An overview of the ITGS internal assessment project Criterion A (part 1). Explains the requirements for the interview and how to write questions for the client to find out more about their current situation and problems. Find more ITGS resources on my website: www.itgstextbook.com

1. ITGS Internal Assessment Project
Initial Consultation
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2. Objectives for Today
• Investigate the client’s current situation
• Create interview questions for the client
• Prepare to perform the interview
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4. Criterion A
• Initial Consultation
– An interview with your client
– Focus on investigating the current situation
and its problems
– Do not focus on a solution (you do not know
the best solution yet)
– Video record the interview for future
reference and as evidence
– Used to write a clear summary of the
situation and its problems for the Initial
Investigation.
At this stage we are not focused on solutions.
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5. Open and Closed Questions
Your interview needs to provide you with enough
detail to explain the current situation and its
problems. Which is better:
Closed question:
“Does your current system have problems”
“Yes.”
Open question:
“What problems does your current system have?”
“One of the main problems is…..”
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6. Interview Preparation
• Write interview questions to find out about:
– The client's current situation
– The inadequacies of the current situation
– How things are done at the moment
– The specific problems the current system
has
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7. Next Steps
• Perform and record your interview using the
questions provided.
• Create a transcript of the interview in the
Initial_Consultation.rtf document
• The transcript should include a header
including the interview date, location,
interviewer and interviewee
All ITGS project work must use the forms provided. Do
not change the file names or the file format!
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