30 Days of Actionable and Quick Tips to improve your customer experience! Our 30 Day Challenge has no expiration date. Your customers are waiting!

1. www.360Connext.com
Accept the
30Day
Customer experience
challenge

2. We’ve made the challenge simple.
30 short and actionable tasks will be provided
one at a time. One for each day.
Each task is designed to improve the
experience customers have with your business.
Do you accept?
Swipe the page if you’re ready to
stop stalling.
!

3. day
one

4. day
two

5. day
three

6. day
four

7. day
five

8. day
six

9. day
seven

10. Week
1
Recap
Boost
team
performance
and
culture
by:
• Reminding
them
their
work
is
connected
to
the
customer.
• Giving
construcDve
feedback.
Help
them
help
you!
• IdenDfying
your
customer
experience
mission,
and
insDlling
it
in
everything
from
your
contracts
to
invoices
to
internal
meeDngs.
• Unite
behind
a
community
service
project.
(High
fives
all
around
for
making
it
through
the
first
week!)

11. day
eight

12. day
Nine

13. day
ten

14. day
eleven

15. day
twelve

16. day
thirteen

17. day
fourteen

18. Week
2
Recap
Make
your
interacDons
in
your
customer
journey
the
best
they
can
be
by:
• Calling
your
best
customer
–
and
the
one
you
lost
–
to
ask
what
you
could
do
beQer.
• Comparing
retailers
you
love
and
dislike
–
what
touchpoints
can
you
learn
from
them?
• Make
your
enDre
website
cohesive
with
your
brand
personality
–
that
includes
your
‘Page
Not
Found’
404
page!
(14
days
in,
and
you’re
improving
employee
engagement
and
making
the
customer
journey
unique
to
your
brand.
Way
to
go!)

19. day
fifteen

20. day
sixteen

21. day
seventeen

22. day
eighteen

23. day
nineteen
.

24. day
Twenty

25. day
Twenty
one

26. Week
3
Recap
Reflect,
research
and
build
rapport
by:
• ReflecDng
(and
documenDng)
what
you
want
customers
to
say
about
your
brand.
• Researching
social
media
for
informaDon
customers
are
looking
for
and
use
to
inform
your
next
move!
• Thanking
your
employees
and
customers
with
handwriQen
notes.
• Making
your
website
trustworthy
through
personalizaDon.
(One
more
week
to
go,
and
you
will
be
a
true
customer
experience
champion!)

27. day
Twenty
two

28. day
Twenty
three

29. day
Twenty
four

30. day
Twenty
five

31. day
Twenty
six

32. day
Twenty
seven

33. day
Twenty
eight

34. day
Twenty
nine

35. day
thirty

36. Week
4
Recap
Act
on
your
customer
experience
mission
by:
• Establishing
your
customer
experience
mission
and
values.
For
good.
• Being
transparent.
• Involving
your
employees
and
customers
in
processes
and
le`ng
them
see
a
liQle
behind
the
scenes.
(CongratulaDons!!
You’ve
commiQed
to
your
customers!)

37. The
30
Day
Customer
Experience
Challenge
has
no
expiraDon
date.
If
you
were
not
able
to
complete
all
Dps,
this
ebook
will
always
be
here.
But
your
customers?
They
might
not.
Your
customers
will
be
loyal
to
you
as
long
as
you
are
loyal
to
them.
Here’s
to
you
and
your
customers!
In
the
End..
www.360Connext.com