Contenu connexe Similaire à Leadership in Hospitality (20) Plus de Jeroen van der Schenk (20) Leadership in Hospitality1. © 2018 by Performance Solutions
LEIDERSCHAP
IN HOSPITALITY
Donderdag 1 februari 2018 @ Performance Solutions
2. © 2018 by Performance Solutions
Jeroen van der Schenk
Experience Engineer
http://www.linkedin.com/in/jeroenvanderschenk
http://www.twitter.com/jvdschenk
www.facebook.com/performancesolutions.eu
3. © 2018 by Performance Solutions
Leadership today is about
unlearning management
and relearning being human.
Javier Pladevall, CEO of Audi Volkswagen (Spain)
“
4. © 2018 by Performance Solutions
70% of leaders rate themselves as inspiring
and motivating, 82% of employees see their
leaders as fundamentally uninspiring
Research by Gallup & Forbes
“
6. © 2018 by Performance Solutions
REVERSE THINKING
7. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa
8. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa
9. © 2018 by Performance Solutions
‘Extending beyond
the usual
or ordinary…’
EPIC LEADERSHIP
10. © 2018 by Performance Solutions
EMPOWERING
PURPOSE DRIVEN
INSPIRING
COACHING
EPIC LEADERSHIP
11. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa
12. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa
13. © 2018 by Performance Solutions
I am positively
Surprised
I feel
Touched
I am truly
Assisted
I feel
Recognized
Surprising Touching Assisting Recognizing
I feel
Empowered
I feel connected
to our Purpose
I am Inspired to
make a difference
I feel Coached and
set-up for success
Empowering Purpose-driven Inspiring Coaching
Intended Guest
Experience
Optimal Staff
Behaviour
Optimal Working
Climate
Optimal
Leadership Behaviour
EXPERIENCE BLUEPRINT
source: Start Reverse by André Wiringa
14. © 2018 by Performance Solutions
CEO /
BOARD
REGIONAL
MANAGERS
OPERATIONAL
MANAGERS
DEPARTMENT HEADS
SUPERVISORS
CO - WORKERS
CUSTOMERS
CEO /
BOARD
REGIONAL
MANAGERS
OPERATIONAL
MANAGERS
DEPARTMENT HEADS
SUPERVISORS
CO - WORKERS
CUSTOMERS
15. © 2018 by Performance Solutions
MILLENNIALS
16. © 2018 by Performance Solutions
MILLENNIALS
Meaning
Happiness
Connectedness
17. © 2018 by Performance Solutions
15% more profitability
30% more productivity
12% higher customer engagement
30% less staff turnover
62% fewer safety issues
37% less absenteeism
source: forbes.com
Engaged teams are….
18. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission
19. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission
21. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission
23. © 2018 by Performance Solutions
EPIC LEADERSHIP
Protection
Potential
Permission
24. © 2018 by Performance Solutions
EMPOWERING
PURPOSE DRIVEN
INSPIRING
COACHING
EPIC LEADERSHIP
25. WE ARE PERFORMANCE SOLUTIONS …
DELIGHTED TO BE YOUR PARTNER
TO BECOME MORE CLIENT FOCUSSED &
EMPOWER YOUR EMPLOYEES & LEADERSHIP TEAM
TO MAKE THE DIFFERENCE!
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