A short overview of ITSM Academy

1. About ITSM Academy
 NextGen ITSM Education:
 Certified Process Design Engineer (CPDE)
 ITIL® Foundation
 ITIL Capability (OSA|PPO|RCV|SOA)
 ITIL Lifecycle (SS|SD|ST|SO|CSI)
 ITIL Managing Across the Lifecycle (MALC)
 ISO/IEC 20000 Foundation Bridge
 DevOps Foundation - new
 Agile Service Management Foundation - new
 Certified ScrumMaster® (CSM)
 ITIL/ISO and DevOps Overviews
 Interactive Sessions
 Building Blocks, Roles, Service Catalog, etc.
 Apollo 13, Visible Ops: The Class
 And more!
© ITSM Academy 1
 Since 2003 Tens-of-Thousands
Trained and Certified
 Learner Portal –
my.itsmacademy.com
 GAME ON! An Interactive Learning
Experience
 Public Classes throughout U.S.
 Corporate On-Site Classes
 Virtual Classes
 Courseware Licensing
 Corporate & Partner (GEM)
 Alumni Program
 PMI Global Education Provider
 Certified Woman-Owned
ITIL® is a Registered Trade Mark of the AXELOS Limited.
www.itsmacademy.com | www.itsmprofessor.net
@ITSMAcademy

2. ITIL SOA
ITIL Service Strategy
ITIL Service Design
ITIL Continual
Service Improvement
Apollo 13 Simulation
ITIL PPO
ITIL RCV
ITIL OSA
Customer Service
Excellence
Defining Your
Service Catalog
ITIL Executive Overview
Service Strategy
Overview
Service Transition
Overview
Building Blocks of
Process Design
ITIL Managing Across
the Lifecycle (MALC)
Service Operation
Overview
ITIL
Foundation
Certified Process
Design Engineer (CPDE)
ITIL Overview
White boxes represent Agile Service Management courses.
Solid colored boxes represent accredited certification courses.
Grey boxes represent non-certification courses including Interactive sessions, workshops and simulations.
ISO/IEC 20000 Overview
ITSM Roles
and Responsibilities
ISO/IEC 20000
Foundation Bridge
NextGen ITSM Educational Framework
Organizational
Change Management
DevOps Overview
ITIL Service Transition ITIL at the Service Desk
ITIL Service Operation
Certified ScrumMaster
(CSM)
Visible OPS
DevOps
Foundation
Agile Service
Management Foundation

3. ITSM Academy Affiliates
© ITSM Academy 3

4. ITIL Certification Scheme
Managing Across the Lifecycle (MALC)
Certified Process
Design Engineer
(CPDE)
Complementary Course
1.5 credits
3 credits each 4 credits each
Service Offerings and Agreement (SOA)
Release, Control and Validation (RCV)
Planning, Protection and Optimization (PPO)
Lifecycle Stream Capability Stream
Foundation
© ITSM Academy 4
Operational Support and Analysis (OSA)
2 credits
5 credits
ITIL
Expert
SS
SD
ST
CSI
SO
Master
© ITSM Academy 2008
ISO/IEC 20000
Foundation
Complementary Course
1 credit

5. Contact us:
 info@itsmacademy.com
 www.itsmacademy.com
Follow us:
 LinkedIn
 @ITSMAcademy
 www.itsmprofessor.net
 jayneexplains.blogspot.com
© ITSM Academy 5
 Highest quality course
materials, all developed in
house
 Seasoned instructors and
support staff, focused on the
optimal learning experience
 Learner Portal –
my.itsmacademy.com
 GAME ON! An Interactive
Learning Experience
 Practical and actionable
education and advise
 Robust alumni program
 Female owned small business
To Learn More…