3. Session Objectives
What do your expect to learn
from this session?
Identify your communication style
Recognize communication styles of others
Become an active listener
Effectively communicate via email
Use social media to communicate
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5. Activity 1
Like to direct
Like to relate
Open &
Outgoing
D
S
Open &
Outgoing
Quiet &
Reserved
R
T
Quiet &
Reserved
Prefer to work in team
Prefer to focus on job
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8. Driver Style
Who? Result-oriented, demanding,
independent, competitive, impatient
What? Task and goal-oriented
Why?
Motivated by challenges
How?
Insists on action
When interacting with a Driver:
Speak quickly and confidently; talk
results
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9. Socializer Style
Who? Optimistic, impulsive,
charismatic, disorganized
What? Focused on relationships,
interactions
Why?
Social recognition, approval
How?
Motivates others to action
When interacting with a socializer: Be
enthusiastic; talk about them/their ideas
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10. Relater Style
Who? Team-oriented, supportive,
easy-going, loyal, resistant to change
What? Focuses on team harmony
Why? To maintain status quo,
to avoid conflict
How? Consistent performance,
step by step approach
When interacting with a Relater:
Use a friendly, cooperative tone;
offer assurances of support
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11. Thinker Style
Who? Quality control experts,
perfectionists, factual, orderly,
critical
What? Task-oriented
Why? The need for accuracy
How? Slow, methodical – without
mistakes
When interacting with a Thinker:
Use an organized, thoughtful
approach centered on the task
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12. Know the Styles
Ideas don’t change
- the way you present ideas changes
“Ideal” teams are made up of
all four styles
Be aware of differences
– be flexible
Mixing different styles strengthens
effectiveness
Have mutual respect and trust;
be willing to adapt to situations
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13. How long do you spend?
Talking
Listening
Writing
Reading
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17. Active listeners
Actively absorbing information
Showing that you are interested
Providing feedback
Asking questions
Using the right body language
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18. Activity
Recall one EFFECTIVE listener that you
know
What does he/she do to become an
effective listener?
Note down the skills that make one an
effective listener
Cross check with the next slide
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20. Active Listeners
Listens for facts and feelings
Paraphrases
Attends with the entire body
Doesn’t rely on memory
Summarizes
Avoids autobiographical responses
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21. Reasons for NOT Listening
Preconceived notions
Lack of Motivation/attitude
Lack of Time
Poor listening setting
Planning a response during
communication
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22. e-mails
Do you use e-mail?
Why do you use e-mail?
What problems/conflicts
did you experience in
using e-mail?
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23. Bad e-mails
Bad Language/tone
Poor spelling/grammar
Unwelcome sarcasm/humor
Small, unreadable font, color
Lack of courtesy
All caps, bad punctuation
Distracting design
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24. Guidelines for e-mails
1. Precise subject line
What is your mail about? Like a book title
2. Use Reply to All, CC & BCC carefully
Only if everybody knows everybody
3. Neat formatting
4. Avoid abbreviations
5. Mention your name
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25. Good e-mails
7. Clear and concise
8. Proper spelling & grammar
9. Courtesy and tone
10. Be timely
11. Consider cultural differences
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26. Social Media
1.
Are you active on social media?
2.
Which is your favorite medium? Why?
3.
How frequently do you use social media?
4.
Why do you use social media?
(to share information, ideas, news, events and media online;
to connect with people anywhere and anytime)
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27. Session Objectives
Identify your communication style
Recognize the communication styles of others
Become an active listener
Effectively communicate via email
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28. Evaluation
Identify ONE thing you'll START doing,
one thing you’ll STOP doing,
and one thing you’ll CONTINUE doing
as a result of what you’ve learned
in the workshop today.
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29. THANK YOU
This slideshow is available at
www.slideshare.net/lionnagaraju
www.authorstream.com/tag/lionnagaraju
Send your comments to
lionnagaraju@gmail.com
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Notes de l'éditeur
Email is becoming an increasingly popular and preferred form of communication of people all over the world. If emails are written correctly, they can be a very efficient way to communicate. However, if written improperly, email can create more problems than solutions.
Ask participants to take a few moments and recall a time when they've sent or received an email that created a misunderstanding or conflict. Follow-up by asking what characteristics of the email caused those issues.NEVER USE ALL CAPS WHEN SENDING AN EMAIL. It will appear that you are shouting at your recipient.
1. The subject line is the 'headline'. The subject line of an email should briefly express the main purpose of the email message.3. Use a readable size and type of font, and be cautious about using colors to enhance your email. 4. Don't use abbreviations that are not universally understood. 'Dr.' or 'Mr.' are appropriate, but abbreviations such as 'biz', 'LOL', and 'btw', may not be familiar to the recipient.5. Don't forget to sign your name. This seems like common sense, but sometimes it's unclear from an email address who has sent the message.
7. Be clear and concise. Briefly and clearly communicate the purpose of your email. Avoid lengthy emails that cover several topics - your purpose may get lost in the text. 8. Use proper spelling, grammar and formatting. Always take the time to reread an email after you've written it, and take advantage of spell check. Poor spelling and grammar and improper formatting can make emails difficult to read and understand.9. Consider the tone of the message. Because email is a written form of communication, it is easy to misunderstand the tone of the message. Read your message out loud to yourself before sending it. Mind your manners! Be polite and courteous when sending emails. Use appropriate greetings and language, but consider your audience - if the recipient is a long-time friend, you can be somewhat informal. However, if the recipient is someone you've only spoken to once or twice, you should be considerably more formal. When in doubt, use caution. Never email in anger. Practice the 24 hour rule: before sending off an angry email, save it in a draft folder and revisit it once you have had time to calm down.10. Send replies/follow-ups in a timely manner. While it's unnecessary to send an email response within minutes of receiving it, you should try to send a reply in a timely manner. 'Timely' is a concept that can be perceived differently, so try to be courteous to the sender, who may be waiting on your reply to proceed with a project or task.11. Be sensitive to cultural differences. Emails can be sent across continents and oceans with the click of a button. However, different cultures may misinterpret the meanings of jokes, slang, sarcasm or certain expressions, so use caution.