ACIS Professional Center Company Limited, All rights reserved                           5
itSMF Thailand Seminar 2012                                                                                   Security intelligence




                               Service Strategy
                        More practical guidance and more examples




                                © Copyright, ACIS Professional Center Company Limited, All rights reserved                        6
itSMF Thailand Seminar 2012                                                                                            Security intelligence




                              Service Strategy (2)
    Explain relationship between business strategy and IT strategy




                                                              ???


     Business Strategy                                                                                       IT Strategy




                                © Copyright, ACIS Professional Center Company Limited, All rights reserved                                 7
itSMF Thailand Seminar 2012                                                                                 Security intelligence




                              Service Design
                  The design coordination process has been added




                              © Copyright, ACIS Professional Center Company Limited, All rights reserved                        8
itSMF Thailand Seminar 2012                                                                                  Security intelligence




                              Service Transition
             Clear and unambiguous explanation of these concepts




                               © Copyright, ACIS Professional Center Company Limited, All rights reserved                        9
itSMF Thailand Seminar 2012                                                                                              Security intelligence




                                 Service Transition
                              The process name has been changed




                                                                                                            Change
                                                                                                            Ch
                     Evaluation                                                                            Evaluation


                                   © Copyright, ACIS Professional Center Company Limited, All rights reserved                               10
itSMF Thailand Seminar 2012                                                                                  Security intelligence




                              Service Operation
     Concept of a service request has been significantly enhanced




                               © Copyright, ACIS Professional Center Company Limited, All rights reserved                       11
itSMF Thailand Seminar 2012                                                                                   Security intelligence




                              Service Operation
                       Incident matching procedure has been added




                                © Copyright, ACIS Professional Center Company Limited, All rights reserved                       12
itSMF Thailand Seminar 2012                                                                                  Security intelligence




             Continual Service Improvement
                              Introduction to CSI Register

                                             CSI Register




                               © Copyright, ACIS Professional Center Company Limited, All rights reserved                       13
itSMF Thailand Seminar 2012                                                                                 Security intelligence




             Continual Service Improvement
       Some seven-step names and activities have been amended




                              © Copyright, ACIS Professional Center Company Limited, All rights reserved                       14
itSMF Thailand Seminar 2012                                                                                    Security intelligence




                   To be Continue in itSMF Thailand
                          Seminar 2012 #1

                                 Date:27 March 2012

                              Time:18:30 pm – 20:00 pm

             SP Building [informally known as IBM building]
                 at Aree, G floor - Education Room 2-3
                                 © Copyright, ACIS Professional Center Company Limited, All rights reserved                       15

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Itsmf itil 2011 demo

  • 1. itSMF Thailand Seminar 2012  Security intelligence “Get updated on ITIL Version 2011” p Date:27 March 2012 Time: 18:30 pm – 20:00 pm IBM Building G floor - Education Room 2 3 Building, 2-3
  • 2. itSMF Thailand Seminar 2012  Security intelligence What’s New in ITIL v3 Version 2011 © Copyright, ACIS Professional Center Company Limited, All rights reserved 2
  • 3. itSMF Thailand Seminar 2012  Security intelligence 500 Pages 276 Pages Increase more pages for each book 346 Pages 458 Pages 3
  • 4. itSMF Thailand Seminar 2012  Security intelligence 364 Pages 274 Pages g Increase more pages for each book 386 Pages 276 Pages © Copyright, ACIS Professional Center Company Limited, All rights reserved 4
  • 5. itSMF Thailand Seminar 2012  Security intelligence 262 Pages 233 P Pages Increase more pages for each book © Copyright, ACIS Professional Center Company Limited, All rights reserved 5
  • 6. itSMF Thailand Seminar 2012  Security intelligence Service Strategy More practical guidance and more examples © Copyright, ACIS Professional Center Company Limited, All rights reserved 6
  • 7. itSMF Thailand Seminar 2012  Security intelligence Service Strategy (2) Explain relationship between business strategy and IT strategy ??? Business Strategy IT Strategy © Copyright, ACIS Professional Center Company Limited, All rights reserved 7
  • 8. itSMF Thailand Seminar 2012  Security intelligence Service Design The design coordination process has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 8
  • 9. itSMF Thailand Seminar 2012  Security intelligence Service Transition Clear and unambiguous explanation of these concepts © Copyright, ACIS Professional Center Company Limited, All rights reserved 9
  • 10. itSMF Thailand Seminar 2012  Security intelligence Service Transition The process name has been changed Change Ch Evaluation Evaluation © Copyright, ACIS Professional Center Company Limited, All rights reserved 10
  • 11. itSMF Thailand Seminar 2012  Security intelligence Service Operation Concept of a service request has been significantly enhanced © Copyright, ACIS Professional Center Company Limited, All rights reserved 11
  • 12. itSMF Thailand Seminar 2012  Security intelligence Service Operation Incident matching procedure has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 12
  • 13. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Introduction to CSI Register CSI Register © Copyright, ACIS Professional Center Company Limited, All rights reserved 13
  • 14. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Some seven-step names and activities have been amended © Copyright, ACIS Professional Center Company Limited, All rights reserved 14
  • 15. itSMF Thailand Seminar 2012  Security intelligence To be Continue in itSMF Thailand Seminar 2012 #1 Date:27 March 2012 Time:18:30 pm – 20:00 pm SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3 © Copyright, ACIS Professional Center Company Limited, All rights reserved 15