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Managing Generations in the Workplace

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Jamie Notter
Jamie Notter
Business
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Managing Generational Diversity Management Training Blue Cross Blue Shield of Florida by Jamie Notter Vice President, Organizational Effectiveness
Objectives ,[object Object],[object Object],[object Object]
Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Schedule ,[object Object],[object Object],[object Object],[object Object],[object Object]
Generational Diversity in the Workplace: Hype Won’t Get You Results Hype Won’t Get You Results Silent Generation Baby Boomers Generation X Millennials
 
 
 
?
generational diversity hype? knowledge?
silent generation baby boomers generation x millennial generation 1925-42 (68–85) 1943-60 (50–67) 1961-81 (29–49) 1982-2005 (5–28)
[object Object],[object Object],[object Object],[object Object],silent generation HYPE
[object Object],[object Object],[object Object],[object Object],baby boomers HYPE
[object Object],[object Object],[object Object],[object Object],generation x HYPE
[object Object],[object Object],[object Object],[object Object],millennial generation HYPE
1. Mostly negative HYPE 2. True 3. Solution: blame “them”
life stages theory of generations values social moments
[object Object],[object Object],[object Object],[object Object],life stages theory of generations
values theory of generations
 
 
 
social moments theory of generations
The Baby Boom Source: U.S. Census data, reported at www.bbhq.com
 
silent generation baby boomers generation x millennial generation 1925-42 (68–85) 1943-60 (50–67) 1961-81 (29–49) 1982-2005 (5–28)
[object Object],[object Object],[object Object],[object Object],silent generation: born 1925 to 1942
[object Object],[object Object],[object Object],[object Object],baby boomers: born 1943 to 1960
[object Object],[object Object],[object Object],[object Object],generation x: born 1961 to 1981
[object Object],[object Object],[object Object],[object Object],millennials
millennials: trends the internet abundance diversity child-focused
millennials: trends
millennials: trends
This is not an unusual response for Josiah or many others: if something they need or want is not available, they simply figure out how to create it on their own. In fact, this behavior calls out a fundamental difference between those living in a participation culture vs. those who have come before. millennials: trends
Where’s the mouse? millennials: trends
millennials: trends abundance
millennials: trends abundance
millennials: trends abundance
millennials: trends video games
millennials: trends video games
millennials: trends
millennials: trends diversity
millennials: trends diversity
millennials: trends diversity
millennials: trends diversity
millennials: trends child-focused
millennials: trends child-focused
millennials: trends child-focused
millennials: trends child-focused
millennials: trends silent generation education work leisure baby boomers
millennials: trends education work leisure millennials
[object Object],[object Object],[object Object],[object Object],millennials
[object Object],[object Object],[object Object],[object Object],How do these show up at BC/BS of Florida?
so what? Application
probability 0 1 never always Application
lenses Generations Life stage Economic class Ethnicity Gender Family Region Education Military branch Personality type
products and services leadership management conflict Application
Example: AARP Application: Products and Services
Example: AARP
Example: AARP
Example: AARP
silent generation baby boomers generation x millennial generation Application: Leadership
Application: Leadership
baby boomers generation x millennial generation Application: Leadership
baby boomers generation x millennial generation Application: Leadership
Application: Management processes/systems (marketing, recruiting, benefits) teams (roles, meetings, time, technology) management conflict
Application: Management Small Groups: leadership processes/systems (marketing, recruiting, benefits) teams (roles, meetings, time, technology)
Application: Conflict better conflict conversations
Theory: CONFLICT IS GOOD Practice: AVOID CONFLICT LIKE THE PLAGUE
How do you feel about conflict? about conflict? HATE DISLIKE OKAY LOVE Avoid Avoid Resolution
Self-Perpetuating Cycle Conflict exists We avoid either the conflict or its resolution Conflict gets worse! We avoid more
BREAK THE CYCLE: BETTER CONFLICT CONVERSATIONS BETTER CONFLICT CONVERSATIONS ,[object Object],[object Object],[object Object],Interest-based negotiation
BREAK THE CYCLE: BETTER CONFLICT CONVERSATIONS BETTER CONFLICT CONVERSATIONS ,[object Object],[object Object],[object Object],Ladder of Inference
BREAK THE CYCLE: BETTER CONFLICT CONVERSATIONS BETTER CONFLICT CONVERSATIONS ,[object Object],[object Object],[object Object],Behavior-Impact Feedback
BREAK THE CYCLE: BETTER CONFLICT CONVERSATIONS BETTER CONFLICT CONVERSATIONS ,[object Object],[object Object],[object Object],Behavior-Impact Feedback
Navigating Hard Conversations ,[object Object]
Ladder of Inference I take ACTIONS based on my beliefs I adopt BELIEFS about the world I draw CONCLUSIONS I make ASSUMPTIONS based on the meanings I added I add MEANING (cultural and personal) I SELECT data from what I observe Observable DATA and experiences Source: Peter Senge, et al., The Fifth Discipline Fieldbook, p. 243
[object Object],[object Object],[object Object],[object Object],Navigating Hard Conversations
Giving Better Feedback Behavior-Impact Feedback Model
[object Object],[object Object],[object Object],Behavior-Impact Feedback Behavior Impact Ladder
Giving Better Feedback Group exercise
Next Steps If you do what you always did, you’ll get what you always got.
[email_address] @jamienotter www.g etmejamienot ter.com
 

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Managing Generations in the Workplace

Notes de l'éditeur

  1. Word association game. What words come to mind when you see this? (expect fear, bad, fight, death, problem, etc.). Suggestions: growth, development, necessary, learning, change, evolution,