Responsible, Accessible, Corteous and Effective Public Servant

1. Championing R.A.C.E. Public Service Excellence at Full Speed By Prof. Jo B. Bitonio For DENR /PENRO/CENRO September 26, 2011

2. 2011 Anniversary of the Philippine Civil ServiceM.C. No. 17, s. 2011 Theme: Championing R.A.C.E.: Public Service Excellence at Full Speed

3. In a RACE to serve Responsible Accessible Courteous & Effective Public Servant R A C E

4. RACE Responsible Able + respond Ability to respond

5. PANGULONG BENIGNO S. AQUINO III Ipagpatuloy ninyo ang pagpapanday ng mga responsable, maaasahan, may galang at mahusay na mga lingkod-bayan nang sa gayon ay mapabilis ang pagtitimon natin sa ating bansa tungo sa kaunlaran

6. Kayo ang araw-araw na bumubuo ng isang gobyernong tunay na mapagkakatiwalaan at walang-sawang nagsasakripisyo upang mapagsilbihan ang inyong mga kababayan. Kaya naman kasama ng sambayanang Pilipino, sumasaludo ako sa lahat ng lingkod-bayan na ehemplo ng integridad, propesyonalismo at dedikasyon sa serbisyo publiko.

7. MENSAHE NI FRANCISCO T. DUQUE III,TAGAPANGULO NG KOMISYON NG SERBISYO SIBIL “We are here to be Champions in the R.A.C.E. to Serve, and this year, we should prove that Public Service Excellence is at its Best”.

9. How to make responsibility for your action? Be accountable. Even if life is unbearable. You are responsible for how you respond your behavior should always be under control

10. 2. Stop blaming. It is easy to point a finger. Blaming others doesn’t help you become a responsible person. Treat the other person as a jerk. Don’t be one yourself How to make responsibility for your action?

11. 3. Acknowledge what happen. When you acknowledge you eliminate the need to make up silly excuses. “I messed up” is the responsible three word sentence. Followed up “ how can I make up to you?” It makes people willing to forgive. Your integrity earns respect How to make responsibility for your action?

12. 4. Accentuate the positive. Move through the day with positive attitude. People who don’t take responsibility are negative and cynical? The folks who blame others seem to have the worse luck. Anything that goes wrong is always the other person’s fault. No wonder they don’t achieve much happiness. They are perpetual victims. Switch your focus from what went wrong to what went right. A small shift in focus turns a loser into a winner How to make responsibility for your action?

13. 5. See yourself clearly. Taking responsibility means acknowledging both your strengths and weaknesses. Know your talent and put them to use. A responsible person continues to grow emotionally How to make responsibility for your action?

14. 6. Say thank you. A responsible response is a sincere “ thank you” How to make responsibility for your action?

15. 7. Practice healthy self focus. It’s a personal responsibility to get acquainted with your hurts, limitations, your gifts and talents. You grow into the best person you can be How to make responsibility for your action?

16. RACE Accessible

17. Accessible Simplify rules and procedures to avoid red tape; Adoption of work systems and procedures that will institutionalize a management climate conducive to public accountability Consult the public they serve for the purpose of gathering feedback and suggestions on the efficiency, effectiveness and economy of services. They shall establish mechanism to ensure the conduct of public consultation and hearings.

18. Accessible 4. Government officials shall make themselves available to their staff for consultation and dialogues. 5. As a general rule, when a request or petition, whether written or verbal, can be disposed of promptly and expeditiously, the official or employee in charge to whom the same is presented shall do so immediately, without discrimination, and in no case beyond fifteen (15) days from receipt of the request or petition

19. RACE Courteous

20. Courteous Being courteous means putting yourself in the other persons shoes instead of thinking of yourself first. It means doing something without being asked and this is not a one time event. We all think we're courteous to some extent but it takes practice. Bad habits don't get better unless you're aware of them. Once you pick up bad habits and, especially from watching and learning from other people, they become normal Pag mano, pag “po”

21. 3. Holding the elevator is a nice gesture. Pushing the floor buttons for the other person is even a nicer one; Holding the door is very courteous too. In the business world, its always courteous to say "hello" and "goodbye". If you are on the phone at work, its always wise not to slam the phone down, as this type of discourtesy may leave a bad impression on the other end. 4. Say please, excuse me, sorry, greetings Courteous

22. RACE Effective Public Servant

23. Effective Public Servant Good governance is at the center of my administration’s socioeconomic strategy, and the people are at the center of good governance. Their vigilance, their constant and adamant participation in public discourse, the strength they lend my administration as we dismantle the many obstacles put up by the enemies of reform—these, ultimately, are what fuels us on the straight and righteous path toward equitable progress

24. Effective Public Servant Opening up government to the people; making government a truly democratic space, allowing citizens access to its processes, and in fact encouraging them to participate in these processes: to take a stand, to contribute to a consensus, and to accept this consensus as the product of their own collective will.

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26. Reference: Judy Ford “how to take responsibility for your action” Feb 23, 2011 http://www.ehow.com/how_4802685_responsibility-actions.html Republic Act No. 6713, otherwise known as the Code of Conduct and Ethical Standards for Public Officials and Employees To Have Common Courtesy http://www.ehow.com/how_4831061 His Excellency Benigno S. Aquino III President of the Philippines At the 2011 Annual Meetings of the World Bank and International Monetary Fund [Delivered at Washington, D.C., on September 21, 2011 (September 22, Manila time)]