This document provides a syllabus for a Total Quality Management course offered at General de Jesus College. The syllabus outlines the course objectives, topics, activities, evaluation methods and references. The course aims to teach students about the principles and strategies of Total Quality Management. Over 14 topics will be covered through class discussions, group activities, quizzes and exams. The course emphasizes developing values like determination, creativity and critical thinking to help students apply quality management lessons in their future careers and communities.

1. General De Jesus College
San Isidro, Nueva Ecija
Syllabus in Business Education 4
(Total Quality Management)
Second Semester, AY 2011-2012
Philosophy: The development of a morally upright, civic-minded and useful citizenry is the responsibility of any educational institution.
Vision: General de Jesus College as a leading learning institution where every learner is transformed into a God-loving and highly productive
citizen responsive to the local, national and global needs.
Mission: General de Jesus College is committed to produce graduates who are instilled with nationalistic, moral and spiritual values and who are equipped with
life and career competencies.
OBJECTIVES OF THE BSBA PROGRAM
The College of Business Administration is committed to educate and develop its students capable of being future businessmen and executives so that they can
contribute to the educational, economic, social and cultural development of the country.
Specifically, the objectives of the programs are:
1. To prepare students who are holistically educated, and competent in their chosen field of study and committed to serve God and country
2. To develop leadership capabilities and management skills among students
3. To provide opportunities for on the job training programs, seminars. And workshop in order to produce competitive/productive graduates that the business
community needs
4. To be aware of the current business employment requirements, trends and developments both in the local and global scenes

2. I. Course Description:
This is a course in total quality management for third year students taking up Bachelor of Science in Business Administration, which
deals with the fundamental principles of Total Quality in Management. Topics include TQM approaches, TQM principles and
strategies, statistical quality tools and different quality systems. A review on some aspects of Management is also included.
II. Course Objectives:
At the end of the course, the students are expected to:
1. learn the historical perspective of quality and the evolution of TQM;
2. discuss the concepts advocated and practiced by various quality gurus;
3. gain adequate knowledge and understanding of the concept of TQM;
4. realize the importance of the subject in relation to other fields like education, business, economics and other science; and
5. apply the lessons learned in real life situations and contribute to the economic and quality development of their community and
country.
III. Course Credit and Prerequisite:
3 units; 3 hours per week
Prerequisite – Management 1

3. IV. Course Outline
Topics Specific Objectives Suggested Activities Evaluation Values
Integrated
References Time
Allotment
PRELIMINARY
Orientation regarding the
Philosophy, Vision, and
Mission of the General de
Jesus College, its policies and
regulations and the Objectives
of the HRM Program.
1. Introduction to Total
Quality in Organizations
1. Provide reasons why
attention to quality should be
a part of every
organization’s culture and
management systems
2. Provide a brief history of the
“quality revolution”
3. Provide an overview of the
key principles of total
quality
4. Compare and contrast
quality focused management
with traditional management
practices
5. Discuss relationships of total
quality with organizational
models in management
theory
The students will have
seatwork regarding the
brief history of quality.
Brainstorming will also
be employed regarding
issues about the topics
to be tackled.
Case studies will be
promoted in some
scenarios.
Recitation
Quizzes
Case study
Self Awareness
Self
Confidence
Determination
Total Quality, pp. 3-41
Total Quality
Management, pp 2-37
The Quality
Improvement Handbook,
pp 22-29
TQM Case Study and
Principles, pp 6-15
Quality and Performance
Excellence, pp 1-110
1 hr.
5 hrs.

4. Topics Specific Objectives Suggested Activities Evaluation Values
Integrated
References Time
Allotment
2. Approaches to Total
Quality
3. Total Quality Tools and
Statistical Thinking
1. Understand the fundamental
paradigms that drive the TQ
philosophy
2. Describe the philosophies of
Deming, Juran and Crosby
as a basis for TQ approaches
1. Describe how quality
function deployment and
concurrent engineering can
improve the process of
designing products and
services to achieve better
customer satisfaction
2. Show how simple graphical
tools can improve
management planning
3. Describe and illustrate the
Deming cycle
4. Illustrate the application of
basic statistical tools,
mistake proofing
approaches, benchmarking,
and reengineering for quality
improvement
5. Discuss the importance of
creativity and innovation for
quality improvement and the
management environment
that fosters these
characteristics
6. Describe the principles of
The students will be
asked to make a replica
of the paradigms of the
different approaches.
Group discussions will
be fully utilized
regarding the topic.
Students will be asked
to make graphical tools
in management that
will be helpful in the
application of quality.
Recitation
Quizzes
Group
Discussions
Recitation
Quizzes
Term
Examination
Patience
Determination
Perseverance
Critical
Analysis
Determination
Creativity
Innovativeness
Total Quality, pp 42-86
Total Quality
Management, pp. 59-70
Total Quality, pp. 87-130
Total Quality
Management, pp. 65-88
The Quality
Improvement Handbook
3 hrs.
6 hrs.

