Change Agents' Network conference presentation April 2018 - University of Surrey: Dr. Naomi Winstone, Emily Papps, Roger Rees, Dr Medland, Irina Neculescu, Jasmine Law, Simran Nagpal, A Garncarek

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University of Surrey
Engaging with students’ feedback on
feedback: a staff-student co-design
approach to the development of a VLE
feedback portfolio
Framing the problem
Students’ feedback on feedback
Winstone, Bourne, Medland, Rees & Niculescu, in prep

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The ‘Feedback Footprints’ Project
‘research with rather than on people’
Heron and Reason, 2001
• Roles of subject and researcher changed by collaborating
• A co-operative inquiry cycle - phases of reflection and
action
• The students as experts have:
1) Reflected on current and past experiences
2) Created individual designs
3) Pooled ideas for group designs
4) Reflected together on their designs
Co-design

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FEATS co-design activity: Create a representationof your usual experience of receiving
feedback
Individuallycreate a representation,using equipment provided - play doh and flip chart
paper etc, of your usual experience of receiving feedback.
If in doubt use an example that you know well. Include the 3 stagesbelow – 5 minutes
for each stage,plus 3 minutes preparation – give handout 1 for this.
• Finishing and handing in work
• Receiving feedback
• Using feedback
Today’s activity:
Review the representationsproduced by studentsand
1. Discuss similaritiesand differencesbetween them;
2. Based on this - what do you think they would design?
Student Experience
• “Well I see that Surrey is a good University because I really like the idea of
involving students in something that has to do about them. It’s really good
because you ask for their opinionand stuff like that.”
• “I just feel like in order to just give a student voice as opposed to just going
on what, say that the lecturers have got an impression of, or more
professional bodies so to speak, so just to give that student voice, just to give
that student opinionas well.”
• “I feel like we all got our chance to speak our voice and say our piece,
especially since everyone was individuallyrecorded at the end, so everyone’s
thoughts and worries were all noted down and recorded which was nice,
which made it feel like everyone’s opinionmattered which is pretty
important.”
Representing the Student Voice
Student Experience

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The FEATS portfolio
https://tinyurl.com/FEATSportfolio
Incorporating students’ designs

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Incorporating students’ designs
Outcomes

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A range of projects which are taking forward this approach:
• VLE review and redesign
• Student App
• Wellbeing online resource
Approach now embedded in the Education Strategy
Ongoing use of co-design