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Exploiting The Social Aspects Of Web 2.0 In HE Institutions Brian Kelly, UKOLN, University of Bath, Bath, UK IWR Information Professional  of the Year Resources bookmarked using the ‘ nottingham-2008-04 ' tag  UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/seminars/nottingham-2008-04/ This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) About This Talk How should the institution respond to the opportunities and challenges posed by Web 2.0? Web 2.0 has been described as a ‘disruptive technology’ which challenges previous assumptions. The notion of the ‘network as a platform’ and the excitement over social networks requires institutions to think deeply about how to respond. by-nc-sa
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To be covered Additional topics
About The Speaker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction
Another View of Me ,[object Object],Introduction Jan-Apr 2008 35 talks from  Jan-Dec 2007 http://www.ukoln.ac.uk/web-focus/presentations This remote app comes for free
And My Blog OpenDOAR mentioned
Introduction RSS feed available: for syndication or adding on your device (PC, PDA, phone, ..)
Amplified Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
Photography Is An Issue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://efoundations.typepad.com/ efoundations/2007/11/jisc-cetis-conf.html Amplified Events
Possibly A Big Issue ,[object Object],http://news.bbc.co.uk/1/hi/magazine/7351252.stm Amplified Events
Possibly A Big Issue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
What I Do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Approach described at Stargazing conf, Edinburgh Univ, Nov 2006. “Legal issues are important” said Charlotte Waelde “and Brian’s demonstrated lightweight ways of addressing such issues”   Amplified Events
When I’m An Organiser ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
When I’m In The Audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What should be done? Are there lightweight approaches?  Amplified Events
What If Things Go Wrong? ,[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
What If Things Go Wrong? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
What More Can Be Done  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Amplified Events
Jumping The Shark ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],‘ Jumping the shark’ – the moment a popular TV series is passed its peak
Jumping The Shark? ,[object Object],[object Object],[object Object],[object Object],[object Object],We need to be able to spot and prepare responses to trends. But let’s not use trends to reinforce prejudices?
The Web 2.0 Picture ,[object Object],Rising expectations Trough  of despair Enterprise software Large budgets … Early  adopters Service plateau ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We need to look at ways of jumping the chasm, minimising inflated expectations & avoiding despair  VLE CMS PLE Web 2 Web 2.0
Challenges of Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0
Sustainability Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
Sustainability Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Lesson: IT companies and public sector institutions may also not be sustainable. This is not a new issues Network as Platform
Slideshare Example ,[object Object],Network as Platform Note evidence which shows impact of presentation. This wouldn’t have happened otherwise
Slideshare Example (2) ,[object Object],[object Object]
Slideshare Example (2) ,[object Object],[object Object],But local services also go down – as this example from the Open University shows
Slideshare Example (2) ,[object Object],[object Object],But local services also go down – as this example from the Open University shows And note prompt response from Slideshare
Performance Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],Can we really think that problems will only happen ‘out there’ and that our servers will be available 24x7x365?
Spotting Possible Problems ,[object Object],[object Object]
Spotting Possible Problems ,[object Object],[object Object],[object Object],Network as Platform
Spotting Possible Problems ,[object Object],[object Object],[object Object],[object Object]
Spotting Possible Problems ,[object Object],[object Object],[object Object],[object Object]
It’s The Way We Use Services ,[object Object],[object Object],[object Object],[object Object],Network as Platform
It’s The Way We Use Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
Accessibility and Web 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
Avoiding Walled Gardens ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
Slideshare Example ,[object Object],Network as Platform Note URI for master provided on slide & in the metadata And note accessibility benefits
Inappropriate User Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Openness and Trust Spam Akismet has protected your site from 195,127 spam comments. My blog: initially lots of spam comment - but most stopped by Akismet spam filter. And now only handful posted overnight
Uploading Dodgy Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Openness and Trust http://connect.educause.edu/blog
Why Social Networks? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Openness and Trust
What Can SNs Provide? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social networks
Yes, Even Twitter! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Networks But note it doesn’t have to be for everyone!
Information Overload ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Openness and Trust
Key Questions (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
Key Questions (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],Note further slides available addressing some of these issues
A Blended Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Network as Platform
The Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See “ Web 2.0: Addressing the Barriers to Implementation in a Library Context ” for example of barriers in a Library context Deployment Challenges
Addressing The Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Risk Assessment (1) See “ Risk Assessment For Use Of Third Party Web 2.0 Services ” QA Focus briefing document User education User education Lack of interoperability … Automated monitoring Performance problems or unreliable service   Non-critical use; testing of export, ....   Likelihood of data loss. lack of export capabilities  Data loss  Use for non-critical services; have alternatives available ... Implications of sudden or gradual loss of service Loss of service (e.g. company bankrupt, closed down, ...)  Management Assessment Risk
Risk Assessment (2)
University of Oxford
Risks Revisited ,[object Object],[object Object],[object Object],[object Object],Case Study Open Source Software can also fail to be sustainable. The ROADS software was developed in UK to support academic subject gateways – but is now no longer supported.
Transforming IT Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
IT Services 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Overwhelming vote at UCISA 2008 not to ban social networking services. IT Services are transforming themselves – but what about academics? Deployment Challenges
Embracing 3 rd  Party Services ,[object Object],[object Object],[object Object],[object Object],Thoughts: institutional blogs aimed at staff; support provided for students using 3 rd  party blogs
When Things Go Wrong ,[object Object],[object Object],This embedded code (which converted RSS feed to HTML) changed to a porn Web cam! Deployment Challenges
The Incident (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
The Incident (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Risk Assessment ,[object Object],[object Object]
Data Migration ,[object Object]
Transforming Ourselves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Personal Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Vision For The Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Revisiting The IE (nee DNER) ,[object Object],[object Object],[object Object]
Web 2.0 As A DNER Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Deployment Challenges
Why HE? Why Now? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Staff & students will use 3 rd  party services in their social lives. They need their own risk assessment / management skills. Providing a 100% safe institutional environment will hinder this Deployment Challenges
Conclusions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Exploiting The Social Aspects Of Web 2.0 In HE Institutions

  • 1. Exploiting The Social Aspects Of Web 2.0 In HE Institutions Brian Kelly, UKOLN, University of Bath, Bath, UK IWR Information Professional of the Year Resources bookmarked using the ‘ nottingham-2008-04 ' tag UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/seminars/nottingham-2008-04/ This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) About This Talk How should the institution respond to the opportunities and challenges posed by Web 2.0? Web 2.0 has been described as a ‘disruptive technology’ which challenges previous assumptions. The notion of the ‘network as a platform’ and the excitement over social networks requires institutions to think deeply about how to respond. by-nc-sa
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  • 49. Risk Assessment (1) See “ Risk Assessment For Use Of Third Party Web 2.0 Services ” QA Focus briefing document User education User education Lack of interoperability … Automated monitoring Performance problems or unreliable service Non-critical use; testing of export, .... Likelihood of data loss. lack of export capabilities Data loss Use for non-critical services; have alternatives available ... Implications of sudden or gradual loss of service Loss of service (e.g. company bankrupt, closed down, ...) Management Assessment Risk
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