Cerner Tech Talk version of my Culture and Methods talk. Exploration of key problems with how Spotify currently works to encourage "no problem is a problem" thinking

1. How things still don’t quite work at
Spotify…
and how we’re trying to solve it
Jason Yip
Agile Coach, Spotify NYC
jyip@spotify.com
@jchyip
https://medium.com/@jchyip, https://jchyip.blogspot.com

2. One of my favourite Toyota-isms

3. “No problem is a problem”

4. In essence, we won’t improve
unless we are willing to explore
what isn’t working.

5. I’m not going to talk about
what’s great at Spotify

6. I’m going to talk about what
still doesn’t quite work

7. There is still too much
distance between problems
and problem-solvers.

15. AKA distance

18. Does this structure need to fundamentally change?

19. There is still too much
specialisation.

26. Larger cross-Tribe / Mission
initiatives are still not done
well.

27. Divide and conquer leads to integration problems

28. Instead, conquer and divide

29. There is still a tendency to divide
and conquer for large cross-Tribe
initiatives.

30. We know this is a problem and
even how to solve it.
I’m not sure yet how we’ll cross
this knowing-doing gap...

31. There is not enough
cross-pollination of ways of
working.

32. Useful variation
‣ Context-specific forces
‣ Experimentation
‣ Reinforces sense of
autonomy
‣ Makes onboarding more
complicated
‣ More difficult to move
between Tribes /
Missions
Non-useful variation

35. ‣ Test Driven Development
‣ Conquer and Divide
‣ Evolutionary Architecture
‣ Pair programming
Habits difficult to derive on your own

37. There is no real mechanism to
deal with larger organisational
architecture issues.

40. How should one think about
all this?

41. In 2008, I did a Lean study tour in
Japan.
http://jchyip.blogspot.com/2008/12/japan-lean-study-mission-summary.html

42. On the 4th day, we met Takeshi
Kawabe (ex-Showa Manufacturing) who
recalled a lesson from Taiichi Ohno.

43. “Stop trying to borrow wisdom and think for
yourself. Face your difficulties and think and
think and think and solve your problems yourself.
Suffering and difficulties provide opportunities
to become better. Success is never giving up.”
Taiichi Ohno

44. If there is anything fundamental to
Spotify Engineering Culture, it’s
probably autonomy.

45. Autonomy means you are free to act.

46. Autonomy also means you have to
face your difficulties and think and
think and think and solve problems
yourself.

47. Autonomy means you succeed by
never giving up.

48. What doesn’t quite work at
Cerner and how are you
trying to solve it?

49. Thank you for
your attention