1. WHAT’S BEAN
GOING ON October 2011
YOUR GUIDE TO THE GOINGS-ON
WITHIN THE DÔME FAMILY
2. n of W BGO!
e Octo ber 2011 editio
Welcome to th
exciting
ar a bout some
In this issue we he y events, an
d cast
charit
guest experiences, s. We contin
ue our
ur café
team -building in o the Café Su
pport
ople in
introd uctions of pe newly -opened café
s.
Centre, an d we visit two naging
Nigel O akey, our Ma
We a lso hear from
me.
Director at Dô
or
tos, gre at feedback
If you hav e stories, pho in this magazin
e,
hould be
anything t hat you think s
me!
please email
-Mallery
ffees .com
mko ons@domeco
3. Nigel’s Note
It’s hard to believe that once again we now have the summer season 2011 on fast-
approach. For me it is a favourite time of the year for the Dôme café business. It’s
a time when our al fresco areas are thronging and there’s life in the cafés all day
from dawn until well after dusk.
For me personally this year will also be the 10th year that I’ve seen the business
enter the summer season. Time has flown by. Summer 2011 is however
very different to summer 2001. Whilst the front-end of the café still has that
unmistakable warm European-feel fitout, there’s not much in the back end that
has not undergone almost complete change from those early days. From menuing
through to equipment and operational systems we really are a very different
business which has made a significant positive impact to the growth of the brand
and our per-store-average revenues.
There are however some fundamentals in hospitality that will never ever change.
All the systems, branding and marketing in the world by any company can never
replace the feeling that a guest has when they are being served “in the moment”
in a Dôme café by an individual team member. How a guest feels in that moment
of contact with a Dôme frontline team member is the single biggest driver of
whether they will return themselves or recommend your café to someone else.
Furthermore how a team member themselves feels about the place they work
is directly correlated to how they feel about their manager. The inference is that
those cafés which are full of great team members who feel great about the place
they work are those cafés who give the best service-moments to guests....and
which in return tend to have the most loyal returning and referring guests. When
guests love you to bits I like to call them “Raving Fans” which as you’ll read in
this episode is exactly how a couple of guests feel about Dôme Victoria Park – so
much so that a proposal for marriage was made and accepted in the cafe dining
room!
Being at the core of success in hospitality, this theme of team and guest engagement
is one that I look forward to seeing us increasingly bring to the fore as we build
the Dôme business for its next stage of success. Have a great Spring / Summer
and I look forward to seeing you soon!
Nigel Oakey
4. Established 1990 Monday, October 17, 2011 $1.30
The Dôme Times
Ellenbrook
LOVE is in the air family fun
at Dôme Victoria Park Lee-Anne from Ellenbrook shares with us about
Ashleigh and the team at Victoria Park have a their engagement with the local community. “Our
couple of lovebirds in their café. Frequent guests customers love the atmosphere - family-friendly,
Scott and Meg met at the site four years ago, in with free face painting. We organise this event to
its pre-Dôme existence as a café called Farell’s. take place the third Sunday of each month and
This past May, Scott surprised both Meg and the have also included live music. We have been
Dôme team by proposing to Meg in the café dining lucky to have attracted Courtney Murphy with his
room! Meg thankfully said yes, and shortly after, baby grand piano! His brother Chris and family
the engaged couple sent this thank-you note and are regulars at the café. When summer hits we
photo to the café: will be looking for local talent and we have been in
talks with the local high school which has a newly
formed band. When their list is large enough to
perform hopefully we will get them in.”
“Thanks so much Ashleigh!
A pair of local princesses model their painted faces
Thank you so much for all of your
help. Your staff were just fantastic
and really made me feel like a million
bucks. I owe you all a great debt of
gratitude and your faces and your cafe
will forever be etched in my memory as
part of ‘our story.’ Thanks again!
I look forward to popping in to see all
you guys again to have a cuppa and re-
live the night.
