Short summaries of topics for leadership development

1. EXECUTIVE COACHING
Influential leadership ensures team members perform at their best, focus on solutions rather than
problems and improve productivity. If leaders are not effective, decision making delays, missed
deadlines and worsening staff tenure can cost organisations substantially in terms of key business
drivers such as speed to market, customer satisfaction indices, sales targets and operational efficiency.
Additionally, saving on recruitment costs is important at any time, but it becomes even more pressing
during times of economic uncertainty. Companies need safe pairs of hands to guide them through a
recession and people who can see it as a positive, taking advantage of the opportunities it may bring.
Executive Coaching provides support to organisations by enhancing the leadership and coaching
skills of their managers. Available as complementary coaching to an Interim Management
assignment, as standalone workshops and coaching programmes, or as one to one management
coaching.
Dynamic and Long Term Performance from
your Next Generation of Leaders TESTIMONIAL: “The long-term benefits are a fuller understanding and
appreciation of colleagues with whom we may on the surface share little in
common. As team leader, I now feel less tense in my leadership role, as I now
have a better appreciation of my colleagues’ working preferences.”
UNSEEN MANAGEMENT COSTS *
*illustrative and estimated costs, based on a remuneration package of £35k pa.
18-26% time spent on conflict management
£6-£9,000 per manager/annum
Replacement for one resigned, de-motivated employee
c£17,000 per person
(not including any additional risk of processing errors)
Unproductive meeting time (10 mgrs for 2 hours)
£400 per meeting
www.assiem.co.uk
07540 724103 Where could cost savings be better spent?
What more could your managers do with the extra time?
What amazing results could the organisation achieve when
teams are working in sync with each other?

2. Achieving Dynamic and Long TESTIMONIAL: “I’ve really valued and appreciated
COMMUNICATION SKILLS CHANGE MANAGEMENT
Term Performance from your the time I get to spend with Karen each week, and have
been able to focus on the team building and WORKSHOP WORKSHOP
Next Generation of Leaders communication aspects that have been so daunting in
the past. Karen has been challenging the way I
approach things, giving me ideas of things to try, and With the success of an organisation depending on the Change is a constant reality impacting every
has been very supportive. For the first time in several performance of the people in it, supportive leaders are organisation. Change can be ongoing and evolutionary
years, I feel as though I am learning again, and that is required to help them fulfil their potential. or unexpected and powerful, with the main drivers of
a wonderful feeling! Karen really helped me efficiencies, cost reduction, restructures and
Communication, and especially feedback, benefits
understand more about myself and my role, and I can't competitive advantage.
from being delivered in the language that suits each
thank her enough for that.” individual team member’s patterns of speaking and A recent executive survey highlighted that there has
TESTIMONIAL: “Interesting, thought-provoking and thinking. Additionally, each manager’s style can been a recent decline in abilities over the last couple
shows how we can combine our approaches to work contribute to a positive and progressive team or, if of years, with 85% of companies considered poor or
effectively together. We had frank and enlightening unaware of their impact on others, can breed stress average at managing change. Inability to identify the
conversations about behaviour and its effects on work and conflict. required process, and lack of leadership, motivation of
ethics, as Karen created a relaxed atmosphere, with staff and communication were all contributors.
Through understanding their own motivation and
constructive use of humour.” stress triggers, this workshop provides managers with Management of all change is critical to success,
techniques and skills covering conflict management, requiring the ability to adapt to the individual needs.
TESTIMONIAL: “The workshop gave me an insight
addressing decision makers, motivating staff, using This workshop aims to provide managers with
into analysing my own and others personalities from a
words to get results, and giving effective feedback. knowledge of communicating, motivating, challenging
different angle. It gave me an insight and acted as an
“eye-opener” about certain aspects of myself. Karen The workshop can be tailored to the individual and leading change in the workplace, and can be
was very friendly and created a very relaxed organisation through an initial review process, and tailored to individual organisation’s needs.
atmosphere, and was happy to answer our questions.” would then be a 2-3 day intensive coaching
programme for junior and middle management.
