This document discusses the evolution of technology experience (TX) in healthcare. It describes how technology is becoming more ubiquitous, integrated into our lives, specialized to contexts like surgery, secure, cheaper, and comfortable. Key technologies shaping surgical TX are discussed like augmented reality, mixed reality, virtual reality, telepresence, and ambient lighting. Examples of applying these technologies include medical training, hybrid operating rooms, and capacity command centers. The future of TX is predicted to involve big data, the internet of things, wearables, and connected health. The conclusion emphasizes that technology should improve health outcomes and provide the best patient experience.

1. TechnologyExperiencewithin
Healthcare:TheEvolutionofHUX
MAMK@STEALTHUX.studio | +436603602256
Mark A.M. Kramer

2. Sponsored by

3. Background
Mark, why were you
invited to speak at this
Health UX event?

4. Medical
Professional

5. E-Patient

7. Researcher /
Lecturer

8. MEDlove
UX &
Healthcare
Summit

9. Patient
Experience
PX

10. Patient
Experience
PX

12. Patient
Experience
PX

13. UX
Patient
Experience
PX
Technology
Experience
TX

14. Background
What does
„Technology
Experience“
mean?

15. „We don‘t just
use technology,
we live with it."
- McCarthy & Wright
http://www.pngall.com/wp-content/uploads/2016/07/Technology.png

16. CLICKHERE-CLIP1

17. Human Computer Interaction (HCI)
EmotionsContext
Technology Experience (TX)
Usability
Human Machine Interaction
Technology Acceptance Interaction Design
Information Architecture
Interfaces

18. Health User
Experience
(HUX)

20. http://submitmyabstract.com/abs/images/27005/Surgeon-&-Assistant-(supine.jpghttp://www.medkiozk.com/mdkzk14/wp-content/uploads/2013/07/image006.jpg
Ergonomics
https://media.licdn.com/mpr/mpr/shrinknp_800_800/AAEAAQAAAAAAAAWNAAAA
JDMyNzNjYWZhLTM2ODEtNGRhYS04YzIwLWVhZTY5OGI2Nzk2MQ.jpg

22. Usability

23. Accessibility
http://ichef.bbci.co.uk/wwfeatures/wm/live/1280_720/images/live/p0/1z/6y/p01z6ywk.jpg
Accessibility is a
subset of usability
A technology is
not usable unless
it is accessible

24. What is technology?
Automation
Telecommunications
Computers Robotics
Lighting
Tools
Processes
Machines Education
Software

25. Evolution of Technology Experience
(TX)
•Ubiquitous – technology is everywhere, all the time
•Calm-technology – in the background
•More dependent on technology
•More complex – integrated systems
•Safer – more precise – more reliable
•Technology is more specialized and context specific

26. Evolution of Technology Experience
(TX)
•More secure
•Cheaper – smaller – faster
•Fewer failures
•More comfortable – less invasive
•More pervasive – integrated into our lives (QS)

27. Key Technologies
Shaping the
Technology
Experience
of Surgery
Neue
Interaktionsformen

28. http://www.embedded-vision.com/sites/default/files/technical-articles/MD%2BDI/Figure5.png
New Interaction Methods

29. https://youtu.be/yVPTgxg-SIk

30. https://youtu.be/yVPTgxg-SIk

31. http://engineerthefuture.ca/wp-content/uploads/2014/12/myo-on-arm-wave.jpg

34. Augmented
Reality
(AR)
Mixed Reality
(MXR)

35. https://i.ytimg.com/vi/-AsZBK_24wo/maxresdefault.jpg

37. [0685] As illustrated in FIG. 68B, the
surgeon is able to reference the pre-
mapped 3D anatomy (e.g., heart)
during the procedure. Being able to
reference the anatomy in real time,
may for example, improve placement
accuracy of a valve repair.
User Experience
Health Care
Example

38. FIG. 68C shows a post-operative
meeting or debriefing between the
surgeon and patient. During the post-
operative meeting, the surgeon is
able to describe how the surgery went
using a cross section of virtual
anatomy or virtual 3D anatomical
model of the patient's actual anatomy.
User Experience
Health Care
Example

39. https://www.magicleap.com/#/home
Read more:
http://www.patentsencyclopedia.com/
app/20150016777#ixzz4LBO9GtpA
[0683] The AR system renders a patient's pre-
mapped anatomy (e.g., heart) in 3D for the team
to analyze during the planning. The AR system
may render the anatomy using a light field,
which allows viewing from any angle or
orientation. For example, the surgeon could
walk around the heart to see a back side
thereof.
User Experience
Health Care
Example

40. http://img.medicalxpress.com/newman/gfx/news/hires/2013/firstussurge.jpg

42. Microsoft
HoloLens
AR / VR Mixed Reality

43. http://healthysimulation.com/wp-content/uploads/2016/05/hololens-medical-simulation-education-technology.jpg
https://www.microsoft.com/en-us/research/academics-invited-to-create-new-microsoft-hololens-experiences/
VIDEO-CLICKHERE

44. Virtual Reality
(VR)
Immersive
Experiences
Telepresence

45. http://infinityhousemagazine.com/wp-content/uploads/sites/5/2016/04/VR-brain-oculus.jpg

46. Immersive
Experiences

47. Case Study 1
Medical
Training &
Continued
Medical
Education
(CME)

48. Mobile
Simulation

49. VIDEO-CLICKHERE
MedicalTraining

50. Telepresence
VIDEO-CLICKHERE

51. Case Study 2
Hybrid OR

52. Hybrid OR / Surgical Suite
Saitama
University,
Japan
Siemens | AXIOM
Artis dBA
http://health.siemens.com/AX/tour/360tour/Saitama_Japan/data/panorama.html?02_Anesthesist

54. Case Study 3
Capacity
Command Center

55. VIDEO-CLICKHERE

56. Future (present)
Technology
Experience
Perspectives

57. https://lh3.googleusercontent.com/EJ5Com8wKW8xKGOxgDDkQ4rKkNbakIZAmcssLFQwWpHPJWJqet7FRwH-TC5aPmZ6Azpoer-O6s9hvoGHs-
_WtUatiALDRFrU_61Og_in0zcRteUVv83ZytkvVjoTSQqZcEr1G9k
BIG Data / Metrics / Analytics

58. https://www.wired.com/wp-content/uploads/blogs/geekmom/wp-content/uploads/2012/08/HD_Netatmo_combo_no-Logo.jpg
IoT | Connected HUX

59. http://2.bp.blogspot.com/--yrihDhOrcM/Uxjc8R69E1I/AAAAAAAAEdg/ork7NreDBcY/s1600/Optimus-ISE-Barcelona-03-14.jpg
Ambient Lighting

60. http://www.digitalavmagazine.com/wp-content/uploads/2013/10/Philips-Luminous-Ceiling-en-hospitales-3.jpg
Ambient Lighting

61. Wearables | Mobile-tech

62. http://www.healthworkscollective.com/sites/healthworkscollective.com/files/imagepicker/328341/shutterstock_188507768-1.jpg
Connected Health

63. Conclusion

64. CLICKHERE

65. Technology should
serve to improve
health-outcomes
and must be
applied to provide
the best patient
experience
http://www.pngall.com/wp-content/uploads/2016/07/Technology.png

66. Dank u well | Thank you!