5. Topics Specific Objectives Suggested Activities Evaluation Values
Integrated
References Time
Allotment
MIDTERM
1. Quality in Customer
Supplier Relationships
2. Designing Organizations
for Quality
statistical thinking as a basis
for effective management
1. Demonstrate the importance
of customer-supplier
relationships to achieving
total quality
2. Identify the principles and
practices of quality customer
supplier relationships
3. Give examples of effective
partnerships between
customers and suppliers
4. Compare the TQ approach to
customers and suppliers to
conventional organizational
theories
1. Describe the functional
structure, the most common
structure used at the plant or
business unit level
2. Show how many aspects of
the functional structure stand
in the way of quality and
what changes are necessary
to create organization
structures that support TQ
3. Provide several examples of
how firms are making
substantial changes in their
Group discussions and
brain storming
regarding the intricate
relationship between
the supplier and the
customer
Researches on the
different problems
being faced by the
suppliers and customers
will be made
The students will be
asked to make a
research regarding the
most common
functional structure of a
firm
Group discussions will
be necessary for better
comparison of the
different organizational
designs
Recitation
Buzz sessions
Quizzes
Research Paper
Quizzes
Group
Simulation
Patience
Logical
Reasoning
Analytical
Thinking
Careful
Judgment
Logical
Reasoning
Total Quality, pp. 133-
166
Total Quality
Management, pp. 95-108
Total Quality, pp. 167-
195
Process Improvement –
A Guide for Teams, pp.
85-102
5 hrs.
6 hrs.

6. Topics Specific Objectives Suggested Activities Evaluation Values
Integrated
References Time
Allotment
3. Total Quality and
Organizational Change
SEMI-FINALS
Total Quality and Change
FINALS
1. Total Quality and
organizations in order to
implement TQ
4. Compare organizational
design from a TQ point of
view to more conventional
perspective
1. Explain the importance of
organizational change to TQ
2. Identify the types of changes
necessary for quality
3. Provide examples of firms
undertaking these changes
4. Explain how the TQ
perspective on
organizational change relates
to organization theory
1. Determine the importance of
quality in teamwork
2. Learn the importance of
empowerment and teamwork
3. Determine the significance
of quality in leadership
1. Discuss cost leadership
The students will have
a seatwork regarding
the different types of
changes necessary for
quality
The students will be
asked to solve different
case studies regarding
quality and its
significance.
The students will be
Role Playing
Quizzes
Term
Examination
Case Studies
Quizzes
Term
Examination
Project Making
Creativity
Patience
Determination
Perseverance
Memory
Enhancement
Patience
Determination
Patience
Total Quality, pp. 196-
232
Fourth Generation
Management, pp. 100-
123
Total Quality, pp. 233-
316
In Search of Excellence,
Compilation of Case
Studies in Quality
Total Quality, pp. 318-
7 hrs.
8 hrs.
7 hrs.

7. Topics Specific Objectives Suggested Activities Evaluation Values
Integrated
References Time
Allotment
Competitive Advantage
2. Strategic Planning and
Total Quality
Implementation
2. Relate quality to the
achievement of higher
profitability
3. Describe the importance of
quality in meeting customer
satisfactions
4. Discuss empirical results
showing the impact of
quality on business results.
1. Discuss quality as a generic
business strategy
2. Describe the role of quality
in strategy formulation and
implementation
3. Discuss approaches to
implementing TQ strategies
in organization
asked to make a
research regarding
quality management of
a business.
The students will be
asked to analyze the
reports they made
whether it complies
with the standards
taken up in the whole
sem.
Evaluation
Review
Evaluation
Reviews
Term
Examination
Honesty
Determination
Honesty
Determination
Critical
Analysis
Objectivity
346
Strategic Management,
pp. 346-373
6 hrs.
V. Grading System:
Term Examination 40 %
Class Standing
• Quizzes 25 %
• Recitation, Assignment,
Seatwork, Projects, Attendance 35 %
------
Total 100 %

8. VI. References:
Evans, James and James Dean. Total Quality, Manila: Mutual Books, Inc., 2008.
Ramasamy, Subburaj. Total Quality Management, New York: McGraw Hill Publishing, 2009.
Pearlson, Keri. Strategic Management, Asia: John Wiley and Sons, 2009.
Noe, Ray. Employee Training and Development, New York: McGraw-Hill, 2008.
Evans, James. Quality and Performance Excellence, USA: Joiner and Associates, 2008
http://managementhelp.org/quality/total-quality-management.htm
http://logistics.about.com/od/qualityinthesupplychain/a/TQM.htm
http://school-for-champions.com/tqm/principles.htm
http://tqmcasestudies.com/
http://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html
VI. Consultation Periods:
T-Th 1:00 – 2:00 Accounting’s Office
Submitted by: Noted:
Carla Kristina S. Monsale, MBA Romeo L. Villar, Ph. D.
Professor Dean, BA, IT and HRM Dept.