2. Organizational Behavior
Is the systematic study and careful application of knowledge about how people - as
individuals and as groups - act within organizations.
The Dynamics of People and Organizations Facts
Organizations are complex systems.
Human behavior in organizations is sometimes unpredictable.
Human behavior in an organization can be partially understood by studying and
applying the frameworks of behavioral science, management, and other
disciplines.
Levels of Analysis
Helps managers look at the behavior of individuals.
Aids managers in understanding the complexities involved in interpersonal
relations when two people interact.
The dynamics of relationships within small groups.
When two groups need to coordinate their efforts, inter-group relations.
Organizations can be viewed and managed as whole systems that have inter
organizational relationships.
Four Goals of Organizational Behavior
1. Describe - (How people behave under a variety of conditions)
2. Understand – (Why people behave as they do)
3. Predict - (Managers should have the capacity to predict employees actions on a
certain day and take preventive actions)
4. Control Human Behavior at Work – (To develop some human activity at work)
3. Four Key Sources
People – make up the internal Social System of the Organization.
That System consists of individuals and groups. There are formal and
informal groups.
Stucture – defines the formal relationship and use of people in
organizations.
Technology - provides the resources with which people work and
affects the tasks that they perform. The Technology used has a
significant influence on working relationships.
Environment – All organizations operate within an internal and an
external environment. Numerous changes in the environment create
demands on organizations.
Positive Characteristics of the Organizational Behavior Field –
Interdisciplinary
This is one major strength of organizational behavior, it integrates the
behavioral sciences (the systematic body of knowledge pertaining to
why and how people behave as they do.) with other social sciences
that can contribute to the subject.
4. Three Keys to Success
Theories – offer explanations of how and why people think, feel, and act as they do.
Theories identify important variables and link them to form tentative propositions
that can be tested through research.
Research – Is the process of gathering and interpreting relevant evidence that will
either support a behavioral theory or help change it.
Practice – Managers apply theories and research into practice, which is the
conscious application of conceptual models and research results in order to
improve individual and organizational performance at work.
Fundamentals Concepts of OB
Nature of people
Individual differences
Nature vs. nurture
Perception
The unique way in which each person sees, organizes and interprets things.
A whole person
We employ the whole person not just their brains or skills
Motivated behavior
A path towards increased need fulfillment is a better approach
Desire for involvement
Hunger for a change to chare what they know and to learn from the experience.
5. Nature of organization
Social systems
Social structure in general refer to entities or groups in definite relation to
each other, to relatively enduring patterns
of behavior and relationship within social systems.
Formal and informal social systems
Mutual interest
Symbiotic relationship between organizations and people
Ethics
Treatment of employees in an ethical fashion