CLIENT RETENTION SENIOR MANAGERS STRESSED OVER GOAL SETTING EXCELLENCE
DURING A RECESSION MONEY WORRIES IN BUSINESS MODELLING
Every department in an organisation needs to Stress in the workplace has been widely recognised as a In today’s high pressured organisations, it is vital to While organisations strive for improved productivity
understand their role in ensuring client retention. Many significant business concern. Existing research has ensure enough time is given to developing effective and efficiencies, leaders can be frustrated that with
companies commission various customer research highlighted the negative impact it can have on the goals and targets to provide the longer term benefits similar experience and the same training, there is such
projects to gain feedback on satisfaction levels and economy through symptoms such as increased necessary for success. a marked difference in individuals’ achievements. In
competitor analysis. However, there are also employee absence and attrition rates and poorer concentrating on the poor performance, often little
The purpose of goals and targets is to highlight
department-specific analyses being completed across for individual and organisational performance. attention is given to the best employees.
something to aim for, often involving profitability,
example, the web, contact centres, customer complaints,
The key to preventing such results is to manage stress and it is important that buy-in is achieved at all levels. Through modelling, it is possible to understand and
sales. Using this information to provide an overall
interpretation, which can then be presented to all effectively and, where possible, to prevent it occurring replicate the thinking, motivation patterns and
The skills developed through this workshop provide
departments, could gain their buy-in to and creativity in the first place. strategies of high achievers providing “best practice”,
managers with the understanding and techniques to
for future initiatives. which can then be used to help all employees achieve
Managers have identified clear areas that they believe produce well defined goals for themselves, and others.
their potential.
would help them to manage their direct reports’ stress: Using these skills to empower their individual team
Making logical and appropriate decisions based on clear
*Understanding what employees need when stressed members to think differently about problem Modelling excellence can be adapted to a range of
facts will help provide a consistent and quality service
*Identifying individual employee’s stress triggers resolution, for example, will free up their time to think business aspects, including leadership, negotiating,
across Sales, Marketing & Operations, and improve the
*Understanding why people react in the ways they do strategically and plan for the future. selling, planning, presenting and client service.
likelihood of client retention.
*Developing skills to discuss issues that lead to stress Tailored to the organisations need, the process would
Additionally, developing, encouraging participation
To provide a review of current and possible research, include identifying and modelling relevant personnel,
Option of organisation-specific workshops or seminars and clearly describing well-formed goals for the team/
interpretation and impact analysis on client retention, testing the model and establishing a training module
using a mixture of career and executive coaching. department, will transform its performance.
with recommendations and presentation. for ongoing development.
This is a 2 day intensive workshop for managers.

3. INDIVIDUAL EXECUTIVE LEADERSHIP SALES, MARKETING, OPERATIONS STAFF MOTIVATION
COACHING DEVELOPMENT WORKSHOP - INSPIRING COMMUNICATION WORKSHOP
The success of an organisation depends on the Powerful leadership is not about having all the answers The nature of the roles of Sales, Marketing and Successful organisations understand the link between
performance of the people who work in it, with the and telling people what to do. It’s about communicating Operations in organisations makes it vital that they employee motivation and improved productivity and
degree of success a leader achieves being measured by in a way that allows people to learn, think, create and to work and think in different ways. However, that very innovation. Undoubtedly, some steps have already been
the results realized through the efforts of their team. solve problems effectively and quickly; inspiring better difference can also cause miscommunication when taken in each organisation, but there is an
An executive coach can help people fulfil their performance. interacting with one another. This has the potential to acknowledgement that more can be done, and offering
potential, work at their best and continue to become cause deadlock and inaction, with key input suppressed staff a competitive compensation is only one solution.
