Dramatically improve your listening skills through this interactive webinar! Conquer 6 listening blocks with a 3-step approach to effective listening. Ensure message receipt with 5 simple approaches. Confirm understanding, eliminate conflicts, and open communication with 3 amazing tools. Improve your skills and build life-long habits to effective listening.

1. How to Be an Effective Communicator Module Three: Effective Listening Skills With Kathy Bote’

2. Kathy Bote

4. We listen at 1,000 -1,200 words a minute.

5. 70 – 90 % of what you say is screened out

6. Recall less than 50 % of what was said

8. Course Goals Course Goals

10. LISTENING A POWERFUL TOOL FOR LEADERS THEIRS OTHER REALITY “Seek first to understand, then to be understood.” Stephen Covey YOURS

12. Upper left corner

13. Upper right corner

15. “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw

16. Levels of Listening Ignoring Pretending Selecting Attending Feeling

17. SIX BLOCKS TO LISTENING Competing Placating Rehearsing BLOCKS TO LISTENING Combating Dreaming Filtering Advising

18. Steps to Empathic Listening Prepare Receive Confirm

19. Prepare to Listen Eliminate distractions Make the conscious decision to listen Put ego aside Take notes

21. t…. 5 Steps to Recieving Be attentive Askquestions Listen to content Recieving Listen for emotion Show attention (“hmm”…)

22. Confirm Understanding Restate Reflect Add on

24. 21 “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle

25. 1 PRACTICE ACTIONS 2 3 Practice the 5 receiving steps Focus on one person Prepareto listen 4 6 5 Follow with 4 confirming steps Repeat daily Document the outcome

26. “Listening is so close to loving, most people don’t know the difference.” Jim Cairo

27. IAMNOWHERE

28. The End Module Three: Effective Listening Skills With Kathy Bote’