This document summarizes an HRM project comparing the aspects of human resource management between McDonald's and Lucky Restaurant. The objectives are to analyze waiters from a motivational perspective, focus on management-waiter interaction, incentives provided to and perceived by staff, and compare the selection criteria and lives of waiters between the two restaurants. The methodology involves interviewing waiters, owners, and an HR expert, as well as visiting the restaurants to understand working and living conditions, training processes, and allocation of work. Current progress includes analyzing work methods and studying the HRM aspects of selection/recruitment and learning/development.

1. HRM PROJECT – HRM ASPECTS IN RESTAURANT
BUSINESS:
MCDONALD’S AND LUCKY RESTAURANT
Group 4
Ankita Sahare
Deepak Nirwal
Manoj Jhawar
PratimaVerma

2. Objective of Project
 Analysis of Waiters from Motivation perspective
 To focus on the Management and Waiter interaction in such
organization.
 Incentives as provided to and perceived by
Waiters/cooks/captians
 To present a comparative study on the life of the waiter in
Lucky restaurant and McDonald’s
 Selection criteria for Waiters/cooks/captians in Lucky
restaurant and McDonald’s

3. Objective of Project
 To focus on the following main HRM aspects
Selection and Recruitment
Learning and Development
Performance Appraisal
Compensation Management

4. Methodology
 Interaction with Waiters/Owner
 Interaction with Ms Rashmi Saxena who works in designing
of questionnaire for hospitality industry in Hazel Info Tech Ltd.
 Stem and Probe interviews
 Needs Priority Exercise to understand motivation
 Visiting Lucky restaurant and McDonald’s at Z –square mall
 Interview with HR Manager at Mc Donald Delhi Regional
office to understand their process of hiring and compensation.

5. Current Progress
 Visit to Lucky restaurant and McDonald’s at Z –square mall to understand
living and work conditions
 Interaction with Owner at the Lucky restaurant to understand allocation of
work to Waiters/cooks/captians
 Understanding training process of the waiters before putting them on the
job
 Interaction with the HR at McDonald’s
 Analysis of work methods
 Studied the HRM aspects of
Selection and Recruitment
Learning and Development

6. Thank You