Talk2Rep telephone data collection and survey services

1. DATA
COLLECTION
The Simple, Smart way
2 Connect and MANAGEMENT
2 Collect Data…
Talk2Rep
8795 W. McNab Road
Suite 300
Tamarac, FL 33321
1.866.856.2REP
sales@talk2rep.com

2. Data Collection Experience
…………...You Can Count On
Data Collection Management via voice and the web
from Talk2Rep...
The Talk2Rep DCM (Data Collection Management) solution provides businesses
a turn-key answer for successfully acquiring data for market research. Utilizing
sophisticated Call Center Center Predictive Dialing, IVR and web based
technology, Talk2Rep integrates Phone, Web, automated and live interviewer
collection resources to capture data accurately and efficiently.
Core support for the Talk2Rep DCM solution is provided by a team of highly
skilled Interviewers. Providing the valuable link between the contact technology
and the client, the Talk2Rep team provides excellence at the point of contact and
ensures a positive experience every time.
Our proprietary CATI system ensures data accuracy and our technology allows
file fulfillment to be customized to any format including SAS V8 and SPSS and
more.
Efficient and accurate data collection via Talk2Rep’s DCM.
About Talk2Rep Inc.
Talk2Rep corporate headquarters are located in Tamarac, Florida. Talk2Rep was
founded as a solution for businesses seeking to outsource traditional call center
and Internet related services such as automated customer solutions, data
collection, live text chat and email management and more. Formed by former
AT&T call center executives, Talk2Rep offers fully integrated high quality data
collection, customer care and sales services for multiple business sectors
including, but not limited to, Retail, Catalog, Government, Telecommunications,
Insurance, Healthcare, Financial and Publishing, Travel and more.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

3. Data Collection
Services
Talk2Rep Call Center and Internet Data Collection
Inbound Call Center Market Research
Talk2Rep has a comprehensive inbound environment. Combining traditional ACD
services with advanced IVR, skills based routing, and cross-service reporting our
inbound technology is flexible to meet the most demanding needs. Queued call-back
and voicemail capability put control in your customers hands and reduce on-hold costs.
Businesses realize how important it is to understand their customer database in order to
market and target products and services accordingly. Calls can be routed to Talk2Rep
with Interviewers collecting consumer data real time.
Outbound Interviewing and Data Collection
Talk2Rep provides Predictive and Progressive Auto Dialer Services enhanced with the
latest cutting edge CATI technology. Talk2Rep conducts telephone interviews with
businesses and consumers to survey them on a number of questions as directed by the
client. Our interviewers survey the target audience to collect valuable market research
data. This information can be captured in multiple databases in a variety of file formats
that can be customized easily so the client can analyze data and identify trends.
Interviewers are multi-lingual and experienced with a track record of high respondent
survey completion. All surveys are 100% quality controlled daily by voice and data for
accuracy validating responses. Clients also have the option to remote monitor live calls
to ensure a superior interviewee experience.
Automated Interviewing and Data Collection
Talk2Rep utilizes automated interactive voice response (IVR) and automated voice
broadcasting via IQDIAL www.IQDIAL.com to communicate to customers and collect
data accurately and efficiently. Collected data can be formatted in multiple database
types. Talk2Rep can customize surveys for customer satisfaction, mystery shopper and
more. Our automated solutions are customer friendly and easy to develop.
Online Surveys
Let Talk2Rep develop your next online survey. Whether employee or customer service
satisfaction surveys, let Talk2rep design and execute your next on-line survey.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

4. INDUSTRY FOCUS
Our data collection experience in diverse vertical markets assists with
benchmarking and supports a track record of proven results
Education
Financial Services
Government
Healthcare
Insurance
Pharmaceutical
Publishing
Retail
Technology
Travel
Utilities
Each client/project is assigned a dedicated Account Manager who handles
all phases of the project from inception to completion. A detailed project
plan is provided with steps to launch the survey through project completion.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

5. Statistical Analysis
Question: How did you hear about our web site?
Count Percent Statistics
Minimum
Recommended 17 30.4 Value 1
Maximum
Internet Search Engine 8 14.30% Value 6
2.7
I read about it in a magazine 8 14.30% Average 9
Referred by a friend 19 33.90% Sum 156
Standard
A link from another web site 1 1.80% Deviation 1.5
Had it bookmarked 3 5.40% Median 3
Total 56 100% Mode 4
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

6. QUALITY
Talk2Rep provides seamless representation of your company.
All campaigns include our “Measured Success” quality program.
Established Metrics
Prior to initiating the calling, specific metrics are established for your campaign.
Functioning both as performance goals and benchmarks, the success of your
campaign is objectively measured in real-time. Each member of your campaign
team is accountable for your metrics.
Remote Monitoring
Talk2Rep collaboratively works with you to monitor and evaluate campaign
direction. Our remote monitoring capability is not only used by our quality team
to ensure objectivity, but can also be used by you, from your office.
Digital Call Recording
Talk2Rep provides digital quality recording of your surveys. Surveys can be
uploaded to and FTP site, or even sent via email real time as they happen.
Quality Checklist
Talk2Rep will customize it’s Quality Checklist to meet the specific needs of your
campaign. The Quality Checklist ensures that all aspects of your Survey are
discovered and successfully met. From inception to completion, every detail is
covered. All Data is rigorously QC’s daily prior to fulfillment distribution ensuring
accuracy.
Quality Coaches
Talk2Rep provides the best representatives through regular coaching and
development. Our team of Quality Coaches monitor, analyze, and develop the
interaction between your Respondents and your team of Interviewers. Regular
evaluation and calibration sessions are conducted with the supervisor and
Account Management team to ensure consistency.
Talk2Rep, 8795 W. McNab Rd, Suite 300, Tamarac, FL 33321 -- 1.866.856.2REP

7. Superior Results and
Experience
Talk2Rep
8795 W. McNab Road
Suite 300
Tamarac, FL 33321
1.866.856.2REP
sales@talk2rep.com

8. The Simple, Smart way
2 Connect and
2 Collect Data…
Contact us at 866-856-2Rep (2737) or visit us on the web at
http://www.Talk2Rep.com
Talk2Rep
8795 W. McNab Road
Suite 300
Tamarac, FL 33321
1.866.856.2REP
sales@talk2rep.com