33. Think before sending
1.Is this email truly needed by my
recipient to perform their job?
2.Is this email appropriate ?
3.Is this email targeted to the
correct number of people?
34. 1. ‘reply all’ & ‘cc’
2. FYI – just in case
3. Get off lists
4. Thank you (no problems,
you’re welcome, have a
great day, you too)
35. Goal
• Use judgement to reduce email
– Use rule to eliminate 1 out of 5 emails I will send.
• 20% less sent emails = 10% less received emails = 15
days/year more time to do work
36.
37. • Long and meandering
– Lack of focus
– Includes irrelevant details
– No clear call to action
38. • Clear and concise
– Strong subject line
– Sculpted body
39. Strengthen the subject
• Action: Info request
• Info you requested. NRN
• Action: Decision required
• Decision made. NTN
• Action: Response required by XXX
• Action: Meeting required
• We are in the meeting room. EOM
40. Sculpt The Body
ABC
• Brief, warm greeting (optional, especially if you are a jerk)
• Action Summary
– Specific action, purpose, response time
– Dig up context
• Background
– Clear, concise, relevant
– Bullet points, numbers
– Clear, bold paragraph titles
• Close
– Next steps, niceties
– Signature
41. 1. Asking series of short
questions
2. Avoiding decision making,
difficult conversations and
focus