more capable and skilled. Coaching can be made Encouraging people to come up with their own ideas
or ignored. Investing in helping managers to recognise their own
available to individuals with specific development and solutions is highly motivating for all involved. In so
motivational criteria, as well as that of the members of
areas, or for those who are experiencing challenges in doing, many of the big challenges faced by The standard workshop programme consists of 4 their team, is especially important during and moving
a leadership role. organisations can begin to be resolved: the lack of distinct parts and aims to highlight those differences in out of an economic downturn.
employee engagement, development of new leaders and a positive and appreciative way and provide new
With the demands placed on senior executives, there continuous innovation. communication techniques to benefit the organisation A good leader knows that their own positivity and
is little time for them to provide dedicated support to and the individuals involved. leading by example is vital when motivating others.
members of their team who need to address specific This 2 day intensive programme provides a deeper This programme provides managers with the insight to
concerns regarding key competencies. Outsourced understanding of leadership requirements for ongoing This programme can be tailored and include short understand how they and each of their team members
Executive Coaching sessions will concentrate on the practical application and includes self–awareness and interviews with each function, a joint communication are motivated, and to communicate appropriately in
main goals identified and tackle any issues the understanding, communication techniques and workshop and training workshops. Additionally, an response.
individual has been unwilling or unable to discuss leadership style workshops. initial in-depth review and additional workshops to
A tailored minimum 2 day intensive workshop helping
with their line manager; therefore achieving fast improve the innovation process could be agreed.
leaders improve employee engagement, results on key
results. business drivers and innovation for future success.
TEAM BUILDING AND PRODUCTIVITY & EFFICIENCY COACHING SKILLS CAREER DEVELOPMENT
COMMUNICATION WORKSHOP SKILLS WORKSHOP WORKSHOP WORKSHOP
It is important to identify and value the differences As many organisations have had to reduce headcount,
Integrating coaching skills into day to day management Political elements and influences are to be found in any
individuals bring to the success of the team and the the remaining employees and management have often
and leadership is a progressive way of inspiring better organisation. Additionally, each individual has their
organisation; building on this where it works well. been left struggling to keep functioning under the
performance from the team. own political “agenda” and often needs to influence
increasing demands. Additionally, millions of pounds others in order to achieve their own ambitions. To
Where there is conflict or lack of progress, a greater Coaching skills will help managers to build effective
are wasted in organisations through their managers’ lack move one’s career forward within the organisation, it is
awareness of oneself and others (and learning a new relationships, encourage independence, self-motivation
of understanding of how to recognise where cost important to obtain a greater awareness of oneself and a
way of communicating) encourages understanding, and responsibility, and create a productive environment.
savings, efficiencies and productivity improvements full understanding of what is expected of each level of
trust and respect. It will also improve the individual manager’s
could be made. the management hierarchy.
The workshop provides a dedicated time out of the effectiveness, as they will learn new ways to delegate,
In response to requests from senior executives, this support change and communicate, thereby freeing up
working environment to understand the differences Investing in employees’ career development encourages
workshop has been developed to provide managers with time for their own creativity and strategic thinking.
team members have in how they are motivated, take in loyalty to the organisation and motivation to drive
the skills to review and analyse potential areas of
information, make decisions and structure their lives. Greater overall team success can be achieved, as effective productivity and efficiencies; especially
improvement, plan strategically and evaluate returns, as
It also helps them to appreciate others who are similar coaching also provides the tools to manage the middle important during and moving out of an economic
well as providing insight into the leadership skills
to them, and especially those who differ from them. 80% of the team, rather than solely concentrating on the downturn. Keeping hold of your best managers will
required to communicate to and motivate their teams to
bottom 10% (poor performers) and top 10% (star help weather the storm and build a robust platform for
It is preferable for the programme to be held over two inspire better performance.
achievers). the future.
days, but it can be separated into two distinct parts if
With the skills to review and implement productivity Following an internal business requirement review, this
that works better for the team involved. The workshop is a 2 day intensive programme for junior
and efficiency improvements in each department, how would be a 3 day workshop for a mix of same level
and middle managers.
quickly could your trained managers recoup the cost of managers.
a one-off 2 day intensive workshop?