Ensure the security of your HCL environment by applying the Zero Trust princi...
TUG2010 Keynote: Doing and Managing Knowledge Work
1. TUG 2010Doing and Managing Knowledge Work Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com www.mcgeesmusings.net jim.mcgee@newshorehamconsulting.com 847.867.1086
2. The most valuable asset of a 21st century institution will be its knowledge workers and their productivity Peter Drucker(1909-2005)
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5. Book Knowledge“Containers” File Directory Database Intranet Wiki Notebook Shared Drive RSS Feed Blog Knowledge “Stuff” Conversation Contract Social Story Instant message Spreadsheet Email Calendar Whiteboard diagram CAD drawing Napkin sketch Mindmap Individual Structure
6. Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Encyclopedia Group Calendar RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark Voice mail PowerPoint presentation Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure
8. Tools perspective Mindmaps Blogs Web browser PowerPoint Excel Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure
9. Making knowledge work observable Hygiene Contextualizing Tagging/Metadata File names Timestamps Standard Metadata Version Control Narrating Work Digital Portfolios Issue/Opportunity Threads User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure
15. Making knowledge work observable Hygiene Contextualizing Tagging/Metadata File names Timestamps Standard Metadata Version Control Narrating Work Digital Portfolios Issue/Opportunity Threads User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Start Here Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure