Personal Information
Entreprise/Lieu de travail
Auckland, New Zealand New Zealand
Profession
Manager, Contact Centre Practise at Vodafone
Secteur d’activité
Apparel / Fashion
À propos
Ultimately, I'm all about interaction. The point where consumers confront — and engage — with business. I am here to help business engage with the consumer and vice versa. I've been at the forefront of contact centre and collaboration technology for more than 25 years, with projects in retail, banking, insurance and service industries. I am heavily invested in research and consultancy, and I publish regularly on Google+ and here.
I lead an initiative in the retail market, making it easier for retailers to deliver against the expectations of the digiatlly-enabled consumer.
I have also led research and discussions with customers on Social Engagement, and have developed and deployed a num...
Mots-clés
#designthinking
#management
#strategy
business intelligence
#business management
social media strategy
social media marketing
social media
advertising and marketing
john pratt
Tout plus
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Personal Information
Entreprise/Lieu de travail
Auckland, New Zealand New Zealand
Profession
Manager, Contact Centre Practise at Vodafone
Secteur d’activité
Apparel / Fashion
À propos
Ultimately, I'm all about interaction. The point where consumers confront — and engage — with business. I am here to help business engage with the consumer and vice versa. I've been at the forefront of contact centre and collaboration technology for more than 25 years, with projects in retail, banking, insurance and service industries. I am heavily invested in research and consultancy, and I publish regularly on Google+ and here.
I lead an initiative in the retail market, making it easier for retailers to deliver against the expectations of the digiatlly-enabled consumer.
I have also led research and discussions with customers on Social Engagement, and have developed and deployed a num...
Mots-clés
#designthinking
#management
#strategy
business intelligence
#business management
social media strategy
social media marketing
social media
advertising and marketing
john pratt
Tout plus