All the best, Scott and Megs”
Cafe manager Nikki celebrates in theme
5. Established 1990 Monday, October 17, 2011 $1.30
Dôme supports local charities by Hayley Read, Dôme Scarborough
This past May saw three of our cafés supporting
their local communities as Dôme Bunbury, Geraldton
and Mandurah each hosted a breakfast and awards
ceremony for the volunteers of the Foodbank WA
program, commemorating National Volunteer Week.
Foodbank WA is a not-for-profit, charitable
organisation that serves as a link between the food
industry and over 600 community welfare agencies.
The program takes food that would otherwise be
wasted and gives it to those in need. Through
the School Breakfast Program, more than 37,000
healthy breakfasts a week are also given to children
who would otherwise eat little to no breakfast. The
organisation is run entirely by volunteers.
To recognize and thank these volunteers, the three
Dôme stores provided free breakfast and a venue for
the awards ceremony. The feedback from the events
has been extremely positive with the volunteers
reportedly “overwhelmed” by the generosity.
Last year the organisation gave 2.3 million kg of food
to welfare agencies and in their 17 years they have
salvaged 25 million kg of food.
Those of us who have written a few items on the
Newspaper articles from the Bunbury Mail wastage sheet in our cafés will understand how
and Geraldton Guardian important this program is and Dôme is proud to be
associated with the cause.
Dôme members continue to represent in local sporting
events, with turnouts at three athletic competitions
this past year. We were graced with photos of our
Marathon Madness
four teams of Nissan BRW Corporate Triathlon
participants in the last issue. Since then, Dômies Would you like to be part of a Dôme team in
have run in the HBF Run for a Reason in May and one of next year’s events? Let’s see how many
the City to Surf Marathon in August. people we can get from our network! The dates
for next year’s races are as follows:
HBF’s Run for a Reason consists of a 14k or a 4.5k
run or walk and encourages participants to choose a Nissan BRW Corporate Triathlon: Sunday 11
cause to run for. March 2012. Consists of a 400m swim, 10k
bike, and 4k run.
The City to Surf Marathon has a myriad of distances
to choose from. This past August, our own Paul HBF Run for a Reason: Sunday 27 May 2012.
Graham received a generous gift as a Secret Santa Choice of 14k or 4.5 k run or walk.
present - an entrance in the competition! Other Dôme
representatives included Eddy Gaskill, Catherine City to Surf Marathon: Sunday 26 August 2012.
Blizard, and Emma McEvoy (the Secret Santa giver). Variety of options.
6. Established 1990 Monday, October 17, 2011 $1.30
Challenges abound at Dôme Dôme Master Chef: One of Lexie’s many
staff competitions at Dôme Fremantle
Fremantle and Hillarys
An incentive program surrounding product
knowledge keeps the staff at Dôme Fremantle
vying for the top prize. “At the moment I am
running a ‘goal of the week’ program, which
is setting two goals for the cast to achieve,”
café manager Lexie says. “This week’s goals
are to always have something in your hand
and to remove all old labels from cambros.
We award cast members for outstanding
performance or improvement in those areas
by letting them choose a lucky dip prize (movie tickets, dome survivor
“Welcome to the Dining Room
vouchers, scratchies) and awarding on the spot prizes (free
Attendant Week challenge.
drink or cake) for participation.” Another of Lexie’s creative Your challenge is to collect
competitions is a series of Dôme Survivor challenges, one in all the flags (table numbers)
of which is explained below. Lexie says sometimes the and do return checks to gain as
staff initially think the competitions are a little corny, but many second orders in for your
they get really into them and it’s great to see different staff tribe (managers vs staff). You
will work as a tribe to outwit
members step up to the challenge. and outplay the other tribe.
The tribe with the most second
At Dôme Hillarys, a recent staff meeting included team- orders will gain the jackpot
building games as a way of practising good communication. cards. All second orders must
Café manager Chelsea presented the team with a rope be put through the till with
a printed receipt with your
with one knot in it for each member of the team. Each
name and put in the box by the
person had to grip the rope with one hand, then they had till. Good luck. The tribe has
to work together to untie the knots without removing their spoken.”
hands from the rope.
