Here is a guide for existing premier success customers on how you can get the help you need to make the best out of your journey with Salesforce

1. Where can I get help?
Guide for Premier Success customers
of Salesforce

2. Trailblazer Success & Community • World’s #1 CRM • Fast Time to Value • Scalable & Flexible
Salesforce Customer 360

3. What do you get with
Premier Success?
Sales
Service
Marketing
Commerce
Apps
Analytics
Integration
Employee
Experience
Trailblazers
& Reskilling
Industries
Partners
Success

4. How to access 24/7 Technical Support?
1 Hour
Initial Response for Critical Issues
365x24x7
Phone Global Coverage
Target Initial Response Time by Case Severity Level:
Level 1
1 hr
Level 2
2 hrs
Level 3
4 hrs
Level 4
8 hrs
Get Fast Answers,
Anytime
24/7 Support,
1 Hour Response Times
Simply log a ticket
help.salesforce.com
or call +65 6302 5700

5. Sales
Cloud
Insights: Sales Cloud:
Gain Insights From Your
Dashboard
Getting Started: Sales
Cloud: Adoption Fast
Start
Getting Started:
Sales Cloud: Fast
Start
Getting Started: Sales
Cloud: Field Setup
and Layout
How To: Sales Cloud: Set
Up Lead or Opportunity
Workspace
How To: Sales Cloud:
Manage Activities in
Lightning
Insights: Sales Cloud: Design
Reports and Dashboards
(Webinar)
How To: Sales Cloud: Set
Up Outlook Integration
OR Set Up Gmail
Integration
How To: Sales Cloud:
Prevent Duplicate
Records
Choose
based on your business needs
Get Started With
Premier
Where to get expert coaching?
Check out full list of Sales Cloud accelerators

6. Where to access
on-demand training?
• Bite-sized units on specific topics
with interactive challenges
• Hands-on practice with Salesforce
technologies via step-by-step
instructions
• Sales Cloud Basics
• Create Reports & Dashboards
• Build and Manage your sales team
the Salesforce Way

7. BILLING
Our dedicated Customer
Service Billing Team can be
reached via email:
billing@apac.salesforce.com
Other key resources
To add licenses to your
existing contract:
Access Salesforce Checkout &
Self-Service here
*NOTE: Additional users are not covered under PSG
ADDING NEW USERS
Trust is our #1 Value. Learn
more about how we protect
your data here:
https://trust.salesforce.com
SECURITY