This lively presentation was given at the LTE Americas Conference in Dallas on 4 Nov 2009. Dr. Feland presented a few useful frameworks on how to design sticky experiences, provided some potential future user scenarios, and shared some innovative experience metric results in the smartphone market based on the new experience analytics capabilities of his company, Argus Insights.
“Family Digital Assistant”Rich feature setInternet snackingSyncing with multiple PDA’sEmailAudrey Failed not because of the dotcom crash but because it was an incomplete experience.Complete disruption to people’s livesRequiring significant behavior changes & collateral technology