Reality TV show “Survivor” takes a Dôme spin
Team-building Tangles:
Chelsea dares the team members at Dôme
Hillarys to un-knot themselves using cooperation,
communication, and of course, humour...
7. Amy Driscoll
NEDLANDS
Cert III in Retail
Lexie Hopkinson
FREMANTLE
Cert IV in Retail
TRAINEESHIPS
Congratulations to
AMY & LEXIE
for achieving their nationally recognised
Certificates III and IV in Retail!
If you are interested in undertaking a FREE course, ask your manager!
8. 2.
1. 3.
Cairo Malet
Eric Songcuan Lucinda Williams
Ashleigh Ridgeway
SCARBOROUGH SCARBOROUGH
EASTEND VICTORIA PARK
Congratulations to our newest
MASTER BARISTAS!
Mitchell Hattie Erin Taffee
CANNING VALE MIDLAND
4.
Erin Maynard
NORTHBRIDGE (previously MIDLAND)
9. More
MASTER
2.
BARISTAS!
1.
Cairo Malet
Gabrielle Leavesley
SCARBOROUGH
SUBIACO
Iranthi Fernando
SUBIACO
4.
Francesca Villa & Amy Dent
SCARBOROUGH
Damien Smith
CAFE SUPPORT CENTRE
(previously SCARBOROUGH)
10. MunMun Jahan
WESTEND
Karla O’Brien
VICTORIA PARK
...And a few more!
Sarah Porter Scott Landers
SUBIACO COTTESLOE
11. It seems a few of our cafés have had the same
idea when it comes to cast celebrations...
Dôme Fremantle characters
Lexie and a bunch of
David and his charac
ters at Dôme Baldivis
Rockin’ it at Dôme Rockingham
14. cingurCAFÉ SU P P ORT C E N T R E
rodu o
nt Y 1 What is your idea of perfect happiness?
I 2
3
What is your greatest fear?
Which historical figure do you most identify with?
4 Which living person do you most admire?
5 What is the trait you most deplore in others?
6 What is your greatest extravagance?
7 On what occasion do you lie?
8 If you could change one thing about yourself, what would it be?
9 What do you consider your greatest achievement?
10 If you died and came back as a person or thing, what do you think it would be?
11 What is your most treasured possession?
12 What is your motto?
Megan George Paul Graham
WHAT DO I DO? Look after our café’s accounts WHAT DO I DO? Lead my team in the development of
WHAT DO I DRINK? Flat white systems and tools that enable our support and café
teams to better ser ve our guests.
WHAT DO I DRINK? Long macc top-down
1 Sitting on a beach watching my husband and 1 Seeing my kids enjoying life in whatever they
little boy fish together, watching the sun go down are doing
2 Losing my family 2 Rejection
4 My mum. She is the bestest mum in the world! 3 The person who invented the wheel - so simple
5 Selfishness yet so many applications and enduring
6 Pedicures!!! 4 My wife
7 When I don’t want my child to have a bikkie just 5 Lack of humility
before dinner... “No bubbs - they are all gone” 6 Golf
8 My nose! 7 About trying to squeeze in the next game of golf
9 My son 8 My nose
10 A cat. I like to do my own thing. I like cuddles when 9 Meeting my wife and raising my two fantastic kids
I feel like it. I also like to sleep a lot. 10 A professional golfer
11 My grandmother’s wedding ring 11 My life
12 Life is not worth living without family 12 TEAM - Together Everyone Achieves More
15. Joanna Wilcox Sarah King
W H AT D O I D O ? Support new franchisees prior to cafe
opening, then maintain an ongoing relationship until the WHAT DO I DO? Look after our Midland Training Centre
business is properly established.
WHAT DO I DRINK? Cappuccino
W H AT D O I D R I N K ? Medium Macc (small version of a
long macc!)
1 Reading a good book in a hammock in the 1 A beautiful day with no work to be done and
sunshine family and friends to share it with
2 Being locked in a room 2 Not being liked
3 Maybe not identify with, but how amazing to 4 My mum, dad, and all my grandparents
be Thomas Edison 5 Arrogance and disloyalty
4 Nelson Mandela - amazing story of strength 6 Big Italian dinners
and still smiling! 7 To stop a child learning the truth about Santa
5 Not having a sense of humour 8 My impatience and indecisiveness
6 Buying myself a new car (as a present after a 10 An eagle
very trying year) 11 That’s a secret
7 I might lie if someone asked me for the truth, 12 To be sure of winning, invent your own game
but they didn’t really want to hear it and never tell any other player the rules
8 I would like to be able to split myself in two -
one body in Perth and one body in the UK
9 Getting through my “annus horribilus” (the
only thing I have in common with the Queen)
10 I would love to come back to this earth as a
well-loved cat
11 If I said my mother’s ashes - would that be too
much???
12 I cannot fix anything at 3 am!!
16. R AV I N G
FANS
A personalised thank-you card and poem
written by a regular guest at Dôme Baldivis.
(Midland, Mundaring,
“As a regula r patron to Dôme premises
emplary service and effort
Rottnest) I would like to recognise the ex
the Mundaring Dôme. As a
by sta ff member Nadia recently at the
rer, I asked for assistance at
rec ently diagnosed Coeliac suffe
arding a light supper/
main counter, if any staff could advise me reg
dinner dish.
Nadia very kindly talked
The front coun ter staff called Nadia to assist.
got a separate document to
me thr ough the menu privately, and
owledge, patience and
help me de code the ingredients. Her kn
eful and we had a great chat
humo ur were superb!! I was so grat
her knowledge.
later, and I really appreciated
aring
Sue, raving about Dôme Mund
17. coffee at your store for
“I have been purchasing my early morning ff
For the last few months a sta
appr oximately the last 12 months. rnings and in charge
member name d Mun has been on duty most mo e.
that she makes the best coffe
of ma king the coffee. I have to say
o has a very bright and
It is always ho t and the right strength. She als
her staff. It is always a pleasure
bubb ly disposition, as with all the ot
by happy and friendly
to come int o your store and be greeted t
coffee. We always hear abou
staff, but mostly to get a really good
ty, so I thought I would
the negative issues regarding retail/hospitali
your store, especially Mun.”
comm ent on a very positive aspect of
nd
Peta, raving about Dôme Weste
“The friendliness of
RA VI NG
the staff
and managers is w
hat made
me start calling in e
very day
for coffee.”
FANS
Stephanie, raving ab
out Dôme
Maylands
“My boyfriend and
I come here every
and usually 1 weekn weekend for breakf
ight here and there ast,
their cleanliness (as I’m for dinner. I really tru
a clean freak) and th st
Domes in Vic Park & e staff at both of the
East Vic Park are unb
never left without re elievably nice! We h
ceiving a goodbye ave
never entered witho from one of them, a
ut a “hey guys!” and nd
such a difference! I re a massive smile. Make
ally recommend this s
and menu, awesom place. Awesome foo
e staff, and really fa d
busy days.” st service - even on
the
Raving about Dôme
Vic Park and Dôme
East Vic Park
on UrbanSpoon.com
18. faultless
“Dôme for me has been
R AV I N G
mention
since the 1990s. Special
rborough
must go to Alain at your Sca
een friendly
store. H e has always b me of
regardless of ti
FANS
and helpful mple of
day. He is a fantastic exa
credit to
good staff attitude and is a
your company!”
Dôme
Andrew, raving about
Scarborough
Regular guests at Dôme Vic Park treat the staff to a basket of Easter chocolate
in appreciation of the “amazing service” from Ashleigh and her team
