Jean-Francois Yonet
16
Abonné
Personal Information
Entreprise/Lieu de travail
Ireland Ireland
Profession
Operations Process Manager
Secteur d’activité
Technology / Software / Internet
À propos
I have worked in both large, well established enterprise software and online leading companies for the past 25 years. During this time I worked closely with clients in various industries which afforded me the opportunity to learn about management, fostering successful client relationships, professionalism and teamwork. I also take pride of having developed my own garden design business that I successfully ran for 8 years.
ACHIEVEMENTS
As Ops Process Manager I help Microsoft to enhance transaction processes' efficiency within 4 Volume Licensing programs.
As a Team Lead I managed to bring the overall Quality PKI of the French market from 5% below target to 5% above target in a space of a...
Mots-clés
operations
process improvement
team leader
bpo
leadership
team management
team lead
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