Error-Free Performance - A Business Advantage

INCREASING BUSINESS ADVANTAGES
THROUGH
ERROR-FREE PERFORMANCE SM

Introduction and Q&A

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Work Product of Apex PM solutions, LLC, all rights reserved.
www.ApexPMsolutions.com

SO, WHAT IS ERROR-FREE PERFORMANCE?
EFP is a methodology consisting of a suite of tools, all
focused at reducing human mistakes and the personal and
financial consequences of those errors.

EFP will:
Reduce human errors
Remove error-likely situations from work environments and
processes
Build defenses that mitigate the consequences of errors
Shift thought processes and business cultures

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ERROR-FREE PERFORMANCE IS:

 Not designed to stop or prevent all mistakes
 Not a 1-step, 1-stop, 1-time fix-all
 Not a punitive system
 Not just another management, Safety, or HR
program

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EFP Starts with Acknowledging:

Organizational values influence individual behaviors

People are fallible and will make mistakes

Errors can be prevented

The consequence of errors is almost always
predictable and controllable

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HOW DOES ERROR-FREE PERFORMANCE WORK?

EFP has been established along three distinct areas:

Behaviors
Organizational
Processes
Values

Error-Free
Performance

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EFFORT / VALUE / SUSTAINABILITY OF
ERROR-FREE PERFORMANCE (EFP)
BUSINESS PROCESS AND INDIVIDUAL BEHAVIORS

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Elements of Error-Free Performance Program

Error-Free Tools Training
Develop EFP “Champions”
Individual Error-trap reduction
On-going programmatic Behaviors
Complexity reduction
Awareness

Business
Culture and Processes
and
Values
Methods

Sponsorship and modeling
Supporting and sustaining Measure
and Adjust
Human Performance Rate
Correcting Action Program

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BUSINESS PROCESS AND
ERROR-FREE TOOLS

70-80% of mishaps in business
involve errors made by people, many
within “good processes”.
In 2005, a unique set of Error-Free
tools were introduced that easily and
dramatically reduce error-likely
situations in business processes.

Focus of EFP in business processes and
work methods center on:

Complexity Reduction
Error-Trap Reduction
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CONTINUAL PROCESS IMPROVEMENT – PROGRESSION

Poor

Better

Best

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INDIVIDUAL BEHAVIORS
Error-Free Tool book Training
Often first introduction to shift beliefs about “mistakes” and sets
the ground-work of understanding and real benefits of EFP.
Customized examples and exercises that the audience can relate.
Train-the-trainer or full instructor led

EFP “Champion” – engaging a few individuals to help champion EFP
has been a very effective way to help move an entire organization
forward. These individuals must be highly respected among their peers.

Programmatic Awareness – We work with supervisors and managers
to provide ongoing materials and topics related to EFP and the specific
work of our clients. This continual awareness is a critical step in the
overall change-management plan and helps assure sustainability.

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ERROR-FREE PERFORMANCE
QUESTIONS AND ANSWERS

Q - Does Error-Free Performance (EFP) Work?
A - Error-Free Performance has been hugely successful in reducing the costly results of
human errors. We have all heard that “mistakes will happen”. Through understand
and practice of EFP tools and methods, this statement is changed to “mistakes will
happen and we are prepared to minimize the consequences”.

Q – Why have I not heard of Error-Free Performance?
A – EFP has been used and refined since 1999, predominantly in very high risk
industries such as petro-chemical & nuclear power. After realizing tremendous
business advantages, introduction to other business functions starting in 2005.
Sustainable financial gains have been realized by these groups through the
minimizing of human errors and consequences.

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Q - How is EFP different from continual improvement or other process improvement
methods?
A - EFP is not separate from other efforts, it is seamlessly included as part of these
efforts and into the fabric of day-to-day business.

Q – What makes EFP different?
A – Continual improvement programs such as Lean and Six sigma focus on improving
business processes with little or no spotlight on minimizing the consequence of human
mistakes or designing HP “defenses” into processes. Experience has shown that
eliminating Error-Traps within processes, coupled with employee awareness, is more
positive and sustainable than any process improvement effort.

Q – Is there value in using some parts of EFP, but not others?
A – Absolutely. The overall EFP “suite” is designed to be used both individually and
collectively. The only requirement is that the client-value of each component must be
measurable and sustainable.

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Q – Where is EFP being used?
A – EFP is currently in place in a wide array of businesses including:

Engineering & design Skilled-craft workforce Warehousing
  

Production Information Technology Contract Management
  

Project Management Legal Staffing
  

Customer Care Centers Billing and Accounts Finance
  

Work Process Groups Governmental groups Educational Institutes
  

Fleet Management Materials and Logistics Human Resources
  

Q – How can one program be used so successfully in such a wide variety of business
circumstances?
A – Error-Free Performance is designed using Maturity Modeling. This platform
allows many users, each with unique business needs and goals, to take advantage of
the benefits of EFP today and into the future.

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THIS DOCUMENT IS THE BASIS OF
PRESENTATION MATERIAL FOR MULTIPLE
CONFERENCES THROUGHOUT 2009.
IT IS SOLELY THE WORK PRODUCT OF

APEX PM SOLUTION

AND CANNOT BE DUPLICATED OR USED
WITHOUT WRITTEN AGREEMENT.


Error-Free Performance - A Business Advantage

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